DoiT International

Recruitment

• Lead the full life-cycle hiring process for assigned roles.
• Locate and engage passive candidates using various sourcing techniques, supporting both current and future hiring needs.
• Foster a “referral culture” to encourage employee-driven talent referrals across teams.
• Demonstrate a strong commitment to DEI goals by proactively sourcing, building diverse talent pipelines, and ensuring an inclusive recruitment process.
• Build strong relationships with hiring managers to enhance collaboration, alignment, and accountability throughout the hiring process.
• Coach and guide hiring managers, providing training and best practices to equip them for success.
• Partner closely with business units to maintain a deep understanding of their evolving needs and stay informed on industry trends
• Leverage data to drive informed hiring decisions.
• Ensure a positive and seamless candidate experience through clear communication, timely feedback, and a respectful interview process that reflects our DoiT’s values.
• Plan and execute programs and initiatives that enhance TA processes, efficiency, and knowledge sharing.
• Partner with the Employee Engagement Specialist to promote DoiT’s employer brand as an exceptional workplace.

Talent Acquisition Specialist, North America

Business Operations

• Build and manage Pardot workflows: engagement programs, automated rules, completion actions, and lead scoring/grading.
• Build and maintain landing pages, forms, and email templates.
• Collaborate with sales to ensure lead nurturing aligns with pipeline stages and SLAs.
• Optimize scoring models to improve marketing-to-sales conversion.
• Produce detailed campaign performance and attribution reports using Pardot and B2B Marketing Analytics.
• Manage subscriber data, data extensions, and segmentation strategies.
• Monitor campaign performance and deliverability; recommend optimizations.
• Maintain platform configuration, user access, and compliance with data protection policies. (GDPR, CANSPAM, & CPPA)
• Establish deliverability best practices, compliance standards, and governance frameworks for email.
• Serve as platform owner responsible for release management, optimization, and roadmap planning.
• Configure and maintain Sales Cloud including objects, fields, page layouts, validation rules, and process automation.
• Implement workflows and automation using Flows (in partnership with Salesforce developers).
• Manage integrations between Marketing Cloud/Pardot and Sales Cloud to ensure seamless data flow.
• Perform data hygiene, deduplication, and ongoing CRM optimization.
• Develop documentation, training materials, and conduct end-user training.
• Ensure platform governance, data integrity, and adherence to best practices.
• Manage campaign calendars, tracking, A/B testing, and analytics dashboards.
• Work with internal and external stakeholders to support integrations, third-party tools, and API connections.

Business Operations Applications Administrator

Manager

• Serve as the primary manager for DoiT's relationship with the NAMER and LATAM Sales and Partner teams at AWS.
• Work with company leadership to ensure all internal teams are synchronized regarding the overall strategy for the AWS partnership.
• Support internal teams in rolling out necessary trainings to maintain and enhance AWS excellence.
• Engage with existing AWS teams and identify new stakeholders.
• Keep all relevant parties in sync across both organizations to ensure mutual success.
• Oversee the success of the AWS Strategic Collaboration Agreement and AWS Funding Programs.
• Collect and analyze organizational feedback to propose actionable suggestions.

AWS Alliance Manager

Customer Support

• Triage, troubleshoot, and resolve customer support requests in a timely and effective manner.
• Guide clients through technical issue resolution via phone, email, and chat.
• Own customer communication for escalated issues, coordinating with internal teams such as Software Engineering and Product Management to ensure resolution.
• Preserve positive customer sentiment and maintain high customer satisfaction (CSAT) through professional and empathetic issue handling.
• Identify recurring customer challenges and develop knowledge base articles, FAQs, and video tutorials to enable self-service.
• Contribute to the creation and maintenance of clear and comprehensive technical product documentation.
• Act as a subject matter expert, sharing product knowledge with other customer-facing teams.
• Support pre- and post-onboarding activities to assist with a seamless customer journey.
• Contribute and improve our product documentation.

Product Support Specialist, APAC – 6-month contract

• Triage, troubleshoot, and resolve customer support requests in a timely and effective manner.
• Guide clients through technical issue resolution via phone, email, and chat.
• Own customer communication for escalated issues, coordinating with internal teams such as Software Engineering and Product Management to ensure resolution.
• Preserve positive customer sentiment and maintain high customer satisfaction (CSAT) through professional and empathetic issue handling.
• Identify recurring customer challenges and develop knowledge base articles, FAQs, and video tutorials to enable self-service.
• Act as a subject matter expert, sharing product knowledge with other customer-facing teams.
• Support pre- and post-onboarding activities to assist with a seamless customer journey.

Product Support Specialist, APAC

Frontend Engineer

• Build and evolve frontend-heavy features using React and TypeScript, with a strong focus on usability, performance, and maintainability.
• Collaborate with backend engineers to design and consume clean APIs that power rich frontend experiences.
• Own features end-to-end: from technical design and implementation to testing and long-term maintenance.
• Improve frontend architecture, component reuse, and overall code quality.
• Actively participate in design discussions, helping balance technical feasibility with user experience.
• Proactively identify UX and technical debt, and help drive improvements across the product.

Frontend Engineer, Full Stack

Frontend Engineer, Full Stack Environment

Full-stack Engineer

• As a Senior Software Engineer, you’ll be responsible for taking SELECT to the next level by architecting and developing new features.
• You'll be collaborating with the founders and other engineers, and contribute your ideas to our roadmap and software design.
• Creating new cost management features such as forecasts, anomaly alerts and cost allocations to make staying on top of costs a breeze
• Developing reusable and robust UI components to make the cost exploration experience as seamless as possible
• Building new data visualization capabilities to communicate performance, query timing and efficiency in novel ways
• Building data pipelines and dbt models to surface new insights and opportunities to our users
• Improving the reliability & performance of our application
• Identify the right problems to solve, focusing on meaningful outcomes, and using your experience to make trade-offs that have the highest impact on customers as fast as possible
• Take end-to-end ownership for features from start to finish - from inputting into initial design and planning all the way through to implementation, testing, and delivery
• Use your expertise to iterate at speed, relying on strong instincts to pragmatically drive the right outcomes while balancing speed and depth.
• Set a high bar for collaboration, communication, and sound decision making. From well-written proposals and documentation to clear commit messages and thorough testing.

Senior Software Engineer

Customer Success Manager

• Own a portfolio of accounts, leveraging automated playbooks and workflows to help customers achieve value through all phases of the customer journey, including: onboarding, adoption, value realization, renewal, and expansion
• Deliver one-to-many customer training and education sessions on the DoiT console. Host one-to-many office hours for customer Q&A
• Use customer insights surfaced through our Customer Success tooling to analyze customer sentiment and propensity for growth. Identify strategic customers for account planning and additional human outreach
• Support the Account Management team by sharing key insights into adoption and sentiment, with an emphasis on account growth and creation of deep and healthy relationships with key customer stakeholders (CFOs, FinOps leads, engineers, cloud architects)
• Manage customer escalations, Identify risk, and build relevant mitigation plans in collaboration with Account Management and CS leadership
• Build trust and transparency with customers and act as a customer advocate (operate as the “voice of the customer”)
• Escalate problems and customer feedback more generally to the engineering team, product managers, and other departments
• Maintain a detailed understanding of DoiT’s products and services and customer use cases to advise customers on how to leverage Doit solutions more effectively

DoiT International

Talent Acquisition Specialist, North America

Business Operations Applications Administrator

AWS Alliance Manager

Product Support Specialist, APAC – 6-month contract

Product Support Specialist, APAC – 6-month contract

Product Support Specialist, APAC – 6-month contract

Product Support Specialist, APAC – 6-month contract

Product Support Specialist, APAC

Frontend Engineer, Full Stack

Frontend Engineer, Full Stack

Frontend Engineer, Full Stack Environment

Senior Software Engineer

Associate Customer Success Manager

Associate Customer Success Manager

Associate Customer Success Manager