DocPlanner

Global Customer Success Program Manager

DocPlanner

full-time

Posted on:

Location Type: Remote

Location: Spain

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Tech Stack

PMP

About the role

  • Managing and structuring team workload effectively (we use Jira as a tool)
  • Establishing clear project tracking systems and maintaining visibility across all active initiatives
  • Creating standardized processes for project intake, prioritization, and delivery management
  • Proactively following up with team members and identifying dependencies to surface potential delivery risks
  • Implementing early warning systems and mitigation strategies to ensure on-time delivery
  • Maintaining regular communication cadence with all stakeholders to track progress and resolve blockers
  • Receiving and evaluating requests from stakeholders, challenging business assumptions before adding items to the backlog
  • Acting as a bridge between business stakeholders and delivery teams to ensure clear requirements and realistic expectations
  • Facilitating effective communication and managing expectations across all organizational levels
  • Acting as PMO for strategic bets within the CCO organization, ensuring visibility and progress reporting to the COO office
  • Running bi-weekly prioritization meetings with the team based on capacity planning and skills assessment
  • Developing and maintaining team capacity models to optimize resource allocation
  • Balancing competing priorities while ensuring strategic alignment and team sustainability
  • Following up with stakeholders post-implementation to measure and ensure value capture from delivered initiatives
  • Establishing metrics and KPIs to track initiative success and team performance
  • Driving continuous improvement in processes and delivery methodologies

Requirements

  • 5–7 years of experience in program management, project management, or PMO roles
  • Experience working with cross-functional and multicultural teams, managing complex dependencies
  • Strong stakeholder management skills, including exposure to senior leadership or C-level reporting
  • Ability to challenge assumptions, facilitate complex discussions, and drive results through influence
  • Curiosity and willingness to deeply understand the business model, strategy, and operations
  • Experience contributing to or establishing PMO functions in growing organizations is a plus. Ideally, a background in Engineering, Business Administration, or another process-oriented field
  • Strong knowledge of project management methodologies (Agile, Scrum, and waterfall)
  • Advanced knowledge of Jira, including workflow configuration and dashboard creation
  • Ability to track value realization and support post-implementation follow-ups
  • Nice to have PMP certification
  • Agile/Scrum certifications (DASSM, DASM, or similar)
  • Additional languages besides English.
Benefits
  • Healthcare insurance – so you can focus on what matters.
  • Wellness that works for you – from gym memberships to mental health support, we’ve got you covered.
  • Time off that counts – whether it’s a vacation, your birthday, or just a day to recharge, we believe in balance.
  • Depending on your location, you will be entitled to local benefits like meal vouchers (ticket restaurant), transport allowances, or extended parental leave.
  • Career Growth – We’re growing, and so can you! You’ll find lots of chances to learn, develop, and explore new paths—whether within your team or through cross-functional projects.
  • A Truly Global Team – Work with talented people from all over the world in a diverse and inclusive environment.
  • Flexibility That Works for You – Remote work and flexible hours aren’t just buzzwords here. While the extent of flexibility depends on your role and team, we value results over rigid schedules.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program managementproject managementPMOAgileScrumwaterfallworkflow configurationdashboard creationcapacity planningKPI establishment
Soft Skills
stakeholder managementcommunicationinfluencecuriosityproblem-solvingteamworkprioritizationrisk managementfacilitationstrategic alignment
Certifications
PMPDASSMDASM