DocPlanner

Growth & Operations Lead

DocPlanner

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Job Level

Senior

About the role

  • Understand your users deeply: Talk to patients (including unhappy ones) and therapists to uncover blockers, pain points, and opportunities to improve the experience.
  • Drive product and operational decisions: Use Pareto/MVP thinking to prioritize what to build, test, or skip, turning messy inputs into clear actions.
  • Launch and scale the market: Onboard and manage the first cohort of therapists, setting up processes to ensure smooth operations and high-quality patient care.
  • Design and scale GTM processes, creating repeatable playbooks, and growing operations from a handful of users or hires to hundreds.
  • Adapt and improve continuously: Use feedback from users and local teams to optimize operations, product features, and the patient-therapist matching system.
  • Thrive in ambiguity: Navigate challenges, course-correct when needed, and learn fast in a dynamic early-stage environment.

Requirements

  • Proven ability to own outcomes end-to-end in a small team or early-stage environment, thriving where things aren’t yet defined.
  • Experience launching a product, market, or operation from zero to first real users —you’ve been there, done that, and learned fast.
  • Strong user empathy: you regularly talk to customers, therapists, or end-users, and make decisions based on real insights.
  • Comfortable making decisions with incomplete information and confidently owning the results.
  • Demonstrated success in designing and scaling go-to-market processes.
  • Excellent stakeholder management and communication skills: you can align multiple teams, influence decisions, and keep everyone informed in fast-moving environments.
  • Analytical mindset: you can gather data, interpret insights, and translate them into clear actions.
  • Hands-on problem solver.
  • English and Portuguese fluent.
Benefits
  • Healthcare insurance – so you can focus on what matters.
  • Wellness that works for you – from gym memberships to mental health support, we’ve got you covered.
  • Time off that counts – whether it’s a vacation, your birthday, or just a day to recharge, we believe in balance.
  • Local benefits like meal vouchers (ticket restaurant), transport allowances, or extended parental leave,
  • Career Growth – We’re growing, and so can you! You’ll find lots of chances to learn, develop, and explore new paths.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product launchgo-to-market processesdata analysisuser researchoperational managementprocess optimizationMVP thinkingstakeholder managementproblem solving
Soft Skills
user empathycommunicationdecision makingadaptabilityanalytical mindsetinfluenceteam alignmentfast learningownership