DS Smith

Account Manager

• Lead strategic partnerships and drive growth across Denmark
• Design and implement national sales strategies
• Lead performance management through accurate forecasting and data-driven insights
• Manage pipelines, leveraging CRM tools and identifying opportunities for upselling and cross-selling
• Ensure sustainable share growth and deliver commercial success
• Inspire and develop a high-performing team
• Contribute to broader business development

Strategic Partner Manager

Manager

• Lead the development of Voice of Customer (VOC) approach, including Solution design, development and adoption
• Develop the EMEA Benchmark & Continuous improvement approach: Process & Roles, Data & Metrics/KPIs, Analytics, Insights and Dashboards
• Improvement action tracking and best practice identification: Hands-on at CBU level, monitoring at sub-regional level
• Democratisation & Governance: supporting, enabling and governing local survey initiatives
• Analyse qualitative and quantitative customer feedback from multiple sources, identifying trends, patterns and root causes behind customer sentiment
• Define, deploy and follow-up of a customer insights-led continuous improvement approach at contact, account, functional level
• Establish a rhythm with sub-regions to understand and track their improvement actions, identifying best practices to scale
• Work closely with the CBU team and divisional functions to coordinate, support and track their action plans
• Find creative ways to interest and engage a wide employee population on customer insights, creating greater customer awareness and driving a customer obsessed culture.

CX Voice of Customer Manager

Operations

• Define and implement the divisional Operational Performance strategy aligned to divisional objectives
• Develop and own the divisional Operational Performance roadmap; ensure alignment with Sub-Regional operational goals
• Standardise KPI frameworks, tiered reviews, visual performance management, and escalation routines across all sites
• Build operational performance competencies across all levels, from site leaders to frontline teams through targeted training and coaching
• Lead major improvement initiatives across sites and functions; track benefit realisation
• Embed OPEX principles into site culture by role-modelling behaviours and ensuring local accountability structures
• Lead performance improvement programmes focused on productivity, cost reduction, waste elimination etc.
• Act as the primary interface between divisional leadership and site-based improvement activity
• Develop and deliver OPEX training programmes to build local capability and drive cultural adoption
• Collaborate with Technical Excellence and I&T in the development and deployment of an Operations Digital strategy
• Champion a data-driven, fact-based decision-making culture
• Coach and mentor site leaders, OPEX managers, and functional teams in structured problem-solving tools
• Facilitate knowledge-sharing forums and internal benchmarking to accelerate improvement and transfer success

Divisional Head of Operational Excellence

Engineer

• Support the development of new innovative packaging concepts
• Focus on manufacturing feasibility, mechanisation and automation
• Collaborate with design, R&D and supply chain teams
• Explore manufacturing and automation options
• Test new processes and materials
• Translate ideas into practical trials and pilot runs

Process Development Engineer

Data Scientist

• Own key reporting standards and definitions and ensure they are consistently used within the Packaging Division
• Collect, consolidate, and analyse data from manufacturing, technical excellence, supply chain and quality systems
• Develop, maintain & administrate use of dashboards and reports to track operational KPIs across plants and regions
• Support monthly and quarterly performance reviews with variance analysis, benchmarking, and commentary
• Conduct root cause analysis on safety trends, service failures, cost deviations, and supply chain inefficiencies
• Partner with all Supply Chain and Operations functions to identify improvement opportunities, enable best-practice sharing on data analytics with Sub Regional teams
• Partner with Digital team at group level to develop analytical tools to be deployed in Packaging
• Build models to assess the impact of network, process, or policy changes on operations and cost
• Support budgeting, forecasting, and productivity tracking processes
• Develop visualisations and storytelling materials to support leadership teams in decision-making

Supply Chain Lead, Operations Data

Project Manager

• Define the project scope and objectives
• Lead project planning
• Manage projects according to the agreed implementation plan
• Work closely with the Delivery Lead or Programme Manager
• Establish pragmatic cross-functional project cadence
• Guide teams in delivering intended benefits
• Drive consistent use of tools, templates and best practice across projects
• Identify opportunities to improve how the function executes and governs projects

Supply Chain and Operations Project Manager

Supply Chain & Operations Data Lead

Divisional Head – Operational Excellence

Sales

• Provide active support to the European sales team in all commercial, administrative, business and operational needs
• Maximise customer facing time
• Ensure customer satisfaction through internal networking with local DS Smith commercial teams
• Liaise externally with selected key functions at our customers
• Track monthly sales turnover, manage indexations, maintain product and price files
• Follow contractual conditions
• Coordinate execution of tenders on time
• Support development of sales operations best practices (KPIs)
• Compile and co-ordinate customer insights information and data
• Organise sales/customer meetings and supporting materials

European Sales Coordinator

Human Resources

• Act as a change agent, translating our Corporate HR Plan into actionable, site-specific people strategies
• Partner with site leaders to deliver on key HR priorities: Change Management, Employee Engagement, Talent Development, Employee Relations, and Recruitment & Selection
• Provide hands-on support and strategic insight, ensuring compliance with employment legislation and company policies
• Collaborate with HR Centres of Excellence (Reward, Talent & Development, Talent Acquisition) to deliver a cohesive people plan
• Work closely with our Employee Relations team and trade union partners to foster a progressive and collaborative working environment
• Support performance and absence management, disciplinary and grievance processes
• Use data and analytics to inform decisions, manage HRIS, and produce monthly reports

HR Business Partner

Procurement

• Understanding and developing our business within specific market segments across North EMEA (Baltics & Nordics)
• Providing deep insights into market segments to sales teams
• Driving the innovation agenda based on segment and customer insights
• Developing and driving initiatives impacting sales, margin performance, and pricing
• Conducting in-depth analyses of market segments from internal and external sources
• Translating insights into actionable strategies
• Conducting competitor reviews and assessing existing product offerings
• Establishing our role as packaging strategists for customers
• Supporting sales teams in preparing and participating in pitch presentations
• Defining and deploying communication strategies across different markets

Category Manager – North EMEA

Customer Support

•Drive customer engagement across North EMEA
•Spearhead improvement of relationships with strategic customers
•Orchestrate customer experiences in physical, virtual, and hybrid formats
•Showcase trends and packaging solutions at PackRight Centers
•Plan and coordinate events, workshops, and webinars
•Build strong partnerships across the organization
•Localize insights on trends, e-commerce, and sustainability

Customer Experience Manager

• Responsible for positioning the company as an industry leader in sustainability
• Enhance customer relationships by communicating sustainability and circularity agenda
• Act as the central point of contact for all sustainability-related matters
• Handle customer requests, questionnaires, and individual inquiries
• Promote sustainability efforts to support opportunities and tenders
• Influence sustainability agenda to align with market needs
• Identify best-in-class examples and case studies for communication
• Represent company at customer meetings and external events
• Collaborate with operations to achieve sustainability targets
• Identify new business and innovation opportunities

Sustainability Manager – North EMEA

• Lead SME customer engagement across North EMEA
• Design and execute national sales strategies
• Ensure accurate planning through collaboration with Finance and Supply Chain
• Optimize revenue through strategic customer management
• Identify opportunities within existing accounts
• Enhance margin performance and deliver commercial success
• Cultivate a high-performance culture and coach team members
• Contribute to broader business development as part of the senior management team

SME Customer Manager

• Ansvara för några av våra största kunder
• Utveckla och driva kundspecifika aktivitetsplaner
• Förhandla och teckna kundavtal
• Leda kundupphandlingar enligt gällande riktlinjer
• Använda vårt CRM-system för kundregistrering, kommunikation och värdeskapande rapportering.
• Nykundsbearbetning
• Fatta beslut inom givna ramar
• Ansvara för försäljningsbudget, prissättning av nya förpackningslösningar och prislistor.

Key Account Manager

• Focus on delivering the sales strategy, goals and performance whilst working to delight our customers
• Showcase sustainable and innovative packaging solutions
• Network daily with existing and potential customers to support the administrative process for our Crumlin site
• Ensure all process information and reporting both internally and customer facing is accurate and updated as needed
• Liaise directly with customers

Customer Service Coordinator

Financial Planning and Analysis

• Support the Director of Financial Planning & Control to drive financial aspects of the Annual Budget and Strategic Planning process
• Deliver high quality Actual, Forecast & Budget Management Information
• Work closely with senior members of Divisional Finance organisations to effectively deliver the various elements of the divisional planning cycle
• Analyse key metrics from each strategic plan, budget and forecast processes
• Develop a strong understanding of input cost mechanics
• Provide insight into underlying business performance by subregion/country

Senior Financial Analyst

• Implementing and managing the process engineering deployed digital tools to ensure smooth data integration across facilities and align OT with IT.
• Using AI tools to assess data patterns and improve maintenance practices, resulting in greater operational reliability.
• Working with various teams to identify and resolve process issues, using data insights to create practical solutions.
• Creating and leading training programs for staff on digital tools and data analytics.
• Setting up performance metrics to measure the success of initiatives and sharing results with leadership.
• Managing projects aimed at ongoing improvements that follow sound industry practices and make use of technological advances.
• Actively support sites on deployment of different process engineering digital initiatives by helping them as required.

Senior Digital Process Engineer

Designer

• Lead and drive the strategic growth agenda across key global markets for a large FMCG customer
• Deliver innovative, sustainable, and shopper-centric design and activation solutions
• Act as the lead interface between external senior stakeholders and internal teams
• Ensure excellence in execution, strategic alignment, and measurable impact across all in-store marketing and Point-of-Sale (POS) initiatives
• Shape the ‘Future of POS’ by connecting local market insights with central strategy
• Directly manage and influence two Regional POS Design & Innovation Leads

Global POS Design Lead

• Lead and drive strategic growth agenda across key global markets for key FMCG customer
• Deliver innovative, sustainable, and shopper-centric design and activation solutions
• Ensure excellence in execution, strategic alignment, and measurable impact across all in-store marketing and Point-of-Sale (POS) initiatives
• Shape the ‘Future of POS’ by connecting local market insights with central strategy
• Manage and influence two Regional POS Design & Innovation Leads
• Package and present sophisticated solutions that drive shopper conversion, sustainability, and efficiency

• Production/Process Engineer responsible for designing, implementing, and optimizing industrial processes
• Proceed design process that is efficient and effective, capable of achieving the objectives
• Scrutinize existing processes to identify bottlenecks
• Stabilize processes, reduce wastes and improve quality
• Identify potential risks and hazards associated with the process
• Develop strategies to mitigate these risks
• Collect data related to processes and track performance indicators