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People Operations

• Own Workday & HR Technology Operations: Serve as the product owner for Workday (HCM, Absence, Talent, Advanced Compensation) and supporting systems, driving system optimization, enhancements, and day-to-day operations.
• Lead HRIS Team & Service Delivery: Manage and develop the HRIS team and People support function, ensuring high-quality, timely resolution of system and employee inquiries through a centralized service model.
• System Configuration & Optimization: Oversee system configuration, business process design, and enhancements to ensure alignment with organizational needs, compliance requirements, and best practices.
• Integration & Technical Management: Lead the design, implementation, and maintenance of integrations between Workday and other platforms, partnering closely with IT to ensure data accuracy and system reliability.
• Data Integrity & Governance: Ensure accuracy and integrity of People data through audits, controls, and governance frameworks; partner cross-functionally to maintain compliant and reliable data practices.
• End-User Support & Training: Provide advanced technical support to People teams and business leaders, while developing training materials, documentation, and self-service resources to enhance system adoption.
• System Upgrades & Continuous Improvement: Manage system releases, updates, and enhancements in partnership with vendors, ensuring minimal disruption and continuous improvement of capabilities.
• Stakeholder Partnership & Communication: Collaborate with People, Finance, IT, and Operations leaders to gather requirements, prioritize initiatives, and communicate system updates and impacts.
• Team Leadership & Development: Lead hiring, coaching, and performance management of direct reports, fostering a high-performing, solutions-oriented team.

Senior Manager, People Technology – Workday

Operations

• Provide direct leadership for a large team of clinical and non-clinical staff members (20-25)
• Provide daily oversight and mentorship of PCS/CIED Team Coordinator
• Ensure allocation/scheduling of staff to provide adequate coverage for each clinic
• Participate in management huddles, quality improvement meetings, and cross-functional initiatives
• Review and approve timecards and time off for each team member
• Ensure quality audit feedback is provided to each team member
• Lead end-to-end incident review processes
• Conduct regular meetings with the team to discuss progress, workflow, problems, concerns, and updates
• Establish a cadence of individual interactions and team-building activities
• Set clear expectations, goals, and objectives for team members
• Review key performance indicators (KPIs) and productivity benchmarks

Senior Manager, People Technology – Workday

Cardiac Device Associate – Operations Manager