Bilingual Customer Engagement Specialist

DMC Homedepot

Bilingual Customer Engagement Specialist providing consultative support at Home Depot via various platforms. Transitioning between English and French communications in a remote capacity.

Posted 7/1/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$18 - CA$20 per hourWebsite

About the role

Key responsibilities & impact

Provide consultative customer service that consistently meets or exceeds company standards of excellence and customer expectations
Greet and support customers via varying communication platforms
Engage conversations with probing questions to quickly assess needs
Collaborate with internal and external partners, leveraging all necessary tools, to resolve customer inquiries.

Requirements

What you’ll need

High school diploma or equivalent
Full verbal and written fluency in both English and French is mandatory
Ability to seamlessly transition between English and French communications in a fast-paced virtual environment
Microsoft Office and SAP knowledge is an asset.

Benefits

Comp & perks

Health insurance
Flexible work arrangements

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customer ServiceBilingual CommunicationProbing QuestionsSAP KnowledgeMicrosoft Office

Soft Skills

EngagementAdaptabilityProblem-Solving