DTEX Systems

Sales

• Identify, pursue, and close new business opportunities with Fortune 1,000 customers.
• Develop and execute account strategies for complex solution selling to both security and business decision makers.
• Build and nurture relationships at the C-level, driving executive engagement and alignment.
• Lead and coordinate teams of internal and external resources to facilitate complex sales cycles.
• Collaborate with Channel Partners, VARs, GSIs, HyperScalers, Cloud Platform Marketplaces, and large distributors to expand reach and accelerate deal velocity.
• Manage the sales process from initial contact through negotiation and close, ensuring a seamless customer experience.
• Engage with customers across diverse industries, including Financial Services, Telecommunications, Airlines, Manufacturing, and Media & Entertainment.

Enterprise Sales Director

• Identify, pursue, and close new business opportunities with Fortune 1,000 customers
• Develop and execute account strategies for complex solution selling to both security and business decision makers
• Build and nurture relationships at the C-level, driving executive engagement and alignment
• Lead and coordinate teams of internal and external resources to facilitate complex sales cycles
• Collaborate with Channel Partners, VARs, GSIs, HyperScalers, Cloud Platform Marketplaces, and large distributors to expand reach and accelerate deal velocity
• Manage the sales process from initial contact through negotiation and close, ensuring a seamless customer experience
• Engage with customers across diverse industries, including Financial Services, Telecommunications, Airlines, Manufacturing, and Media & Entertainment
• Regularly report on pipeline health, deal progress, and key insights to sales leadership
• Represent DTEX at industry events, executive briefings, and customer-facing forums

Account Executive

Director

• Understand, develop, and grow channel relationships for the strategic enterprise business whereby monthly, quarterly, and annual sales targets are achieved and exceeded.
• Understand and convey key Business issues facing distributors, resellers, and customers.
• Develop sales plan to provide market overview and sales/marketing strategy for achieving sales target (Quota).
• Recruit and manage the channel partners including Distributors/Re-Sellers/Systems Integrators.
• Manage all aspects of the sales cycle to secure new customers.
• Develop and plan sales/marketing activities and campaigns within the Enterprise business.
• Understand, where appropriate, opportunities for localization of our products and services.
• Maintain sufficient activity levels to achieve sales target (Quota) and build appropriate pipelines to achieve quarterly sales targets for the following two quarters.
• May require up to 70% travel with designated region: local, out-of-town, overnight travel within the domestic US.

Channel Director – Strategic Accounts

• Understand, develop, and grow channel sales for Enterprise business whereby monthly, quarterly, and annual sales targets are achieved and exceeded
• Understand and convey key Business issues facing distributors, resellers, and customers
• Develop sales plan to provide market overview and sales/marketing strategy for achieving sales target (Quota)
• Recruit and manage the channel partners including Distributors/Re-Sellers/Systems Integrators
• Manage all aspects of the sales cycle to secure new customers
• Develop and plan sales/marketing activities and campaigns within the Enterprise business
• Understand, where appropriate, opportunities for localization of our products and services
• Maintain sufficient activity levels to achieve sales target (Quota) and build appropriate pipelines to achieve quarterly sales targets for the following two quarters
• May require up to 70% travel with designated region: local, out-of-town, overnight travel within the domestic US.

Director, Channel West

• Identify, pursue, and close new business opportunities with Fortune 1,000 customers
• Develop and execute account strategies for complex solution selling
• Build and nurture relationships at the C-level
• Lead and coordinate teams of internal and external resources
• Engage with customers across diverse industries

Account Executive, Enterprise Sales

Customer Success Manager

• Own the technical lifecycle for high-value and complex customer accounts, from onboarding through steady-state and expansion.
• Serve as the primary technical advisor during onboarding, implementation, and ongoing operations, providing strategic guidance and best practices.
• Design and validate solutions using a structured, systematic approach that aligns DTEX capabilities with each customer’s objectives, architecture, and constraints.
• Translate complex requirements into scalable patterns, ensuring solutions are repeatable, supportable, and aligned with product direction.
• Drive proactive maintenance and optimization, including data tuning, configuration reviews, and upgrade planning for assigned accounts.
• Partner with Engineering and Support to coordinate and provide context to resolve complex technical challenges, ensuring timely, transparent communication with customers.
• Contribute to team and program scale, by refining playbooks, documenting best practices, mentoring teammates, and helping to evolve the Technical Success operating model.

Senior Technical Success Manager

• Serve as the primary point of contact for an assigned portfolio of customers in all aspects of the post-sales relationship.
• Conduct Account Planning alongside Sales and i3.
• Assist customers with setting up and navigating DTEX InTERCEPT and Pulse
• Expand customer commercial relationship and identify relevant upsell opportunities.
• Partner with Sales team to bring relevant upsell opportunities to closure.
• Ensure timely completion of customer facing deliverables such as executive business reviews, support, investigation, and professional services requests with the support of internal department representatives.
• Assist in creating training courses and educational materials.
• Engage with increasingly senior levels of the customer organization to evangelize DTEX products and services.
• Work internally and with customers to translate complex technical requirements into implemented solutions.
• Advocate for needs as the customers’ voice within DTEX.
• Provide insight and technical knowledge to other internal groups as needed.
• Educate customer on best practices for DTEX platform usage.
• Triage technical issues and drive issue escalation within DTEX Support and Engineering.
• Provide feedback based on personal and customer impressions of DTEX services, report bugs and problems encountered in the field, and make recommendations for improvement and new service features.

Full-stack Engineer

• Design, develop, test, and maintain high-quality software components on the Windows platform.
• Design and implement network communication protocols for our product.
• Troubleshoot and debug software issues and provide timely resolution of defects.
• Write and maintain technical documentation, user manuals, and other related materials.
• Keep up to date with new technologies, tools, and industry trends.
• Contribute to code reviews, ensure code quality, and promote best practices for software development.
• Participate in the full software development life cycle, including analysis, design, implementation, testing, deployment, and maintenance.

Senior Software Engineer, Windows

Infrastructure Engineer

• Design, write, and maintain software, primarily in Python, to automate the provisioning, deployment, and configuration management of our infrastructure
• Contribute to the adoption and maturation of Terraform, establishing and maintaining best practices for state management, modularization, and version control.
• Utilize Ansible and/or Saltstack to ensure consistency, repeatability, and standardization across all environments.
• Develop robust CI/CD pipelines for both infrastructure and application deployments, replacing manual processes.
• Implement and mature monitoring, logging, and alerting systems to proactively improve system reliability.
• Participate in a “follow the sun” on-call rotation, focusing on sustainable incident response, blameless postmortems, and driving continuous improvement.
• Champion SRE principles, automation, and coding best practices within the team and across the organization.

DevOps Engineer

Site Reliability Engineer

Compliance

• Develop, implement, and maintain comprehensive compliance programs covering compliance frameworks such as FedRAMP, PCI, E8, ISM, HIPAA, and others as required
• Lead internal and external audit management, including coordination of evidence collection, audit responses, and remediation activities
• Oversee third-party risk management (TPRM) activities, including vendor risk assessments, ongoing monitoring, due diligence, and remediation of third-party risks
• Oversee customer assurance processes, ensuring timely and accurate responses to customer security reviews and compliance questionnaires
• Manage internal risk management activities, including risk assessments, mitigation planning, and ongoing monitoring
• Maintain up-to-date knowledge of relevant laws, regulations, and standards, and ensure organizational policies and controls are aligned accordingly
• Serve as the primary liaison with external auditors, regulatory agencies, and customers on compliance matters
• Collaborate with business, engineering, and security teams to ensure compliance requirements are integrated into operational and technical processes
• Drive business continuity planning and privacy program management, ensuring readiness for regulatory changes and incident response
• Report regularly on compliance status
• Lead and mentor a team of compliance professionals, fostering a culture of accountability, transparency, and continuous improvement.

Director, Compliance

Security Engineer

• Assist with the design, implementation, and maintenance of secure infrastructure across cloud and on-premises environments.
• Support vulnerability management programs for both corporate and production assets, working collaboratively with other security engineers.
• Respond to security events and alerts raised by the MDR provider, ensuring timely investigation and resolution.
• Lead incident response activities for assigned cases, managing the lifecycle from initial detection through containment and recovery.
• Support detection engineering initiatives by assisting with the implementation and maintenance of detection and response rules for cloud, endpoint, and network environments.
• Participate in threat hunting and attack surface management activities as directed by senior team members.
• Collaborate to operate and optimise EDR (Endpoint Detection & Response) solutions under guidance, contributing to ongoing improvements.
• Serve as the point technical person for Essential 8 controls, driving implementation and continuous monitoring across relevant environments.
• Lead IRAP assessments from a technical perspective and ensure compliance with the Australian Government ISM, liaising with Engineering teams.
• Coordinate evidence collection, automation, and reporting for compliance activities.
• Work closely with internal and external stakeholders to maintain certifications and regulatory requirements.
• Communicate clearly across engineering, compliance, and leadership teams.
• Participate in virtual events, training, and knowledge sharing to stay ahead of evolving threats and best practices.