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Bilingual Customer Engagement Specialist

DMC Homedepot

Bilingual Customer Engagement Specialist providing consultative support at Home Depot via various platforms. Transitioning between English and French communications in a remote capacity.

Posted 7/1/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$18 - CA$20 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong consultative customer service skills, effectively engaging with customers in both English and French to assess needs and resolve inquiries. Proficient in leveraging communication platforms and collaboration tools to enhance customer interactions.

Highest-signal resume keywords
Bilingual CommunicationCustomer Service ExcellenceProbing Questioning TechniquesCollaboration SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer ServiceBilingual CommunicationProbing QuestionsSAP KnowledgeMicrosoft Office
Soft Skills
EngagementAdaptabilityProblem-Solving
Tools & Technologies
Communication Platforms
Industry Keywords
Customer ExpectationsConsultative ServiceFast-Paced Environment

About the role

Key responsibilities & impact
  • Provide consultative customer service that consistently meets or exceeds company standards of excellence and customer expectations
  • Greet and support customers via varying communication platforms
  • Engage conversations with probing questions to quickly assess needs
  • Collaborate with internal and external partners, leveraging all necessary tools, to resolve customer inquiries.

Requirements

What you’ll need
  • High school diploma or equivalent
  • Full verbal and written fluency in both English and French is mandatory
  • Ability to seamlessly transition between English and French communications in a fast-paced virtual environment
  • Microsoft Office and SAP knowledge is an asset.

Benefits

Comp & perks
  • Health insurance
  • Flexible work arrangements