Docebo

Director, Mid-Market Account Management

Docebo

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Lead

About the role

  • Develop and execute a go-to-market strategy for the mid-market segment focused on expansion and retention.
  • Lead, coach, and develop a team of 2-3 frontline sales managers, ensuring they drive accountability, performance, and professional growth within their teams.
  • Hire, onboard, and retain top-performing sales leaders and account managers.
  • Partner cross-functionally with Marketing, Customer Success, and Revenue Operations to ensure alignment on pipeline creation, forecasting, and territory coverage.
  • Oversee accurate forecasting and pipeline management through consistent inspection and coaching.
  • Collaborate with senior leadership to refine segmentation, coverage models, and compensation plans that support growth and scalability.
  • Monitor team and individual performance metrics to identify trends, gaps, and opportunities for improvement.
  • Serve as an escalation point for key deals, customer challenges, or process bottlenecks.
  • Foster a high-performance culture centered on accountability, collaboration, and continuous improvement.
  • Represent the mid-market organization in cross-functional leadership meetings, providing insight into performance, opportunities, and strategic initiatives.

Requirements

  • 10+ years of technology sales experience, preferably in SaaS or software.
  • 3–5 years of experience managing frontline sales leaders (managing managers).
  • Proven success leading mid-market or commercial sales teams with ACVs in the $30K–$150K range.
  • Strong understanding of modern sales methodologies (MEDDPICC preferred) and pipeline management best practices.
  • Demonstrated success in building, scaling, and leading high-performing sales organizations.
  • Excellent oral and written communication skills, including executive-level presentation.
  • Data-driven mindset with a track record of driving process discipline and forecast accuracy.
  • Bachelor’s degree or equivalent experience.
  • Ability and willingness to travel nationally as needed (up to 40%).
Benefits
  • Generous Vacation Policy, plus extra floating holidays to use for religious or cultural events that matter to you
  • Employee Share Purchase Plan
  • Career progression/internal mobility opportunities
  • Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)
  • WeWork partnership and “Work from Anywhere” program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technology salesSaaSsoftwaresales methodologiesMEDDPICCpipeline managementforecast accuracydata-driven mindsetperformance metricsaccountability
Soft skills
leadershipcoachingcommunicationcollaborationprofessional growthperformance managementproblem-solvingstrategic thinkingteam developmenthigh-performance culture
Certifications
Bachelor’s degree
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