Operations

• Design, maintain, and continuously improve operational reports and dashboards providing advanced analytics on KPIs.
• Ensure accuracy and consistency of Professional Services (PS) data and metrics with strong data governance.
• Partner with PS leadership on annual fiscal planning and resource allocation; evaluate and optimize team capacity, utilization, and staffing models.
• Drive alignment of operational outcomes with PS financial plans and organizational goals.
• Define, implement, and refine PS processes across pre-sales, bookings, staffing, delivery, operations, and finance.
• Lead rollout of new PS offerings from concept through contracting, billing, and customer delivery.
• Champion process automation and tool adoption to enhance efficiency and scalability.
• Develop and deliver actionable insights and board-level presentations on revenue performance, utilization, backlog, project health, and PS initiatives.
• Coordinate cross-functional stakeholders across multiple time zones to drive strategic projects to completion.

Director, Services Operations

Operations Associate

Field Operations Associate

Senior Cloud FinOps Analyst

Ad Operations Lead

Coordinator, Product Line Operations