DSV - Global Transport and Logistics

Customer Support

• Process and input all customer orders
• Maintain a good working relationship with customers
• Operate the computer terminal in a proficient manner
• Answer incoming telephone calls
• Prepare reports concerning customer service as required by supervisors

Customer Service Agent

Account Manager

• Manage and grow key accounts
• Work closely with clients to ensure satisfaction and oversee operational aspects of shipments
• Collaborate with internal teams to provide exceptional service
• Act as primary contact for key accounts
• Build relationships within customer organizations
• Ensure rates are current and communicated
• Provide clients with market insights
• Maintain and update SOPs
• Oversee operational activities and identify risks and service gaps
• Monitor customer and DSV performance according to KPIs
• Facilitate contract and rate negotiations
• Develop account plans and structure deal teams

Operational Key Account Manager

General

• Picking, scanning, labeling, moving, staging, replenishing, and stacking product
• Counting and inspecting product and notifying leadership about damages
• Complying with all corporate and site-specific policies

Material Handler

Operator

• Pick, count, stage, and put away product
• Perform weekly audits
• Maintain a safe working environment

MHE Operator – 3rd Shift

Business Analyst

• The Business Analyst will join a team to generate insights that will guide our operational strategy and day-to-day-execution.
• This position will work closely with the operations team to shape the structure and support the business.
• Uncover trends and correlations to develop insights that can materially improve our operational decisions.
• Apply data mining, quantitative analysis, and statistical models to understand how our customers interact with us.
• Collaborate and partner across the organization to develop best practices for your function and advocate for improvements.
• Own the design, development, and maintenance of ongoing performance metrics, reports, analyses, dashboards, etc.

• Manage the importation of goods by ocean, including customs clearance and delivery to the final destination
• Coordinate with carriers, customs brokers, and trucking companies to ensure timely delivery of goods
• Track shipments and provide updates to customers as needed
• Prepare and submit required documentation for customs clearance, including commercial invoices, bills of lading, and other relevant paperwork
• Ensure compliance with all relevant regulations and laws, including customs regulations and trade laws
• Manage relationships with customers and provide exceptional customer service

Freight Forwarder, Ocean Import

Supply Chain

• The Logistics Coordinator has general responsibility for coordinating and overseeing all operational activities.
• Under the direction of the Operations Supervisor, the Operations Lead is responsible for oversight of the associates dedicated to the warehousing, receiving, and shipping of product.
• Associates are expected to meet company objectives in performance, safety, and quality.
• Will mentor and train new and existing associates in distribution activities.
• Oversee and coordinate unloading of inbound shipments and orderly stacking of product.
• Verify required inbound/outbound paperwork with drivers.
• Responsible for conducting yourself in a professional manner in appearance and communications.
• Quality control functions to ensure all products and/or orders are received or shipped correctly.
• Responsible for executing all safety protocols.
• Participate in safety meetings.

Logistics Coordinator

Team Lead

• Support daily warehouse operations by coordinating the activities of a designated team.
• Serve as the first point of contact for team members.
• Assist in maintaining workflow, productivity, and compliance with policies.
• Lead and support a team in daily operations including receiving, picking, packing, shipping, and inventory control.
• Assign and monitor work to ensure productivity and compliance with standards.
• Train new and existing associates on current Standard Operating Procedures.
• Provide on-the-job training, coaching, and feedback.
• Ensure proper use of equipment and adherence to safety policies.
• Perform regular quality and inventory checks.

Team Lead, Warehouse

• Mentor and train new and existing associates.
• Supervise and coordinate unloading of inbound shipments.
• Prepare required activity reports.
• Ensure compliance with safety protocols.
• Assist associates in completing productivity sheets.

• Prepare, distribute, and reprint all labels for carton/pallet pickers daily in a fair and consistent manner.
• Track and document all labels given out.
• Utilize Y/WMS system to communicate outbound pulls and plugs to yard drivers on a daily basis.
• Complete computer data entry required for shipments.
• Verify accurate, pertinent information (i.e., seal number, trailer number, store number, etc.) in order to prepare Bills of Lading (BOL’s) for all completed outbound loads.
• Schedule LTL carriers for pickup (site specific).
• Document and file all outbound related paperwork in a neat and orderly fashion.
• Maintain a clean, neat, and orderly work area.
• Conduct operations in a manner, which promotes safety.

• Manage and grow key accounts in the transportation and logistics industry
• Build and maintain strong relationships with clients
• Collaborate with internal teams to ensure client satisfaction and meet operational goals
• Oversee the operational aspects of client shipments, including transportation, warehousing, and distribution
• Develop and implement account strategies and plans
• Analyze account performance and identify opportunities for improvement
• Prepare and present reports to clients and internal teams

• Manage the importation of goods by air, including customs clearance and delivery to the final destination
• Communicate with airlines, customs agents, and trucking companies to ensure timely delivery of goods
• Track shipments and provide updates to customers as needed
• Prepare and submit required documentation for customs clearance, including commercial invoices, bills of lading, and other relevant paperwork
• Ensure compliance with all relevant regulations and laws, including customs regulations and trade laws
• Manage relationships with customers and provide exceptional customer service

Freight Forwarder, Air Import

• Manage and oversee all aspects of freight forwarding operations, including shipping, receiving, and inventory management.
• Coordinate with carriers, logistics providers, and customs brokers to ensure timely and efficient delivery of shipments.
• Prepare and process all necessary shipping and customs documentation, including bills of lading, commercial invoices, and customs declarations.
• Manage and mentor a team of freight forwarders, providing training and support as needed.
• Communicate regularly with clients to ensure their shipping needs are being met, and to provide updates on shipment status.
• Monitor industry trends and developments, and adjust operations as needed to stay competitive and meet customer demand.

Senior Freight Forwarder, Air Import

• Fachliche Führung der Kollegen die im Healthcare Bereich Air Freight tätig sind
• Steuerung der Ressourcen: Wer übernimmt welche Aufgaben, Kunden und Verantwortlichkeiten
• Steuerung aller Export –Sendungen inkl. Eskalationsmanagement im Healthcare Bereich
• Hauptansprechpartner für Key Accounts im Healthcare Bereich
• Sicherstellung der SLA‘s für unsere Key Accounts im Healthcare Bereich
• Einhaltung von GDP-,IATA und Qualitätsvorgaben
• Überwachung des Standards im Healthcare Bereich (Carrier, Frachtführer)
• Prozessoptimierung: Steuerung von Qualität, Kosten und Effizienz im Healthcare Bereich
• Pricing RFQ und Adhoc in Zusammenarbeit mit Air Export Team Leader
• Unterstützung bei Prozessen, auch im Air Import Bereich

Team Lead, Healthcare, Air Freight Export

IT Support

• Provide 2nd and 3rd level support for incidents, service requests, and application-related issues.
• Monitor system performance and conduct troubleshooting and root cause analysis to ensure application stability and user satisfaction.
• Configure and maintain applications according to business requirements and support software updates, releases, and enhancements.
• Participate in implementation projects for strategic customer accounts, including configuration, testing, validation, and go-live activities.
• Design, document, and support integrations between internal and external systems using APIs, EDI, and other interfaces.
• Collaborate closely with business users, project teams, Global IT colleagues, and external vendors to deliver effective solutions.
• Gather and translate business requirements into technical solutions and system improvements.
• Provide user support, knowledge sharing, and training when required.
• Maintain technical documentation, configuration guides, and troubleshooting procedures.
• Support application lifecycle management activities and contribute to continuous improvement initiatives.
• Manage and follow up on incidents, change requests, and enhancement activities with external vendors.
• Ensure timely communication regarding known issues, planned maintenance, and changes affecting business operations.

Customer Service Agent

Operational Key Account Manager

Material Handler

MHE Operator – 3rd Shift

Business Analyst

Freight Forwarder, Ocean Import

Logistics Coordinator

Team Lead, Warehouse

Team Lead

Customer Service Agent

Operational Key Account Manager

Freight Forwarder, Air Import

Senior Freight Forwarder, Air Import

Team Lead, Healthcare, Air Freight Export

IT Specialist – Transportation Management Systems, TMS