Customer Success Coordinator
DocGo
Bilingual Customer Success Coordinator III
DocGo
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $16 - $20 per hour
Job Level
Mid-LevelSenior
About the role
- Conduct outreach calls to schedule patients for healthcare appointments
- Answer inbound calls to assist patients with pre and post-visit support needs
- Document interactions effectively in a CRM or EMR
- Participate in department meetings
- Verify insurance and collect co-pays
- Check patients in and out and complete any needed (non-clinical) documentation
- Effectively communicate with patients through various platforms
- Provide on-demand support for patients, providers, and in-field Mobile Health Clinicians
- Coordinate with the field team and clinical team providing care
- Coordinate support with patient medical records, letters, forms, and patient follow-up
- Ensure professional communication with patients, coworkers, managers, and field staff
- Maintain positive QA and KPI reviews
- Stay current with the changing needs of the department
- Perform additional assignments as required
Requirements
- Fluent in both English and Spanish
- High school diploma or general education degree (GED)
- Experience working in a call center or phone-based sales/support team
- Basic knowledge of using standard applications (Outlook, Excel, Word, etc)
- Outstanding organizational and multitasking abilities
- Active listener with excellent communication skills
- Sound judgment and critical thinking
- Comfortable working in a fast-paced environment and able to pivot work focus as priorities shift
- Must be available to accept work through the end of 2025 (open availability)
- Stable high-speed internet and a quiet, professional, in-home work area
- Required to use company-provided computer configured for screen, keystroke, and audio recording
- Managers may request cameras turned on during team meetings
- Preferred: Experience in healthcare, sales, patient scheduling, medical billing, or customer service
- Preferred: Prior experience using CRM platforms, AthenaHealth EMR, Five9 phone systems
Benefits
- DocGo Academy clinical skill training
- Employee Equity Incentive Plan (ownership stake for qualified employees)
- Company-provided computer and necessary technology resources
- Remote work arrangement
- Flexible scheduling: Full-Time and Part-Time hours available
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CRMEMRmedical billingpatient schedulingcall center experiencephone-based supportmultitaskingcritical thinkingorganizational skillscommunication skills
Soft skills
active listeningsound judgmentprofessional communicationadaptabilityteam coordinationcustomer servicetime managementproblem-solvinginterpersonal skillspositive attitude
Certifications
high school diplomaGED
