Associate Manager, Consumer Retention Marketing

DoorDash

Retention marketer developing and executing CRM programs to drive engagement and retention for DoorDash’s core Canadian marketplace. Collaborating cross-functionally to optimize customer journeys and campaign performance.

Posted 7/15/2026full-timeRemote • 🇨🇦 CanadaJuniorMid-Level💰 CA$113,000 - CA$141,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in CRM and lifecycle marketing, with a strong focus on campaign management, audience segmentation, and performance analysis. Proficient in leveraging CRM technology and analytics to drive customer engagement and retention strategies.

Highest-signal resume keywords

CRM Strategy DevelopmentCampaign ManagementAudience SegmentationData AnalysisEmail Marketing Best Practices

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

CRMLifecycle MarketingSQLHTMLData VisualizationA/B TestingCampaign ReportingCustomer Journey DesignMarketing AutomationAudience Targeting

Soft Skills

Strong CommunicationAttention to DetailOrganizational SkillsSelf-MotivationMulti-tasking

Tools & Technologies

BrazeIterableSalesforce Marketing CloudTableauPeriscope

Industry Keywords

Customer EngagementRetention StrategiesLifecycle ProgramsCampaign PerformanceBest Practices

Tech Stack

Tools & technologies

CloudSQLTableau

About the role

Key responsibilities & impact

Own Canada Core Marketplace lifecycle strategy — develop and execute CRM programs that drive engagement, retention, and resurrection for DoorDash's core Canadian customer base
Build end-to-end campaigns — manage audience segmentation, targeting, creative briefing, QA, launch, and post-campaign reporting within Braze
Design and iterate on customer journeys — build trigger-based and always-on CRM programs that meet customers at key moments in their lifecycle (e.g. onboarding, re-engagement, win-back)
Partner cross-functionally — collaborate with Product, Analytics, Promo Strategy, Creative Studio, and Marketing Ops to deliver cohesive lifecycle programs
Analyze and optimize — review campaign and program performance with analytics partners, identify trends, and translate findings into actionable improvements
Stay current on best practices — bring relevant learnings on lifecycle marketing, retention strategies, and CRM innovation to the broader team

Requirements

What you’ll need

4+ years of experience in CRM or lifecycle marketing
Deep familiarity with CRM technology including ESPs and marketing automation platforms (e.g. Braze, Iterable, Salesforce Marketing Cloud)
Analytical mindset with strong attention to detail
Strong writer and communicator
Basic knowledge of SQL, HTML, and data visualization platforms (e.g. Tableau, Periscope)
Knowledge of email industry best practices including contact strategies, targeting and segmentation, A/B testing, and analytics
Extremely organized, dependable, self-motivated, and ability to multi-task
Bachelor's degree or equivalent experience.

Benefits

Comp & perks

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees, that includes paid time off, paid parental leave, wellness benefit and several paid holidays.
Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, an RRSP including an employer match, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.