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IT Specialist – Transportation Management Systems, TMS
DSV - Global Transport and LogisticsIT Specialist managing Transportation Management Systems (TMS) for DSV. Supporting system stability and customer implementations in a global logistics environment.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT application support, system integrations, and troubleshooting, with a strong focus on user satisfaction and effective communication with stakeholders. Proficient in managing application lifecycles and collaborating with cross-functional teams to deliver technical solutions.
Highest-signal resume keywords
IT Application SupportSystem IntegrationAPIsTroubleshootingStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Application ConfigurationRoot Cause AnalysisIncident ManagementChange Request ManagementEnterprise Applications SupportTransportation Management SystemsLogistics ApplicationsSoftware UpdatesTesting and ValidationTechnical Documentation
Soft Skills
Analytical SkillsProblem-Solving SkillsCommunication SkillsCollaborationKnowledge Sharing
Certifications & Qualifications
Bachelor's Degree in Information TechnologyBachelor's Degree in Computer ScienceBachelor's Degree in EngineeringBachelor's Degree in Information Systems
Industry Keywords
TransportationLogisticsCross-Functional TeamsExternal VendorsDynamic Environment
About the role
Key responsibilities & impact- Provide 2nd and 3rd level support for incidents, service requests, and application-related issues.
- Monitor system performance and conduct troubleshooting and root cause analysis to ensure application stability and user satisfaction.
- Configure and maintain applications according to business requirements and support software updates, releases, and enhancements.
- Participate in implementation projects for strategic customer accounts, including configuration, testing, validation, and go-live activities.
- Design, document, and support integrations between internal and external systems using APIs, EDI, and other interfaces.
- Collaborate closely with business users, project teams, Global IT colleagues, and external vendors to deliver effective solutions.
- Gather and translate business requirements into technical solutions and system improvements.
- Provide user support, knowledge sharing, and training when required.
- Maintain technical documentation, configuration guides, and troubleshooting procedures.
- Support application lifecycle management activities and contribute to continuous improvement initiatives.
- Manage and follow up on incidents, change requests, and enhancement activities with external vendors.
- Ensure timely communication regarding known issues, planned maintenance, and changes affecting business operations.
Requirements
What you’ll need- Bachelor's degree in Information Technology, Computer Science, Engineering, Information Systems, or a related field, or equivalent work experience.
- Strong analytical, troubleshooting, and problem-solving skills.
- Knowledge of system integrations, APIs, and EDI concepts.
- Understanding of transportation and logistics processes is preferred.
- Experience working with cross-functional teams and external vendors.
- Strong communication and stakeholder management skills.
- Ability to manage multiple priorities in a dynamic environment.
- Fluent English communication skills.
- Minimum 3 years of experience in IT application support, systems administration, or a related role.
- Experience supporting enterprise applications in a complex environment.
- Exposure to Transportation Management Systems (TMS) or logistics applications is preferred.
- Experience with application configuration, integrations, and implementation projects.
- Experience working with international stakeholders and external vendors is considered an advantage.
Benefits
Comp & perks- Health Insurance
- Professional development opportunities
- Paid time off