Sales Development Representative
Kisi
Cloud
Associate Customer Success Manager
DoiT International
full-time
Posted on:
Origin: • 🇯🇵 Japan
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
Cloud
About the role
- Own a portfolio of accounts, leveraging automated playbooks and workflows to support onboarding, adoption, value realization, renewal, and expansion
- Deliver one-to-many customer training and education sessions on the DoiT console; host office hours for customer Q&A
- Use customer insights from Customer Success tooling to analyze sentiment and propensity for growth; identify strategic customers for account planning and outreach
- Support Account Management by sharing insights into adoption and sentiment to enable account growth and build relationships with stakeholders (CFOs, FinOps leads, engineers, cloud architects)
- Manage customer escalations, identify risk, and build mitigation plans with Account Management and CS leadership
- Act as customer advocate and "voice of the customer"; build trust and transparency with customers
- Escalate problems and customer feedback to engineering, product managers, and other departments
- Maintain detailed understanding of DoiT’s products and customer use cases to advise customers on leveraging solutions more effectively
Requirements
- 1-2 years of experience in Customer Success in a B2B SaaS company
- Technical aptitude, ability to identify areas for automation; interest in learning and leveraging AI
- Proven ability to manage high and competing workloads with strong attention to detail and effective prioritization
- Exceptional ability to communicate and foster positive business relationships with customers and team members
- Proven track record of creative problem solving on internal and customer-facing issues
- Accountability and personal organization
- Highly motivated team player with a positive outlook (preferably with a great sense of humor)
- Curiosity and self-motivation to learn and develop professional competencies
- Be fluent in English to a professional degree (verbal and written)
- Based remotely in Japan
