DocGo

Customer Success Manager

• Coordinate the Work and Activities of Patient Support Staff
• Register and schedule patients in Athena
• Prebilling – Verify and upload supporting documents to the patient chart
• Schedule appointments using the DARA requester
• Lead daily activities of the Patient Support team.
• Provide on-demand support for large interactions with patient facing entities
• Coordinate with the field team and clinical team providing care
• Coordinate support with patient medical records, letters, forms, and patient follow-up
• Monitor and review the work of assigned Patient Support staff as it pertains to all DocGo On-Demand Programs
• Provide training for staff in work procedures, workflows, and implement training changes based on updates.
• Ensure CRM processes are performed by Patient Support staff, such as moving the patients into the correct stage.
• Work with management to develop and implement goals, objectives, assignments, policies, procedures, and work standards for the division
• Facilitate staff training in technology and work processes (for your team)
• Track, respond to and follow-up on all leads (patient interest), patient referrals, and partner referrals.
• Provide excellent customer service to patients looking to schedule medical appointments or address follow-up needs.
• Maintain a professional demeanor in the office with DocGo office staff and while on the phone with customer and DocGo field staff.
• Stay current with the regulations, policies, and procedures as it pertains to DocGo On-Demand and train your team on updates.

Customer Success Coordinator

• Conduct outreach calls to schedule patients for healthcare appointments
• Answer inbound calls to assist patients with pre and post-visit support needs
• Document interactions effectively in a CRM or EMR
• Participate in department meetings
• Verify insurance and collect co-pays
• Check patients in and out and complete any needed (non-clinical) documentation
• Effectively communicate with patients through various platforms
• Provide on-demand support for patients, providers, and in-field Mobile Health Clinicians
• Coordinate with the field team and clinical team providing care
• Coordinate support with patient medical records, letters, forms, and patient follow-up
• Ensure professional communication with patients, coworkers, managers, and field staff
• Maintain positive QA and KPI reviews
• Stay current with the changing needs of the department
• Perform additional assignments as required

Bilingual Customer Success Coordinator III

Billing Specialist

• Submitting medical billing claims, appealing denied claims, and posting reimbursement payment from payers.
• Submitting medical claims to insurance companies such as Medicare, Medicaid, and Commercial insurance carriers.
• Experience with insurance credentialing and timely submission of professional medical claims.
• Obtaining referrals and pre-authorizations as required by insurance carriers.
• Checking eligibility and benefits verification for healthcare services.
• Calling insurance companies regarding any discrepancy in payments if necessary.
• Identifying and billing secondary or tertiary insurances.
• Ensuring the patient’s medical information is accurate and up to date.
• Following and adhering to all regulations and guidelines set by state programs, and HMO/PPO.
• Following up on missed payments and resolving financial discrepancies.
• Helping patients develop payment plans related to outstanding balances.
• Working with personal information and maintaining patient confidentiality.
• Handling and answering all patient or insurance telephone inquiries.
• Utilization of multiple EMR systems for demographic needs.
• Posting and reconciling payments to patient ledgers.
• Reviewing accounts for possible assignment to collections and making recommendations to the billing team leader.
• Preparing information for the collection agency.
• Performing miscellaneous job-related duties as assigned.

Billing Associate

• Conduct outreach calls to schedule patient s for healthcare appointments
• Answer inbound calls to assist patients with pre and post-visit support needs
• Maintains proper unit documentation in HPP CAD (Dara)
• Dispatches units effectively, when appropriate
• Communicates with field crews as needed
• Document interactions effectively in a CRM or EMR
• Participate in department meetings
• Verify insurance and collect co - pays
• Check patients in and out and complete any needed (non-clinical) documentation
• Effectively communicate with patients through various platforms
• Provide on-demand support for patients, providers, and in-field Mobile Health Clinicians
• Coordinate with the field team and clinical team providing care
• Coordinate support with patient medical records, letters, forms, and patient follow-up
• Ensure professional communication with patients, coworkers , managers, and field staff
• Maintain positive QA and KPI reviews
• Stay current with the changing needs of the department
• Additional assignments may be required as necessary