Senior Payroll Officer

DS Smith

Senior Payroll Officer at DS Smith overseeing payroll processing and customer satisfaction. Collaborating with teams to manage employee payroll queries and deliver efficient service.

Posted 6/20/2026full-timeCaerphilly • 🇬🇧 United KingdomSeniorWebsite

About the role

Key responsibilities & impact

Process the monthly payroll, ensuring all employees are paid accurately and on time
Ensure tax and statutory obligations (HMRC, NI) are correctly calculated and applied
Oversee the preparation and distribution of payslips to colleagues across the UK
Manage payroll documentation, ensuring it is processed efficiently and kept up to date
Proactively investigate and resolve discrepancies, escalating where necessary
Maintain a strong focus on delivering excellent customer satisfaction through accurate and responsive payroll support

Requirements

What you’ll need

Significant understanding of HR and Payroll processes
Experience with integrated HR and Payroll systems (ideally Workday)
Advanced Excel skills
Strong analytical and problem-solving abilities
Experience handling employee queries in a professional, customer-focused way
Solid knowledge of HMRC Tax and National Insurance
Experience with manual calculations
International payroll (EMEA) experience is desirable

Benefits

Comp & perks

A competitive salary and discretionary bonus
25 days’ holiday + bank holidays, plus banked hours
Hybrid working: 3 days in the office, 2 from home
Pension scheme, life assurance, income protection
Employee assistance programme and digital GP access
Cycle to work scheme and discounts on shopping, travel and more

ATS Keywords

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Hard Skills & Tools

HR processesPayroll processesAdvanced ExcelIntegrated HR systemsPayroll systemsManual calculationsInternational payrollEMEA payroll

Soft Skills

Analytical abilitiesProblem-solvingCustomer-focusedProfessional communication