Duck Creek Technologies

Senior Instructional Designer

Duck Creek Technologies

full-time

Posted on:

Origin:  • 🇮🇳 India

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Job Level

Senior

Tech Stack

Cloud

About the role

  • The Senior Instructional Designer is a mid-level individual contributor responsible for designing, developing, and implementing innovative and impactful learning solutions for a global workforce.
  • This role applies advanced instructional design methodologies, adult learning principles, and emerging technologies to create scalable, high-quality training programs that support organizational goals.
  • The Senior Instructional Designer partners with subject matter experts, stakeholders, and cross-functional teams to analyze learning needs, develop instructional strategies, and deliver engaging, learner-centered content.
  • The role also provides guidance and mentorship to other instructional designers and contributes to establishing best practices and standards for learning design at Duck Creek Technologies.
  • Lead the design and development of instructional materials, including e-learning modules, instructor-led training, blended learning programs, videos, simulations, assessments, and multimedia elements.
  • Apply advanced instructional design theories, adult learning principles, and industry best practices to develop effective learning experiences.
  • Partner with subject matter experts to analyze learning needs, gather and validate content, and ensure alignment with business objectives.
  • Establish instructional design standards, guidelines, and templates to ensure consistency and quality across learning deliverables.
  • Manage end-to-end instructional design projects, including planning, execution, and delivery within scope, budget, and timelines.
  • Collaborate with internal teams such as Professional Services, Customer Success, Engineering, and HR to ensure training materials support organizational strategies.
  • Integrate AI tools and technologies to enhance instructional design efficiency, personalization, and learner engagement.
  • Conduct quality assurance reviews of instructional content to ensure accuracy, instructional integrity, and compliance with standards.
  • Evaluate the effectiveness of learning programs using metrics and feedback; recommend and implement continuous improvements.
  • Research and apply emerging learning technologies, trends, and methodologies to maintain a leading-edge L&D capability.
  • Maintain content within learning management systems and other platforms, ensuring accessibility and global usability.
  • Provide informal mentorship to team members, sharing best practices and fostering a collaborative learning design culture.
  • Perform all other duties and activities as required.

Requirements

  • Bachelor’s degree in Instructional Design, Educational Technology, or a related field.
  • 3+ years of experience in instructional design, with proven success in designing and delivering learning solutions across multiple modalities.
  • Demonstrated proficiency with instructional design software such as Articulate 360, Camtasia, and Vyond.
  • Proficiency in leveraging AI tools and technologies for learning design and development.
  • Master’s degree in Instructional Design, Educational Technology, or a related field.
  • Experience working in Professional Services, Customer Success, or Engineering within a SaaS or technology environment.
  • Experience supporting global, remote learning delivery in a high-growth technology company.
  • Certifications in instructional design, e-learning development, or related areas.
  • Advanced knowledge of instructional design models, adult learning theories, and training evaluation methods.
  • Strong project management skills, with the ability to manage multiple priorities simultaneously.
  • Proficiency in e-learning authoring tools, multimedia production, and learning management systems.
  • Ability to leverage AI tools for content creation, personalization, and performance analytics.
  • Strong analytical and problem-solving skills for assessing learning needs and designing solutions.
  • Excellent written and verbal communication skills.
  • Strong stakeholder management and collaboration capabilities across functional areas.
  • Ability to translate complex technical or business concepts into engaging learning experiences.
  • High attention to detail and commitment to quality.
  • Flexibility and adaptability in a fast-paced, evolving business environment.
  • Familiarity with graphic design principles and multimedia editing tools.
  • Ability to work effectively across global, remote teams.
  • Continuous learning mindset, keeping current with emerging trends in learning design and technology.
  • Cultural awareness and sensitivity when designing for diverse, global audiences.
  • Strong organizational skills with a disciplined approach to documentation and content management.
  • Travel: 0 – 25%.
  • Work Authorization: Legally authorized to work in the country of the job location.