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Financial Planning and Analysis

• Prepare the Group´s annual budget & quarterly re-forecasts.
• Business Partner stakeholders across our key business areas to support them with decision making and daily operations analysis.
• Provide analysis and assessment of performance against budget (including monthly closings analysis), identifying trends and making recommendations for improvements.
• Identifying and driving cost or margin improvement opportunities.
• Act as a point of contact to Global Leaders identifying deviations and trends to be applied to rolling forecast on a monthly basis.
• Cash Flow forecast preparation.
• Collaborate with BI department and the Controller to build up insightful reports and dashboards to track business performance and deliver meaningful insights to business.

Global FP&A Business Partner

Backend Engineer

• Create new and maintain existing backend applications
• Demonstrate a proactive mindset with strong collaborative skills, essential for achieving success within a team-oriented environment
• Exhibit a strong sense of ownership and autonomy, taking full responsibility for the entire software development lifecycle
• Effective collaboration with Product Management to understand and refine requirements
• Applying software design principles during the implementation phase to ensure high-quality outcomes and highly scalable solutions
• Managing and maintaining live production software at scale, ensuring its reliability and performance
• Ship minimal, maintainable solutions that just work
• Ship clear APIs, small PRs, clean architecture, and automation that removes toil, making systems easy to use, test, and evolve

Senior Backend Engineer – Health Profile Team

Business Analyst

• Requirement collection/alignment.
• Own requirements from intake to DoR: Produce user stories with acceptance criteria and non-functional requirements (performance, security, scale).
• Continuously work with stakeholders to improve quality of request, fulfilling our Definition of Ready with high standards.
• Partner with architects/engineering to align on solution design.
• Support PM on requirements discovery with stakeholders.
• Support reporting & analytics needs (fields, definitions, dashboards) with RevOps/BI.
• Define data models/taxonomies, prepare data mapping and support migration/cutover planning.
• Prepare and run UAT with business users; track defects to acceptance; contribute to release notes.
• Contribute to Business and Technical refinement meetings as well as Prioritisation sessions.
• Drive continuous improvement: templates, standards, and ways of working across teams.

Senior Business Analyst – Salesforce

• Designing, implementing, and optimizing the tools, processes, and frameworks that enable our engineering organization to reach maximum productivity and efficiency
• Creating a world-class developer experience by streamlining the software development lifecycle end-to-end across the company
• Leading initiatives to leverage AI for productivity gains
• Architecting modular systems and establishing development standards that multiple teams can adopt
• Directly impacting engineering velocity, code quality, and developer satisfaction across the organization
• Defining metrics and tracking improvements in engineering efficiency, cycle time, and developer experience
• Building consensus around engineering standards and best practices that can be adopted company-wide
• Collaborating with engineering leaders to identify bottlenecks in development workflows and implement solutions
• Proactively identifying opportunities for improvement in developer experience without waiting for direction
• Evangelizing engineering experience improvements and sharing success metrics with the broader organization
• Mentoring other engineers on software architecture, system design, and development best practices

Staff Backend Engineer – Product Platform

Revenue Operations

• Own the end-to-end revenue operations strategy for the Individual Doctors segment;
• Partner with Marketing, Sales, and Customer Success leadership to design, execute, and optimize lead-to-revenue processes;
• Build and maintain dashboards, KPIs, and forecasting tools to track funnel performance, conversion rates, and growth drivers;
• Lead systems and tooling enhancements (CRM, marketing automation, customer platforms) to enable scalability and visibility;
• Identify operational bottlenecks and lead cross-functional initiatives to resolve them;
• Create lead scoring, routing, and segmentation logic to improve acquisition efficiency;
• Design playbooks and workflows to drive adoption and retention across the funnel;
• Ensure governance, data hygiene, and operational rigor across revenue platforms;

Senior RevOps Manager

Inside Sales

• Facilitar el aumento de la facturación y el ticket medio de la empresa con la venta de servicios de alto rendimiento
• Realizará ventas y actualizaciones de productos de visibilidad digital con el cliente
• Actuará con el objetivo de fidelizar y retener al cliente
• Actuará con contactos B2C a través de una base de datos, realizando la optimización del filtro para captar posibles clientes potenciales
• Dirigir los problemas técnicos al área de soporte, garantizando el buen funcionamiento del producto para el cliente
• Mapear el uso actual de la herramienta por parte del cliente con el fin de potenciar sus resultados
• Participar en diversos proyectos relacionados con el área y los objetivos de Customer Success
• Contribuir al alcance de los KPI del área

Inside Sales Upsell, Mídias

• Own the end-to-end revenue operations strategy for the Individual Doctors segment.
• Partner with Marketing, Sales, and Customer Success leadership to design, execute, and optimize lead-to-revenue processes.
• Build and maintain dashboards, KPIs, and forecasting tools to track funnel performance, conversion rates, and growth drivers.
• Lead systems and tooling enhancements (CRM, marketing automation, customer platforms) to enable scalability and visibility.
• Identify operational bottlenecks and lead cross-functional initiatives to resolve them.
• Create lead scoring, routing, and segmentation logic to improve acquisition efficiency.
• Design playbooks and workflows to drive adoption and retention across the funnel.
• Ensure governance, data hygiene, and operational rigor across revenue platforms.

Senior Revenue Operations Manager

• Design and implement tools, frameworks, and processes that enhance developer productivity and streamline the software development lifecycle
• Integrate AI in all of our existing processes to make us faster and more agile.
• Architect solutions for breaking down monolithic systems into modular, maintainable services
• Champion and implement AI-powered tools as productivity multipliers across engineering workflows
• Define metrics and track improvements in engineering efficiency, cycle time, and developer experience
• Build consensus around engineering standards and best practices that can be adopted company-wide
• Collaborate with engineering leaders to identify bottlenecks in development workflows and implement solutions
• Proactively identify opportunities for improvement in developer experience without waiting for direction
• Evangelize engineering experience improvements and share success metrics with the broader organization
• Mentor other engineers on software architecture, system design, and development best practices

• Requirement collection/alignment
• Own requirements from intake to DoR: Produce user stories with acceptance criteria and non-functional requirements (performance, security, scale).
• Continuously work with stakeholders to improve quality of request, fulfilling our Definition of Ready with high standards.
• Partner with architects/engineering to align on solution design.
• Support PM on requirements discovery with stakeholders.
• Support reporting & analytics needs (fields, definitions, dashboards) with RevOps/BI.
• Define data models/taxonomies, prepare data mapping and support migration/cutover planning.
• Prepare and run UAT with business users; track defects to acceptance; contribute to release notes.
• Contribute to Business and Technical refinement meetings as well as Prioritisation sessions.
• Drive continuous improvement: templates, standards, and ways of working across teams.

Product Manager

• Architect and execute the transition from sales-led to product-led growth
• Ship experiments quickly, using data to optimize
• Support local teams in Customer Success and Sales
• Focus on metrics like Growth, ARR, and Retention
• Define vision and strategy for your team

Senior Growth Product Manager

Project Manager

• Architect of the next-generation Customer Experience.
• Map the customer journey to identify process inefficiencies.
• Build and test AI solutions using low-code/no-code tools.
• Collaborate with local teams and manage stakeholder expectations.

AI Project Manager – Customer Care

• Map the Terrain: Gain a granular understanding of the full customer lifecycle (Doctor/Clinics & Patient).
• Identify where processes are broken, slow, or frustrating.
• Use quantitative data and qualitative feedback to pinpoint exactly where AI can have the highest impact on key KPIs (Such as NPS and Churn).
• Build & Ship: autonomously build and test workflows.
• Leverage LLMs (GPT-4, Claude, etc.) to automate complex tasks—from sentiment analysis and ticket routing to automated upselling and proactive support.
• Rapid Prototyping: Move fast. Build a POC (Proof of Concept), test it with a local team, iterate, and scale it globally.
• Reduce manual ticket volume by deploying smart self-service solutions, freeing up our human agents for high-value interactions.
• Transform support interactions into revenue opportunities by using AI to identify upsell signals (e.g., a doctor needing a premium feature) and automating the outreach.
• Stakeholder Management: Work seamlessly with local Heads of Customer Care (in Warsaw, Rome, Mexico City, etc.) and Product teams to ensure your solutions fit local market needs.
• Change Management: You are an evangelist for AI. You will help local teams understand, trust, and adopt the tools you build.

Customer Care Project Manager

• Architect and execute the transition from a sales-led motion to a product-led growth engine
• Ship experiments quickly and use data to inform decisions
• Work with local teams to transition into a Product-Led Sales model
• Focus on metrics (Growth, ARR, Retention) and make bold decisions to drive growth
• Define vision, strategy, and key results for the team and influence business leaders

• Conduct consultative sales of the NOA product for clients in Chile.
• Work on optimizing filters and prospecting to capture potential B2C leads.
• Manage the full sales cycle: prospecting, scheduling, demonstration, follow-up, and closing.
• Contribute to achieving the team's KPIs and targets.
• Map customers' current use of products to enhance their outcomes, with a focus on customer loyalty and retention.
• Escalate technical issues to the support team to ensure the product functions properly for customers.

Inside Sales Upsell, Bilingual – Spanish

• Architect and execute transition from sales-led to product-led growth engine.
• Focus on activation, retention, and self-service revenue for product autonomy.
• Work with local teams in Customer Success and Sales across 13 countries.
• Define vision, strategy, and key results to enhance value for doctors.
• Influence business leaders with data to align the company around product strategy.
• Kill bad experiments fast and double down on successful ones for rapid prototyping.