Doxim

QA Engineer

• Generate test plans/cases based off of business requirements
• Execute business cycle test cases against requirements
• Review functional and design specifications to ensure full understanding of individual deliverables
• Understanding business requirements to create data scenarios & test packs
• Execute manual tests
• Execute data tests
• Communicate with stakeholders (written and verbal)
• Ability to think abstract – outside the box of potential issues that could potentially happen
• Hold and facilitate test plan/case reviews with cross-functional team members
• Use your knowledge and experience to anticipate areas of particular risk in the system, and prioritize testing to find important defects early
• Work closely with project managers, developers to communicate planned testing, testing progress, and status of the project
• Isolate, replicate, and report defects and verify defect fixes
• Conduct audits, surveillance, and inspections
• Daily WIP (work in process) audits for both print and insertion
• Reviews, analyze, and evaluates vendor/contractor activities, products, and reports to ensure delivery of service and materials
• Maintains company Forms directory
• Maintains company Work Instructions directory
• Reviews work processes for compliance
• Conducts ‘Startups’ for all programming changes
• Leads the annual (or semi-annual) management review meeting

QA Analyst

Backend Engineer

• Enhance product framework with new functionality required to maintain market leadership
• Work closely with other developers to isolate and correct performance and functional issues in our platform
• Assist our technical implementation consultants in customer engagements
• Help design and implement new features
• Integrate our products into large back-office solutions via web services and other services-based architectures

Java Developer

Client Services Representative

• Oversee every aspect of the client experience
• Build strong rapport with clients and their teams
• Address customer support issues to exceed expectations
• Interpret and understand KPI’s, contracts, and SLA’s
• Partner with the Project Management Team on implementation of projects through closure

Client Services Analyst

Business Development Rep

• Prospect and qualify new revenue pipeline for Doxim through phone, email, and LinkedIn channels.
• Partner with Doxim Sales Executives to produce account strategy plans and action them!
• Ability to turn objections into opportunities
• Consistently experiment with new prospecting tactics as a team.
• Be recognized as a trusted advisor to clients and describe our value proposition.

Account Development Representative – Lead Generation

Human Resources

• Ensure accurate and timely processing of U.S. payroll
• Maintain payroll records and ensure compliance with federal and state regulations
• Respond to employee inquiries related to payroll and resolve discrepancies
• Support the administration of U.S. employee benefits including health, dental, vision, retirement plans, and leave programs
• Assist with benefits enrollment, changes, and terminations
• Liaise with benefits vendors and ensure accurate data exchange
• Maintain employee records and HRIS data integrity
• Assist with compliance reporting and audits
• Support onboarding and offboarding processes as needed
• Prepare HR-related documents, reports, and communications in support of HR Business Partners
• Identify opportunities to reduce manual work and improve efficiency across payroll and HR processes
• Develop and maintain Excel-based tools and templates to support automation and reporting
• Collaborate with HR and Finance teams to implement process enhancements
• Stay up to date on industry and job-related trends and best practices, including reading relevant publications, articles, blogs, etc.
• Other projects and duties as assigned

HR Operations Coordinator

• Oversee every aspect of the client experience • Work with the initial project team that creates and implements a new account • Monitor and oversee a client’s services • Accurate and timely processing of monthly invoices if applicable • Support customers directly as well as engaging technical resources to assist with technical/complex issues • Partner with clients ensuring business objectives are met with the goal of increasing revenue & profit, retaining the client’s current business, and introducing new products and services • Manage overall client relationship; Build strong rapport with client and client’s team • Introduce initiatives and solutions that grow the client’s revenue and profit • Provide governance for contract adherence • Set expectations and deliver results accordingly • Instill strong business ethics and sense of urgency in a matrixed business environment • Work collaboratively across all departments • Partner with our Project Management Team on implementation of projects through closure and ensure client receives appropriate communication once completed • Proven ability to address customer support issues in a way that exceeds customer expectations, driving increased customer satisfaction • Work closely with clients and peers to understand and anticipate their needs • Think through and solve complex problems; proactively provide mitigation for future problems • Understand and interpret market research, analysis, white papers and data to provide insights to clients to effect positive business changes • Stay informed of current industry best practices; working with clients and internal cross-functional teams to apply best practices where appropriate • Demonstrate innovative thinking and strong problem-solving skills • Serve as client advocate within the company as well as company advocate to client • Must be able to fully set up customer information in the appropriate sites • Must be able to learn several CRM Tools that assist with customer requests

Client Services Manager

Analyst

• Design, maintain, and continuously improve operational reports and dashboards that provide advanced analytics on key performance indicators (KPIs).
• Ensure accuracy and consistency of PS data and metrics, with strong governance around data management.
• Partner with PS leadership on annual fiscal planning and resource allocation; evaluate and optimize team capacity, utilization, and staffing models.
• Define, implement, and refine PS processes spanning pre-sales, bookings, staffing, delivery, operations, and finance.
• Lead rollout of new PS offerings — from concept and business modeling to contracting, billing, and customer delivery.
• Champion process automation and tool adoption to enhance efficiency and scalability.
• Develop and communicate actionable insights; prepare and deliver board-level presentations on revenue performance, utilization, backlog, project health, and PS initiatives.
• Coordinate with stakeholders across multiple time zones and business functions to drive strategic projects to completion.

Senior Revenue Analyst

• Oversee every aspect of the client experience from initial project setup through ongoing monitoring and monthly invoicing
• Participate in initial project team that creates and implements new accounts
• Day-to-day communication and interaction critical to monitoring and oversight of a client’s services
• Accurate and timely processing of monthly invoices
• Support customers directly and engage technical resources to assist with technical/complex issues
• Manage overall client relationship and build strong rapport with client teams
• Introduce initiatives and solutions that grow client revenue and profit
• Provide governance for contract adherence and set expectations
• Oversee implementation of projects through closure and ensure client receives appropriate communication
• Serve as client advocate within the company and company advocate to client
• Interpret and understand KPIs, contracts, and SLAs
• Address customer support issues to exceed customer expectations and drive satisfaction
• Work collaboratively across all departments and instill strong business ethics and sense of urgency
• Analyze market research, white papers and data to provide insights and apply industry best practices where appropriate

Client Service Manager

Operations

• Design, maintain, and continuously improve operational reports and dashboards providing advanced analytics on KPIs.
• Ensure accuracy and consistency of Professional Services (PS) data and metrics with strong data governance.
• Partner with PS leadership on annual fiscal planning and resource allocation; evaluate and optimize team capacity, utilization, and staffing models.
• Drive alignment of operational outcomes with PS financial plans and organizational goals.
• Define, implement, and refine PS processes across pre-sales, bookings, staffing, delivery, operations, and finance.
• Lead rollout of new PS offerings from concept through contracting, billing, and customer delivery.
• Champion process automation and tool adoption to enhance efficiency and scalability.
• Develop and deliver actionable insights and board-level presentations on revenue performance, utilization, backlog, project health, and PS initiatives.
• Coordinate cross-functional stakeholders across multiple time zones to drive strategic projects to completion.

Director, Services Operations

• Oversee every aspect of the client experience from account implementation to day-to-day monitoring and oversight
• Work with initial project teams to create and implement new accounts and partner with Project Management through project closure
• Provide day-to-day communication and interaction critical to monitoring client services and ensure accurate, timely processing of monthly invoices if applicable
• Support customers directly and engage technical resources for technical/complex issues
• Manage overall client relationships and build strong rapport with client teams
• Introduce initiatives and solutions to grow client revenue and profit and retain current business
• Provide governance for contract adherence, set expectations, and deliver results
• Collaborate across departments and act as client advocate within the company
• Interpret and understand KPIs, contracts, and SLAs and provide governance and mitigation for future problems
• Analyze and interpret market research, white papers, and data to provide insights and apply industry best practices where appropriate
• Serve as client partner to ensure business objectives are met and introduce new products and services
• Demonstrate innovative thinking, strong problem-solving skills, and a sense of urgency in a matrixed environment
• Ensure thorough documentation, execution of tasks, and appropriate client communication once projects are completed

Product Manager

• Define and execute the product strategy and roadmap for our payment's product.
• Expand product viability beyond current market into new verticals through market analysis and customer insights.
• Partner with Development, Sales, and Marketing teams to create a go-to-market strategy that drives customer acquisition and revenue growth.
• Build out business cases and define product investment requirements to scale the payments offering.
• Lead customer discovery efforts to understand what will make clients say “yes.”
• Drive competitive positioning to win larger deals and differentiate our payments solution in the market.
• Balance strategic leadership with hands-on execution, ensuring progress from vision to delivery.

Director of Product, Payments

Billing Specialist

• Reporting to the Accounting Supervisor for Canada
• Prepare monthly internal revenue reports and other ad-hoc revenue reporting as requested by internal stakeholders
• Review revenue and provide variance analysis on discrepancies
• Prepare accounts reconciliation receivable, postage, deferred revenue, etc.
• Preparation of general journal entries as required
• Continually monitor and review accounting processes and procedures and recommend changes as appropriate to improve internal controls and/or efficiencies
• Work together with internal clients to develop standards and ensure alignment, and continuously improves processes and systems
• Prepare and submit HST/GST & PST filing for all Canadian entities
• Mentor and train new billing clerks
• Oversee preparation and review completion of customers invoices prior to distribution
• Manage external customer relationships as needed
• Manage accounts receivable aging report for distribution to the Senior team and other stakeholders
• Assist with annual external audit and auditors’ inquiries
• Other duties as assigned by the Manager and Accounting Director

QA Analyst

Java Developer

Client Services Analyst

Account Development Representative – Lead Generation

HR Operations Coordinator

Client Services Manager

Senior Revenue Analyst

Client Service Manager

Director, Services Operations

Client Services Manager

Director of Product, Payments

Billing Supervisor