DoorDash

Customer Retention Specialist

• Own Canada Core Marketplace lifecycle strategy — develop and execute CRM programs that drive engagement, retention, and resurrection for DoorDash's core Canadian customer base
• Build end-to-end campaigns — manage audience segmentation, targeting, creative briefing, QA, launch, and post-campaign reporting within Braze
• Design and iterate on customer journeys — build trigger-based and always-on CRM programs that meet customers at key moments in their lifecycle (e.g. onboarding, re-engagement, win-back)
• Partner cross-functionally — collaborate with Product, Analytics, Promo Strategy, Creative Studio, and Marketing Ops to deliver cohesive lifecycle programs
• Analyze and optimize — review campaign and program performance with analytics partners, identify trends, and translate findings into actionable improvements
• Stay current on best practices — bring relevant learnings on lifecycle marketing, retention strategies, and CRM innovation to the broader team

Associate Manager, Consumer Retention

General

• Track and analyze cost and quality metrics across strategic merchants
• Support the development of internal reporting tools for quality improvement efforts
• Assist in structuring and executing operational tests for reducing defects
• Partner with Logistics, Analytics, and Product teams for efficiency improvements
• Engage with cross-functional teams to enhance merchant and customer experience

Associate, Commerce Platform Logistics

Copywriter

• Own projects from brief to final delivery with a high degree of creative autonomy
• Concept and craft integrated campaigns across OLV, social, digital, experiential, and OOH
• Lead the writing on multiple simultaneous initiatives without sacrificing quality or craft
• Develop and sharpen brand voice, ensuring consistency across every audience and channel
• Partner closely with art directors, designers, social creatives, producers, and strategists to push ideas further
• Proactively pitch ideas beyond the brief—spotting cultural moments and creative opportunities before they're obvious
• Contribute to a culture of creative ambition, offering thoughtful feedback and helping raise the bar for junior writers
• Stay current on culture, platform behavior, and creative trends—and bring that knowledge into the work
• Use AI tools as creative accelerators that expand what's possible, not shortcuts that replace the thinking

Senior Copywriter

Accounts Payable

• Support all aspects of Accounts Payable including processing invoices and assisting vendors
• Oversee daily operations of the BPO team and ensure compliance
• Conduct weekly review meetings and provide training to strengthen operational excellence
• Review and approve invoices and resolve discrepancies with vendors
• Perform regular audits of invoices processed by the BPO team
• Develop and document Standard Operating Procedures (SOPs) for AP processes
• Learn and support the development of automation tools for AP systems
• Deliver internal training sessions to the BPO team

Senior Accounts Payable Analyst – Direct

General Counsel

• Provide solution-oriented advice and legal direction from the initial stages of project development to launch.
• Collaborate with business partners to manage legal risks related to product, operational, and engineering initiatives.
• Develop practical guidance on issues relating to worker classification, AI and data governance, privacy, and intellectual property.
• Work closely with legal team members across various disciplines for holistic legal guidance.
• Build playbooks and establish processes to help scale legal advice.

Senior Product Counsel, AI Data Services – Dasher Tasks

• Be the team's go-to person for getting deep into audit data
• Build expertise on unsettled legal and factual issues in sales and use tax
• Lead the team's adoption of AI tooling
• Partner closely with Tax Tech team
• Roll up your sleeves on whatever the team needs

Associate Manager, Indirect Tax Audit Analytics

Business Analyst

• Manage the full lifecycle of enterprise SaaS and AI software assets
• Administer and maintain software licensing across multiple enterprise platforms and vendors
• Run and analyze license utilization reports from vendor portals and internal systems
• Reconcile purchased licenses against assigned and consumed licenses
• Assign, transfer, and revoke software licenses based on user access requirements
• Maintain accurate software entitlement, usage, and renewal records
• Monitor software usage trends and provide recommendations for optimization
• Help evaluate AI software consumption models, usage metrics, and licensing impacts
• Utilize Okta, ConductorOne, and related tools to review and manage software access groups
• Work closely with Strategic Sourcing, Procurement, Legal, and Finance teams on software renewals
• Assist in evaluating vendor proposals, renewal terms, and pricing structures
• Maintain relationships with software vendors and escalate operational issues
• Develop reporting and dashboards related to software inventory and savings opportunities
• Track and communicate realized cost savings and optimization initiatives
• Participate in software audits and compliance reviews as needed
• Assist with software consolidation efforts during acquisitions

IT Software Asset Management Analyst

Account Manager

• Steer the company's efforts in adopting and partnering with major Restaurants across our strategic portfolio of merchants
• Manage the ads & promos strategy across a focused portfolio of accounts
• Drive adoption of our growing ads and promotions offering
• Work cross-functionally with marketing, analytics, and product to innovate on our future approach and solutions
• Report into the Head of Ad Sales in our Enterprise Sales & Business Development organization

Account Manager, Enterprise Ad Sales

Operations

• Lead teams managing service desk, ITAM, supply chain, business operations, and integration
• Drive post-acquisition IT integration
• Own performance and costs by setting and delivering on SLAs, KPIs, and budget targets
• Partner cross-functionally with Workplace, Security, Finance, and Engineering

Director, Enterprise Operations

Security Engineer

• Establish the vision, strategy and success metrics for the Customer Support and Integrity Security function.
• Lead the technical direction and roadmap execution for Customer Support and Integrity Security.
• Work directly with Customer Support and Integrity, Merchant Experience, Enterprise Security, Engineering, Product, GRC and related teams.
• Design and Operationalize security controls.
• Establish clear, measurable metrics to demonstrate and track the performance of the Customer Support and Integrity security programs.
• Perform security testing and validation of support teams, processes and systems to identify security gaps and remediation plans.
• Drive alignment across multiple organizations, build durable operating mechanisms.

Staff Security Engineer – Customer Support and Integrity

Financial Planning and Analysis

• Lead key workflows for merchant fees, billing, payouts, and tax application for U.S. Enterprise New Verticals merchants.
• Own the Merchant Finance Product Roadmap, acting as the Product Operations partner.
• Design and improve processes and products to triage and resolve payment, invoicing, and tax issues.
• Support product builds from idea to launch with business cases and success metrics.
• Create and maintain clear internal documentation and communications.

Associate Manager, New Verticals Strategy – Operations, Merchant Finance

Data Analyst

• Own product analytics end-to-end — funnels, adoption, retention, and ROI for every major feature launch on the SevenRooms platform.
• Build net new data products aimed at improving analytic and reporting capabilities
• Partner with Product Managers and Product Marketers on pre-launch hypotheses, beta testing results, post-launch measurement, and ongoing optimization.
• Design and ship PLG automations that translate product behavior into opportunity tagging, expansion signals, and CSM workflows.
• Apply GenAI and ML techniques — partnering with our GTM Engineer — to product analytics use cases like web-sourced feature adoption opportunities, transactions predictive modeling, and Add-On ICP scoring.
• Communicate closely in support of multiple PM’s with reporting and ad-hoc analysis

Data Analyst – In-Store

• Lead threat modeling, hardening and operation of security services
• Define and implement security standards and automated security controls
• Partner with cross-functional teams to embed secure design practices
• Lead technical direction and roadmap execution for assigned area
• Maintain high Operational Excellence to minimize downtime
• Participate in on-call rotation to respond to events
• Manage lifecycle of product and cloud security vulnerabilities
• Influence secure adoption of LLMs and AI tools
• Mentor and coach earlier career engineers

Staff Security Engineer – Proactive Security

• Implement and tune core security controls that protect employees across three global brands
• Operate the day-to-day security stack, spanning endpoint detection and response (EDR), zero-trust network access, identity-aware proxies, browser security, and data loss prevention (DLP)
• Use AI-assisted coding tools to automate security workflows, incident response, and compliance evidence collection
• Address modern SaaS risk such as shadow IT, OAuth token sprawl, and high-risk application reviews
• Help teams adopt secure-by-default baselines

Enterprise Security Engineer

• Define and implement DoorDash’s strategy in new areas and be responsible for delivering direct business impact to DoorDash
• Analyze fraud vectors across DoorDash's platform – complete end-to-end analysis that allows us to better identify bad actors on our platform and improve the experience of good users
• Influence and engage across the company – partner with product, engineering, and analytics, and cross-functional teams to establish goals and build strategic programs
• Improve through experimentation – use data-driven decision-making to run tests on everything to reduce fraud while accelerating growth