Operational Key Account Manager

DSV - Global Transport and Logistics

Key Account Manager responsible for managing and growing key accounts in transportation logistics. Collaborating with clients and internal teams to enhance operational satisfaction and efficiency.

Posted 7/21/2026full-timeMilwaukee • Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $82,560 - $103,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in key account management within the transportation and logistics industry, focusing on client satisfaction, operational oversight, and strategic relationship building. Proficient in developing account plans and facilitating contract negotiations while leveraging industry knowledge and performance metrics.

Highest-signal resume keywords

Key Account ManagementSupply Chain ManagementTransportation Management Systems (TMS)Customer Relationship Management (CRM)Operational Oversight

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningContract NegotiationMarket InsightsKPI MonitoringSOP Maintenance

Soft Skills

Strong Communication SkillsInterpersonal SkillsProblem-Solving SkillsDecision-Making SkillsOrganizational Skills

Tools & Technologies

Microsoft Office SuiteTransportation Management Systems (TMS)Customer Relationship Management (CRM) Software

Industry Keywords

TransportationLogisticsWarehousingDistributionOperational Activities

About the role

Key responsibilities & impact

Manage and grow key accounts
Work closely with clients to ensure satisfaction and oversee operational aspects of shipments
Collaborate with internal teams to provide exceptional service
Act as primary contact for key accounts
Build relationships within customer organizations
Ensure rates are current and communicated
Provide clients with market insights
Maintain and update SOPs
Oversee operational activities and identify risks and service gaps
Monitor customer and DSV performance according to KPIs
Facilitate contract and rate negotiations
Develop account plans and structure deal teams

Requirements

What you’ll need

Bachelor's degree in business, logistics, supply chain management, or related field preferred
5+ years of experience in key account management in the transportation and logistics industry preferred
Experience with supply chain management, transportation, warehousing, and distribution
Strong communication and interpersonal skills
Excellent problem-solving and decision-making skills
Ability to work independently and as part of a team
Strong organizational and time management skills
Knowledge of transportation and logistics industry trends and best practices
Proficient in Microsoft Office Suite and other relevant software.
Experience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities