DocGo

Bilingual

• Perform omnichannel outreach including but not limited to voice, email, SMS, and social patient engagement to market and schedule patients for healthcare appointments
• Properly escalate emergency patient communication as needed based on predetermined workflows
• Handle inbound partner priority escalations
• Answer inbound calls to assist patients with pre- and post-visit support needs
• Document interactions effectively in a CRM or EMR
• Participate in department meetings
• Verify insurance and properly schedule visits
• Effectively communicate with patients through various platforms
• Provide on-demand support for patients, providers, and in-field Mobile Health Clinicians
• Coordinate with the field teams and clinical teams providing care
• Coordinate support with patient medical records, letters, forms, and patient follow-up
• Ensure professional communication with patients, coworkers, managers, and field staff
• Maintain positive QA and KPI reviews – minimum 85%
• Maintain a compliant minimum ready time of 80% each week
• Maintain a 15% booking rate each week, or minimum of 15 bookings per shift, whichever is greater
• Stay current with the changing needs of the department
• Additional assignments and cross-functional tasks will be required as necessary

Bilingual Patient Engagement Coordinator