Operations

• Design, maintain, and continuously improve operational reports and dashboards providing advanced analytics on KPIs.
• Ensure accuracy and consistency of Professional Services (PS) data and metrics with strong data governance.
• Partner with PS leadership on annual fiscal planning and resource allocation; evaluate and optimize team capacity, utilization, and staffing models.
• Drive alignment of operational outcomes with PS financial plans and organizational goals.
• Define, implement, and refine PS processes across pre-sales, bookings, staffing, delivery, operations, and finance.
• Lead rollout of new PS offerings from concept through contracting, billing, and customer delivery.
• Champion process automation and tool adoption to enhance efficiency and scalability.
• Develop and deliver actionable insights and board-level presentations on revenue performance, utilization, backlog, project health, and PS initiatives.
• Coordinate cross-functional stakeholders across multiple time zones to drive strategic projects to completion.

Director, Services Operations

Operations Manager – Fixed-term Contract

Props Artist

Product Strategy – Operations Lead

Sales Strategy and Operations Manager

Operations Coordinator