DoorDash

Customer Success Manager

• Engage Franchisees in growth strategy conversations
• Strategically introduce and execute on Drive white label growth opportunities
• Develop & foster partner relationships with Franchise C-suite as well as strategy and operations leads
• Conduct Business Reviews with Key Franchise decision makers
• Determine the needs and wants of Franchisees, prioritize them, and work to co-create solutions
• Serve at the primary point of contact for all issues and be accountable for their resolution
• Drive operational improvement with Franchisees to deliver the best experience
• Work cross-functionally with the Drive team to ensure Franchisees have the best possible experience

Senior Merchant Success Manager – Enterprise Sales

General Counsel

• Advise global product and engineering teams on digital advertising, data use, regulatory and privacy matters
• Draft, review and negotiate complex strategic product partnerships and collaborations
• Translate the complexities of legal frameworks into simple and actionable guidance
• Partner with cross-functional teams to provide legal and general risk guidance
• Anticipate and navigate emerging global legal risks
• Stay at the forefront of global legal and industry trends
• Build deep, collaborative relationships as a trusted advisor to senior leaders

Senior Counsel, Ads

Art Director

• Work on projects that feel worthy of a top place in your portfolio.
• Have autonomy to run projects and grow as a leader.
• Develop campaigns with partners eager to shape the brand.
• No new business pitches, no timesheets.
• Dive deep into the brand for impactful results.
• Experience a different approach compared to traditional advertising agencies.
• Create experiences, content, and solutions that solve audience problems.
• Collaborate with a team of talented writers, art directors, designers, and strategists.
• Fully-remote (within the US)

Manager, Creative Lead, Art Director

Creative Strategist

• Create memorable campaigns that resonate with culture
• Collaborate closely with writers, designers, and producers
• Take full ownership of projects from concept to execution
• Report directly to the Creative Director

Creative Lead, Copywriter

Customer Support

• Anticipate customer needs and resolve issues before they arise.
• Collaborate with teams to identify opportunities for process optimization.
• Leverage skills to tackle new and diverse challenges.
• Work cross-functionally with different departments within DoorDash for Business.
• Triage customer support issues to assess urgency and assign prioritization.
• Utilize internal and external tools to complete SOP requirements.
• Proactively contact Customers, Merchants, and Dashers via phone, text, or chat.
• Create documentation for processes to support specific experiments.

Support Specialist, Live Operations

• Partner with customer experience and product teams to improve processes
• Use data to identify opportunities for better customer experience
• Implement recommendations from analysis to achieve results
• Guide priority projects with leadership

Customer Experience Associate

Security Engineer

• Threat model, design, harden, and operationalize Product and Cloud Security services and controls at DoorDash scale
• Define, document and implement security standards, guidelines and procedures to design and implement automated security controls and remediation tools with rigor and developer ergonomics
• Partner cross-functionally with Core Infrastructure, Product Engineering, Legal, Security teams and Vendor Partners to build “paved paths” that provide actionable feedback to embed secure design practices into the product and infrastructure development process
• Lead the technical direction and roadmap execution for your assigned area of ownership
• Build and maintain high Operational Excellence (OE) to ensure we operate services with excellence, rigor and durable standards to ensure minimal downtime
• Participate in on-call rotation and promptly respond to on-call events with urgency and rigor
• Manage the lifecycle of product and cloud security vulnerabilities, from identification, triage, and drive remediation, reporting and metrics
• Influence and enable the secure and responsible adoption of LLMs and AI tools
• Mentor and coach earlier career engineers, setting high standards for Operational Excellence and Security Engineering

Staff Security Engineer, Proactive Security

Technical Recruiter

• Partner with DoorDash Labs leaders to qualify technical requirements and develop tailored strategies for team growth.
• Collaborate with a robust sourcing team to review talent pipelines and ensure a consistent flow of high-caliber candidates for specialized roles.
• Lead the offer and closing process by navigating complex compensation conversations, addressing candidate concerns, and effectively selling the opportunity.
• Leverage data, your knowledge, and industry trends to build and execute on creative closing strategies
• Assist in creating and maintaining a world-class candidate experience

Senior Technical Recruiter

Procurement

• Lead the strategic sourcing function for non-engineering technical roles
• Own and scale proactive sourcing efforts
• Manage a team of full-time and contract sourcers
• Partner with business stakeholders to align on priorities
• Deliver ongoing reports on sourcing progress and metrics
• Build cross-functional relationships with recruiters and hiring managers

Manager, Technical Sourcing – Product, Design & Analytics

Operations

• Own the design and expansion of DashLink’s network footprint
• Build strategies that improve coverage, service quality, and cost efficiency
• Create induction and routing strategies that align with merchant expectations
• Shape service standards that are competitive with national carriers
• Identify opportunities for regional nodes and consolidation strategies
• Build and own models that project coverage, cost per unit, and service levels
• Collaborate with cross-functional teams to execute launches and measure success
• Translate strategy into clear roadmaps and deliver against milestones

Head of Network Planning & Warehouse – Dasher & Logistics Strategy & Operations

• Execute strategic sourcing for DoorDash Labs by leveraging a new and existing network(s) in autonomy and robotics to identify and engage specialized engineering talent.
• Deliver high-caliber talent pipelines for niche domains like computer vision and motion planning, ensuring candidates are thoroughly vetted for technical alignment.
• Manage operational hiring workstreams by partnering with recruiting and engineering managers to track the hiring plan, budget, and data accuracy across finance and external partners.
• Drive process improvement projects by designing and implementing interview best practices and scalable workflows that optimize the recruitment lifecycle and candidate journey.

Technical Sourcer

• Drive long-term customer success by owning relationships throughout the full customer lifecycle
• Manage a portfolio of customers
• Serve as a trusted advisor to key stakeholders
• Drive retention and identify growth opportunities
• Collaborate cross-functionally with Sales, Account Development, Product, and other teams

• Manage your book of business ensuring strong customer health and adoption.
• Achieve gross-and-net retention revenue targets while identifying upsell opportunities to pass to our account development teams.
• Develop success plans to ensure customer objectives are achieved.
• Build strong, long-lasting relationships and become a trusted advisor with key stakeholders and executive sponsors using our product and service offerings.
• Maintain data integrity to track key metrics, specifically ROI.
• Analyze your findings and make recommendations to optimize for maximum revenue while demonstrating clear business value.
• Become an expert on our In-Store platform providing technical and business solutions.
• Assist with product adoption and optimization to help clients maximize their investment and success.
• Work seamlessly with various teams across our In-Store division.

Customer Success Specialist, In-Store

Business Development Rep

• Grow and lead the team — hire, onboard, and coach franchise-focused aSADEs, SADEs, and Sr. SADEs
• Coach complex sales motions — support reps on multi-stakeholder franchise deals
• Drive franchise GTM execution — own Ads & Promos adoption and optimization for franchise brands
• Partner cross-functionally — work closely with AM/OAM leadership, Product, and Sales Strategy & Ops
• Standardize and scale — build repeatable franchise playbooks and workflows
• Report and influence — deliver clear performance readouts and shape franchise GTM strategy
• Develop reps in the field — travel quarterly to coach reps and attend merchant meetings

Manager, Strategic Account Development – Franchise

Marketing

• Own campaign quality and enablement for our communications stack
• Build tools and systems that let marketing teams move faster
• Product-manage AI-assisted QA tool and automate anomaly detection
• Define requirements for platform guardrails and drive adoption
• Enable Lifecycle Marketing and Campaign Ops teams across DoorDash audiences
• Troubleshoot and solve problems in real-time
• Run deliverability program for authentication health, IP/domain warm-up, etc.
• Own list health and channel governance across various communication channels
• Translate regulatory and platform policy changes into platform controls