DMC Homedepot

Technician

• Serve as subject matter expert for rental large equipment maintenance, inspections, and repairs
• Ensure all assigned LE fleet is rental ready for customers
• Provide LE technical expertise to store associates and customers
• Complete routine inspections, maintenance, and repairs of rental fleet

Certified Heavy Equipment Mechanic, Lead Rental Technician

• Perform preventative maintenance, inspections, diagnostics, and minor repairs on large rental equipment
• Ensuring fleet is rental-ready, safe and clean for stores and customers
• Respond to customer service calls and resolve equipment concerns in the field
• Follow all safety, transportation, towing, PPE, Hazmat, and driver log requirements

Mobile Service Technician

• Diagnose, inspect and repair gas/diesel engines, hydraulics, electrical, fuel, and brake systems
• Complete safety campaigns, and PDI new and existing equipment
• Assess down tools, order parts, complete repairs, and update leadership on critical timelines
• Maintain GPS and track asset moves between locations and job sites
• Maintain accurate drivers log, inspections, and provincial transportation compliance
• Train and support rental associates and mobile service technicians on Large Equipment procedures and routine maintenance standards
• Act as the escalation contact and deliver job-site support within 24 hours

Lead Rental Technician

Lead Rental Technician – 1-Year Contract

• Responsible for maintaining a fleet of rental equipment at store and company shop locations, and customer job sites.
• Ensure fleet inventory accuracy and GPS system is operational, with 3 points of security on all towable equipment.
• Complete major repairs for LE fleet in assigned store locations.
• Diagnose, maintain, and repair all components of the equipment/trailer, including gas and diesel engines, hydraulics, electrical systems, fuel systems, and brake systems.
• Troubleshoot, diagnose, and order parts within 48 hours of a tool being placed on the Down List.
• Notify Regional Rental Manager (RRM) of any delays.
• Lead Rental Technicians are responsible for fostering a culture of customer service & support and should GET involved with TRC associates to provide the solutions our rental customers need to successfully complete their projects.
• Obtains parts needed for repairs while maintaining timely and accurate parts inventory.
• Assists with equipment deployment, deliveries and auctions as required.
• Maintain vehicle compliance in accordance with company, provincial regulations and Ministry of Transportation guidelines and maintain & certify accurate Electronic Logging Device (ELD - Samsara), Hours of Service (HOS) driver logs/vehicle inspections and vehicle documentation.
• Deploys new equipment to store locations, including performing pre-delivery inspections (PDI), delivering to the store.
• Maintains accurate fleet inventory and transfer equipment between locations.
• Communicate clearly, both verbal and written, partnering with store TRC associates, teammates, and customers.
• Coordinate with RRM to provide training and support to Store TRCs on LE standards operating procedures (SOP) and best practices.
• Respond to customer service calls by responding to emails with relevant status updates, coordinating with customer on facilitating repair, and arriving on-site within 24 hours.

• Responsible for maintaining a fleet of rental equipment at store and company shop locations, and customer job sites.
• Ensure fleet inventory accuracy and GPS system is operational, with 3 points of security on all towable equipment.
• Complete major repairs for LE fleet in assigned store locations.
• Diagnose, maintain, and repair all components of the equipment/trailer, including gas and diesel engines, hydraulics, electrical systems, fuel systems, and brake systems.
• Troubleshoot, diagnose, and order parts within 48 hours of a tool being placed on the Down List.
• Notify Regional Rental Manager (RRM) of any delays.
• Lead Rental Technicians are responsible for fostering a culture of customer service & support and should GET involved with TRC associates to provide the solutions our rental customers need to successfully complete their projects.
• Obtain parts needed for repairs and while maintaining timely and accurate parts inventory.
• Assist with equipment deployment, deliveries and auctions as required.
• Maintain vehicle compliance in accordance with company, provincial regulations and Ministry of Transportation guidelines and maintain & certify accurate Electronic Logging Device (ELD - Samsara), Hours of Service (HOS) driver logs/vehicle inspections and vehicle documentation.
• Deploy new equipment to store locations, including performing pre-delivery inspections (PDI), delivering to the store.
• Maintain accurate fleet inventory and transfer equipment between locations.
• Communicate clearly, both verbal and written, partnering with store TRC associates, teammates, and customers.
• Coordinate with RRM to provide training and support to Store TRCs on LE standards operating procedures (SOP) and best practices.
• Respond to customer service calls by responding to emails with relevant status updates, coordinating with customer on facilitating repair, and arriving on-site within 24 hours.
• Check in with RRM at beginning and end of day.
• Utilize equipment reporting to formulate efficient service strategies with Mobile Service Technicians (MSTs) to ensure timely completion of all open RSN tickets, repairs, store/lift Inspections, PMs, and Safety Campaigns/Bulletins and communicate prioritization to RRM.
• Utilize company technology platform to document all work performed on equipment, including labor and parts.
• Lay out workflow process prioritizing key action items to improve efficiency.
• Communicate any LE rental status updates to store TRC associates and ensure work orders are completed in D365 including documentation for all parts and repairs.
• Work in accordance with all safety protocols by following all Home Depot policies, such as: Home Depots standards of Performance, safe driving practices, using proper lifting techniques, and utilizing all necessary and prescribed personal protective equipment (PPE).

Lead Rental Technician – 6 Month Contract

Customer Success Manager

• Provide consultative customer service that consistently meets or exceeds company standards of excellence and customer expectations
• Greet and support customers via varying communication platforms
• Engage conversations with probing questions to quickly assess needs
• Collaborate with internal and external partners, leveraging all necessary tools, to resolve customer inquiries.

Bilingual Customer Engagement Specialist

• Act as a field-based technical expert responsible for complex equipment repairs
• Manage customer inquiries and complaints with a commitment to exceeding service expectations
• Perform specialized field operations, including driving delivery trucks and managing the safe loading and transport of towable equipment
• Ensure LE rental readiness and provide technical expertise to customers and store associates
• Diagnose, maintain, and repair all components of the heavy-duty equipment
• Fostering a culture of customer service & support and interacting with TRC associates
• Maintain vehicle compliance in accordance with company and provincial regulations

Lead Rental Technician – Multi-Site

• Act as a subject matter expert for the maintenance, repair, and operational integrity of compact construction equipment
• Ensure high-quality fleet readiness and technical reliability
• Diagnose and repair engine, hydraulic, and electrical systems
• Interpret complex technical manuals to perform accurate repairs
• Address client inquiries and complaints with a focus on exceeding customer expectations
• Oversee the safe transport of equipment, including proper load securement and tie-down procedures
• Maintain Tool Rental Centre (TRC) Large Equipment (LE) parking lot standards
• Communicate clearly, both verbal and written, partnering with store TRC associates and customers.
• Respond to customer service calls by facilitating repair, and arriving on-site within 24 hours
• Maintain vehicle compliance in accordance with company and provincial regulations
• Follow all safety protocols by following all Home Depot policies, such as safe driving practices and proper lifting techniques.

• Act as a subject matter expert for large equipment operation, preventative maintenance, and minor repairs
• Provide high-quality customer service
• Assist with equipment logistics (deliveries/pick-ups)
• Maintain accurate documentation (work orders and electronic logs)
• Perform general maintenance and minor repairs of assigned rental fleet
• Ensure fleet inventory accuracy and GPS system is operational
• Respond to customer service calls and coordinate repairs
• Uphold The Home Depot’s core values and maintain professionalism during interactions

Certified Heavy Equipment Mechanic, Lead Rental Technician

Mobile Service Technician

Lead Rental Technician

Lead Rental Technician – 1-Year Contract

Lead Rental Technician

Lead Rental Technician – 6 Month Contract

Bilingual Customer Engagement Specialist

Lead Rental Technician – Multi-Site

Mobile Service Technician

Mobile Service Technician – 4 Month Contract, Multi-Site