Senior Technical Program Manager – Office to the CTO
Keeper Security, Inc.
AWSCloudCyber Security
Care Center Representative
Modivcare
full-time
Posted on:
Location: Alabama, Florida, Idaho, Iowa, Kansas, Kentucky, Louisiana, Montana • 🇺🇸 United States
Visit company websiteSalary
💰 $15 per hour
Job Level
Mid-LevelSenior
About the role
- Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly. Provide compassionate customer support using scripted and non-scripted responses. Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations. Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy. Communicate with empathy, respect, and patience to ensure a positive experience for our members. Verify and update customer information in the system to ensure records are accurate. Troubleshoot alarm systems and report issues to ensure timely maintenance. Proactively inquire about and recommend preventative healthcare services to members. Manage access to highly sensitive materials and maintain strict confidentiality. Talk and type simultaneously while navigating multiple screens and systems efficiently. Successfully complete new hire training and pass all required compliance testing. Perform other duties as assigned.
Requirements
- High School Diploma or GED required 0–1 year of customer service experience, preferably in a contact center or healthcare settings Proficient typing skills (35 WPM) Familiarity with customer service software and CRM systems (preferred) Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint Ability to toggle between multiple screens and systems efficiently Ability to remain calm and empathetic in high-pressure situations Exceptional customer service and interpersonal skills Strong oral and written communication abilities Willingness to work weekends, overtime, and flexible hours as needed Minimum internet speeds of 25Mbps download and 5Mbps upload required
