DocGo

Artificial Intelligence

• Support forecasting and staffing models by updating inputs, maintaining files, and validating trends
• Build and maintain dashboards and recurring reports for WFM and staffing metrics
• Help automate manual workflows across WFM (reporting, trackers, alerts, data pulls)
• Support recruiting and training planning by optimizing the hiring funnel, onboarding throughput, and ramp performance
• Assist with intraday and weekly workforce performance monitoring (volume vs staffing, SLA risk, schedule gaps)
• Document processes and create repeatable reporting/automation playbooks
• Interprets data, analyzes results, and provides insights to support data-driven decision-making for ad hoc and on-going reports
• Stay up-to-date with industry technologies and frameworks to identify trends to maintain best and cutting edge practices in AI
• Participate in special projects and initiatives as needed

Workforce AI Optimization Analyst

Consultant

• Lead the design, refinement, and scaling of virtual care management programs (PCM, CCM, TCM, RPM)
• Establish and standardize best practices, workflows, and operating procedures
• Ensure programs align with regulatory requirements, payer guidelines, and industry standards
• Identify opportunities for innovation and continuous improvement across all VCM services
• Define key performance indicators (KPIs) and success metrics for all VCM programs
• Develop frameworks for measuring clinical outcomes, patient engagement, and operational efficiency
• Analyze program data to drive performance improvements and inform strategic decisions
• Partner with leadership to report on program effectiveness and ROI
• Serve as the internal expert on virtual care management programs, including billing, compliance, and operational best practices
• Provide guidance on program expansion, payer strategies, and service offerings
• Train and mentor VCM management and frontline staff on program protocols and best practices
• Support onboarding and ongoing education initiatives

Clinical Program Consultant – Virtual Care Management

Manager

• Lead workforce strategy, including long-term capacity planning, forecasting, and staffing models across clinical teams.
• Develop and refine forecasting methodologies using historical data, business trends, and predictive analytics.
• Design and optimize scheduling frameworks to ensure appropriate coverage, access, and utilization.
• Partner with executive leadership to align workforce strategy with company growth, product expansion, and client needs.
• Define, track, and improve key KPIs such as utilization, productivity, and cost efficiency.
• Drive adoption of modern workforce optimization tooling and automation to improve efficiency, scalability, and planning accuracy.
• Collaborate cross-functionally with Clinical Operations, Licensing & Credentialing, Operations, HR, Recruiting, and Product/Technology teams.
• Support hiring and onboarding strategies by aligning workforce plans with recruiting pipelines and ramp timelines.
• Build and mentor a high-performing workforce optimization team, establishing best practices and operational rigor.
• Lead strategic initiatives and special projects to support business growth and operational excellence.

Senior Manager, Workforce Optimization

Customer Success Manager

• Receive, review, prioritize, and dispatch incoming calls using the company’s proprietary CAD system
• Accurately track and document all calls and interactions in the CRM system, with close attention to dispatch workflows and protocols
• Serve as the central coordinator for mobile health clinician schedules and patient visits, maintaining clear and consistent communication with patients, prospects, support teams, and clinicians
• Receive, prioritize, and dispatch patient visits through the proprietary DARA platform
• Coordinate appointments, including cancellations, no-shows, reschedules, and follow-up activities
• Deliver exceptional service to medical staff, patients, the public, and internal team members
• Collect and verify necessary patient information from patient support and outreach call center agents to ensure visit readiness
• Maintain a professional, calm, and courteous demeanor both in person and during all phone interactions
• Dispatch field units to scheduled visits to ensure timely, high-quality patient care within established service standards
• Proactively manage delays by providing regular updates to affected patients and offering immediate rescheduling options when cancellations occur
• Handle visit cancellations by notifying field staff, offering available openings to prioritized patients based on routing and urgency, minimizing visit loss, and securing the next available appointment
• Communicate priority dispatch needs and complete thorough task handoffs prior to the end of each shift
• Provide courteous, helpful, and professional customer service to patients, coworkers, supervisors, and the general public at all times
• Demonstrate flexibility to support a 24/7 healthcare operation, including variable work schedules as business needs require
• Provide support to internal staff with scheduling adjustments and dispatch-related issues
• Perform additional duties and special projects as assigned.

Customer Success Coordinator

• Lead end-to-end execution of quality and safety initiatives, including planning, stakeholder alignment, timelines, and reporting.
• Develop and maintain program plans for clinical audits, quality metrics, incident reporting, and risk mitigation efforts.
• Track progress, risks, and outcomes to ensure initiatives are delivered on time and with measurable impact.
• Prepare monthly quality reports, dashboards, and partner-facing reporting deliverables.
• Generate clinician scorecards, chart review summaries, and tracking lists for clinicians under review.
• Support internal and external quality meetings by preparing materials, summaries, and performance reporting.
• Identify, pull, and categorize charts for routine, priority, and focused chart reviews using established rubrics.
• Track and support chart review workflows for new and existing clinicians.
• Maintain accurate quality and clinician tracking documentation across systems (including JIRA or similar tools).
• Support onboarding workflows by ensuring clinician records, quality tracking, and supervision details are up to date.
• Assist with implementation calls and provide support related to clinical quality and NP supervision requirements.
• Support the development and implementation of tools to streamline quality reporting, chart review operations, and supervision tracking.
• Identify opportunities to automate manual processes and improve reporting efficiency.
• Work closely with clinical leadership and partner-facing teams to meet ongoing reporting needs and respond to ad-hoc requests.

Workforce AI Optimization Analyst

Clinical Program Consultant – Virtual Care Management

Senior Manager, Workforce Optimization

Customer Success Coordinator

Manager, Quality and Safety