DocGo

Customer Success Manager

• Conduct outreach calls to schedule patients for healthcare appointments
• Answer inbound calls to assist patients with pre and post-visit support needs
• Document interactions effectively in a CRM or EMR
• Participate in department meetings
• Verify insurance and collect co-pays
• Check patients in and out and complete any needed (non-clinical) documentation
• Effectively communicate with patients through various platforms
• Provide on-demand support for patients, providers, and in-field Mobile Health Clinicians
• Coordinate with the field team and clinical team providing care
• Coordinate support with patient medical records, letters, forms, and patient follow-up
• Ensure professional communication with patients, coworkers, managers, and field staff
• Maintain positive QA and KPI reviews
• Stay current with the changing needs of the department
• Perform additional assignments as required

Bilingual Customer Success Coordinator III

Billing Specialist

• Submitting medical billing claims, appealing denied claims, and posting reimbursement payment from payers.
• Submitting medical claims to insurance companies such as Medicare, Medicaid, and Commercial insurance carriers.
• Experience with insurance credentialing and timely submission of professional medical claims.
• Obtaining referrals and pre-authorizations as required by insurance carriers.
• Checking eligibility and benefits verification for healthcare services.
• Calling insurance companies regarding any discrepancy in payments if necessary.
• Identifying and billing secondary or tertiary insurances.
• Ensuring the patient’s medical information is accurate and up to date.
• Following and adhering to all regulations and guidelines set by state programs, and HMO/PPO.
• Following up on missed payments and resolving financial discrepancies.
• Helping patients develop payment plans related to outstanding balances.
• Working with personal information and maintaining patient confidentiality.
• Handling and answering all patient or insurance telephone inquiries.
• Utilization of multiple EMR systems for demographic needs.
• Posting and reconciling payments to patient ledgers.
• Reviewing accounts for possible assignment to collections and making recommendations to the billing team leader.
• Preparing information for the collection agency.
• Performing miscellaneous job-related duties as assigned.

Billing Associate

• Conduct outreach calls to schedule patient s for healthcare appointments
• Answer inbound calls to assist patients with pre and post-visit support needs
• Maintains proper unit documentation in HPP CAD (Dara)
• Dispatches units effectively, when appropriate
• Communicates with field crews as needed
• Document interactions effectively in a CRM or EMR
• Participate in department meetings
• Verify insurance and collect co - pays
• Check patients in and out and complete any needed (non-clinical) documentation
• Effectively communicate with patients through various platforms
• Provide on-demand support for patients, providers, and in-field Mobile Health Clinicians
• Coordinate with the field team and clinical team providing care
• Coordinate support with patient medical records, letters, forms, and patient follow-up
• Ensure professional communication with patients, coworkers , managers, and field staff
• Maintain positive QA and KPI reviews
• Stay current with the changing needs of the department
• Additional assignments may be required as necessary