Scaled Customer Success Manager
Dropbox DocSend
Customer Success Coordinator
DocGo
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $19 per hour
Job Level
Mid-LevelSenior
About the role
- Conduct outreach calls to schedule patient s for healthcare appointments
- Answer inbound calls to assist patients with pre and post-visit support needs
- Maintains proper unit documentation in HPP CAD (Dara)
- Dispatches units effectively, when appropriate
- Communicates with field crews as needed
- Document interactions effectively in a CRM or EMR
- Participate in department meetings
- Verify insurance and collect co - pays
- Check patients in and out and complete any needed (non-clinical) documentation
- Effectively communicate with patients through various platforms
- Provide on-demand support for patients, providers, and in-field Mobile Health Clinicians
- Coordinate with the field team and clinical team providing care
- Coordinate support with patient medical records, letters, forms, and patient follow-up
- Ensure professional communication with patients, coworkers , managers, and field staff
- Maintain positive QA and KPI reviews
- Stay current with the changing needs of the department
- Additional assignments may be required as necessary
Requirements
- High school diploma or general education degree (GED)
- Experience working in a call center or phone-based sales/support team
- Basic knowledge of using standard applications (Outlook, Excel, Word, etc )
- Fluency of the English language
- Outstanding organizational and multitasking abilities
- Active listener with excellent communication skills
- Sound judgment and critical thinking
- Comfortable working in a fast-paced environment and able to pivot work focus as priorities shift, based on the needs of the business
- (Nice to Have) Experience in healthcare, sales, patient scheduling, medical billing, or customer service
- (Nice to Have) Bilingual
- (Nice to Have) Prior experience using CRM platforms, AthenaHealth EMR, Five9 phone systems
