dLocal

Operations

• Participate in the development, implementation, and support of FinOps automation of all the reconciliation processes of the company.
• Propose new ideas to improve current processes of FinOps team.
• Be active in proposing ideas to create new processes, as well as improving the existing ones.
• Identify and report issues within the automate platform for reconciliation.
• Follow up corrective actions to resolve differences and deficiencies reported.
• Work closely with FinOps team and other teams of the company.

FinOps Analyst

Account Manager

• Manage and grow a portfolio of strategic client accounts across global markets.
• Build strong, long-term relationships with clients by understanding their needs and delivering tailored solutions.
• Identify opportunities to upsell and cross-sell additional products and services to existing clients.
• Collaborate with internal teams to ensure the successful delivery of our solutions.
• Serve as a regional expert, providing insights to support the broader sales and account management strategy.
• Represent the company at industry events, conferences, and through professional networking.
• Contribute to the development and implementation of growth-oriented operational strategies.

Senior Account Manager – EMEA

People Operations

• Monthly Payroll Management: Consolidate payroll inputs from multiple sources (BambooHR, Monday, Insurance, etc.). Submit data to external providers, audit final reports, and coordinate with Treasury for funding and salary payments.
• Advanced Employee Service: Own the resolution of employee queries through the Jira ticketing system, Slack, and email. Act as the subject matter expert for inquiries regarding payroll discrepancies, ax logic, and labor rights, ensuring a high-quality and empathetic service experience.
• Financial Reporting & Liaison: Prepare consolidated reports for Accounting and FP&A, tracking variances and ensuring 100% accuracy in payroll impact.
• Global Labor Relations: Review and update labor documentation, including localized contract clauses, country-specific requirements, etc.
• Compliance & Audit: Manage social security and tax payments. Maintain the Standard Operating Procedures (SOPs) for all countries to ensure process continuity and audit readiness.
• Country-Specific Operational Ownership: Manage the end-to-end execution of regional operational nuances, including statutory reporting to local authorities, the adaptation of contracts to meet localized labor statutes (e.g., probation limits and collective bargaining), and the oversight of regional fiscal adjustments such as tax regime shifts or statutory contributions.
• Employee Lifecycle & Offboarding: Partner with PBPs on disciplinary actions and PIPs. Manage the end-to-end offboarding process, including exit agreements and coordination with legal counsel for claims or lawsuits.

People Operations Specialist

Director

• Lead and legally represent the US regulated entity through licensing, launch and early-scale operations, acting as the designated Managing Director with full accountability for regulatory compliance, operational execution, and local performance.
• This role combines executive ownership with hands-on execution: setting strategy, building the operating model from the ground up, and ensuring the entity meets all supervisory expectations across multiple US licences.
• You will serve as the primary accountable executive before regulators, the local Board, and Group leadership, while building a lean, high-performing team and embedding scalable, automation-driven processes from day one.

Managing Director

IT Support

• Own and execute the IT audit plan (SOX and non-SOX) covering IT general controls, IT application controls, cybersecurity, cloud, data, and key business-critical systems (including SAP).
• Lead end-to-end IT audits over:
• Cloud environments (primarily AWS) and related security / governance.
• Information security (identity and access management, vulnerability management, monitoring, incident response).
• Infrastructure and operations (backups, jobs, capacity, resilience).
• Systems development and change management (including Git-based workflows and CI/CD practices).
• Key business applications and integrations supporting financial, payments and core operations, including SAP.
• Drive the SOX ITGC and ITAC program in coordination with the broader Internal Audit and other teams, including design and operating effectiveness testing and evaluation of deficiencies.
• Use advanced data and AI-enabled tools to enhance audit coverage (e.g., automated sampling and testing, continuous monitoring, anomaly detection), and assess how AI and automation are designed, implemented and controlled within IT and business processes.
• Identify, assess and prioritize technology risks using a structured, risk-based methodology.
• Produce clear, well-structured audit reports and presentations for senior management and the Audit Committee, highlighting key risks, root causes and pragmatic, risk-based remediation actions.
• Monitor and challenge remediation of IT control deficiencies, ensuring that agreed action plans are realistic, timely and sustainable.
• Act as a key counterpart for External Auditors on IT/SOX topics (scoping, walkthroughs, test results, issues and remediation status).
• Build strong, trust-based relationships with senior stakeholders across the company, positioning Internal Audit as an independent yet collaborative partner.
• Lead and develop a high-performing IT audit team: set expectations, coach and mentor, provide feedback, and promote a culture of learning, collaboration and innovation.
• Contribute to the continuous improvement of our IT audit methodology, including the use of automation, data analytics and AI, and alignment with leading practices and frameworks.

IT Internal Audit Manager

Compliance

• Operationalize Governance: Policies only have value if people know they exist and can realistically follow them. Your job is to align documented policy with day-to-day practice. That means renegotiating existing policies and standards to make them practical, risk-calibrated, and enforceable. You will run the stakeholder process across security, engineering, and the business to land on controls that reduce risk without grinding operations to a halt. Once agreed, you own the rollout and track whether adoption is real.
• Drive Security Awareness & Champions: Redefine how security expectations are communicated across the organization. No generic broadcasts. You will build targeted, high-ROI interventions using modern tools (including AI-assisted delivery) that actually change behavior. Alongside this, you will build and run a Security Champions program: recruiting motivated individuals embedded in engineering and business teams who act as the first line of security awareness and a feedback loop back to the security team.
• Own TPRM & Payment Processor Risk: Take direct ownership of our global Third-Party Risk Management program, including the Payment Processor Assessment Framework. You will implement tiered, context-based reviews, eliminate unnecessary overhead, and clearly communicate residual risk positions to business stakeholders in language they can act on.
• Run the Risk Register & Shift Left: Identify risks, quantify them in business terms, assign owners, and track remediation to closure. You will be in regular contact with business and engineering stakeholders to ensure risks are understood and actioned. When a risk needs to be formally accepted or escalated, you draft the paperwork and ensure the business owner (the first line of defense) actually signs it.
• Lead Your Team & Execute Hands-On: Lead and mentor a sub-team across governance, awareness, and TPRM. You set a high delivery standard and own your team's output. When audit season hits or the workload requires it, you roll up your sleeves alongside your team to execute manual framework mapping across PCI DSS, SOX, and DORA.

GRC Leader – Governance, Awareness, TPRM

Product Manager

• Define and drive the product vision, strategy, and roadmap for the OTC platform, aligning with company goals, treasury needs, and merchant expectations.
• Own the end-to-end OTC experience: from FX quote requests and rate management, to deal execution, fund movement, and post-trade reporting.
• Partner with Treasury to incorporate operational inputs into product design, ensuring the platform supports efficient liquidity management and FX execution workflows.
• Collaborate with Compliance to ensure OTC flows meet local and cross-border regulatory requirements, including KYC/AML controls, transaction reporting, and documentation standards.
• Work with Finance to deliver accurate, automated reconciliation and reporting capabilities that support auditability and operational oversight.
• Engage with merchant-facing teams to understand pain points and deliver a clear, self-service OTC experience—including dashboards, deal history, and rate transparency.
• Define and monitor key performance metrics (e.g., quote-to-deal conversion, execution time, FX spread, error rates), driving continuous platform improvement.
• Lead the development of APIs and tooling that allow merchants and internal teams to interact with the OTC platform programmatically and at scale.
• Stay current on FX market practices, regulatory developments, and emerging payment infrastructure in the markets where dLocal operates.

Senior Product Manager – OTC

Backend Engineer

• Lead the design and delivery of reliable Java microservices for finance core and finance core reconciliation, ensuring accuracy, performance, and scalability.
• Define and enforce engineering standards, acting as the technical bar-raiser for the group.
• Audit, maintain, and improve existing repositories
• Drive automation to reduce manual reviews and errors (e.g., rules engines, validations, alerts, auto-reconciliation flows) and continuously optimize workflows.
• Mentor teammates via code/design reviews and knowledge-sharing, elevating domain and engineering maturity across the team

Java Technical Referent

Full-stack Engineer

• Collaborate with technology leaders and the product team to understand department goals and requirements, translating them into technical solutions.
• Design, develop, and maintain high-quality Java applications and systems aligned with business objectives.
• Lead the technical architecture and design of Java-based projects, ensuring scalability, performance, and maintainability.
• Create scalable architecture systems for Java-based applications, considering future growth and evolving business needs.
• Optimize application performance by identifying and addressing areas for improvement, such as code optimization, database query optimization, and resource utilization.
• Troubleshoot design flaws and system bottlenecks to enhance application stability and performance.
• Perform validation tests to ensure the flexibility and scalability of the Java environment, making necessary adjustments as needed.
• Conduct comprehensive system performance tests to identify bottlenecks, assess system capacity, and fine-tune application performance.
• Generate and present detailed systems reports, including performance metrics, bottlenecks, and recommendations for improvements.
• Conduct code reviews and provide constructive feedback to maintain high standards of software development, ensuring code quality, readability, and adherence to best practices.

Software Engineer – Technical Referent

Security Engineer

• You will interface daily across Cyber Detection & Response, Cloud & Platform Security, AppSec, IAM, Offensive Security, and the Security Automation & AI team.
• On the engineering side, you will work regularly with Cloud Platforms, SRE, DevOps, Network, and CI/CD teams.
• You will be the person who connects posture signals to response workflows, translates every security requirement into engineering backlogs and builds the infrastructure that makes the rest of the security organization measurably faster.

Senior Security Engineer, Defensive Infrastructure

QA Engineer

• Own, maintain, and evolve our test automation framework (Java, RestAssured, JUnit/TestNG) to support backend services and APIs at scale.
• Define and continuously improve the multi-layer testing strategy (unit, component/contract, integration, E2E), coverage, and risk-based prioritization.
• Partner with cross-functional squads to embed quality by design, enabling fast feedback and reliable deployments.
• Set, document, and enforce standards for test design, reliability, flakiness control, performance, and maintainability.
• Review test designs and automation code (PRs/code reviews); ensure clean architecture and reusable patterns.
• Mentor and coach QA and software engineers on testing best practices; lead workshops and pair sessions.
• Lead the approach for non-functional testing (performance and security), coordinating with SRE/Sec stakeholders.
• Improve CI/CD pipelines for test efficiency (parallelization, selective test runs, test data mgmt., quality gates).
• Identify and deliver automation opportunities (e.g., contract testing, mocks/service virtualization, reusable test data, observability hooks) to remove manual checks and reduce errors.
• Track and communicate quality metrics (stability, performance signals) and use telemetry to spot gaps proactively.

QA Automation – Technical Referent

• Regulatory Diplomacy & BACEN Liaison: Act as the strategic lead for the Central Bank of Brazil (BACEN). You will be the primary point of contact and respondent for the regulator, ensuring dLocal remains the gold standard for regulated fintechs in the region.
• Audit & Review Leadership: Lead annual audits and ad-hoc reviews conducted by BACEN. You will coordinate efforts across cybersecurity and IT to ensure all regulatory requirements are met with precision.
• SOC 2 Mastery: Take ownership of the implementation and maintenance of the SOC 2 standard. You will ensure our controls are not just compliant on paper, but effectively protecting our environment.
• Pragmatic GRC (Real Security, Not Paper): Move beyond "just for compliance" to add genuine security value. You will audit and adjust our technology and processes to fit the Brazilian market, training local teams when necessary to ensure operational resilience.
• Technical Translation & Execution: Interpret dense requirements from regulators, financial authorities, and third parties, translating them into plain English and actionable tasks. You will bridge the gap between technical security and business owners.
• Hands-on Regional & Global Compliance Support: Provide versatile support for international regulations (e.g., SOX, DORA) and global standards (PCI DSS, ISO) alongside local Brazilian mandates.
• Roll Up Your Sleeves: While exhaustive experience in every framework is not required, a "roll up your sleeves" attitude is necessary to assist the team in advancing these initiatives based on workload.
• Anticipatory Market Intelligence: Stay ahead of the curve by regularly interacting with stakeholders to monitor new BACEN circulars and regulations, allowing the company to adapt before changes impact velocity.

Cyber Assurance Partner – Regulatory, GRC

• Own the vision, strategy, and P&L for Pix, driving the product’s economic performance and profitability.
• Navigate the Central Bank of Brazil’s regulatory landscape (including CADOC reporting) to ensure dLocal operates as a best-in-class participant.
• Act as a key technical and business advisor for our global merchants, clearly explaining complex concepts in a foreign language when required.
• Lead the discovery and delivery of bespoke Pix solutions tailored to the needs of high-value B2B partners.
• Actively research and implement AI-driven optimizations using tools like Claude to automate operations and scale product delivery.
• Partner closely with Engineering on event-driven systems, data pipelines, and high-availability architecture.

Senior Product Manager – Pix Squad

Crypto

• Spearhead Strategic Execution: Act as the focal point of accountability for Network Tokens within Operations, driving alignment with the VP of Payins Operations and cross‑functional leads.
• Orchestrate the Global Roadmap: Direct the global Network Token footprint and roadmap (markets, processors, brands, flows), ensuring statuses are crystal clear and rollouts are aggressively prioritized.
• Drive Enablement & Integration: Lead tech enablement, coordinating seamlessly with Product, Integrations, regional operations, and external partners.
• Optimize Performance & Resolve Incidents: incident management and performance tuning for Network Tokens. You will support investigating errors, analyzing NT vs. PAN conversion rates, and engineering routing/enablement strategies.
• Champion External Alignment: Engage directly with card schemes and token providers to assess issuer/acquirer readiness, decode technical requirements, and inject these insights into our coverage and prioritization strategy.
• Reporting: Architect concise, actionable weekly and monthly reports for senior management. Standardize program documentation (coverage matrices, roadmaps, planning notes) to ensure it remains accurate, streamlined, and highly consumable for all stakeholders.

Network Tokenization Manager

Manager

• Own the end-to-end strategic relationship with high-impact partners and processors, including onboarding, contract lifecycle management, operational migrations, and roadmap alignment.
• Lead complex, multi-party root-cause investigations and drive cross-functional remediation plans to resolve business, operational, and technical issues.
• Act as the senior liaison across Business Assurance, Product, Engineering, Compliance, and external partners to align operational standards with market and regulatory requirements.
• Drive long-term partner performance planning, ensuring alignment with business goals, go-to-market strategies, and global expansion initiatives.
• Negotiate high-value commercial agreements, including pricing, SLAs, liability frameworks, and feature-enablement contracts across global markets.
• Own card-scheme and APM fines & mandates governance, ensuring compliance, submitting evidence where needed, and managing all mitigation efforts internally and with partners.
• Lead enablement of new tenders, payment flows, and capabilities, ensuring seamless commercial, technical, and operational rollout across regions.
• Oversee senior-level hypercare and escalation management for high-value merchants during integrations, go-lives, and critical incidents.
• Partner with Customer Success, Sales, and Account Management teams to embed scalable operational frameworks that reduce friction and elevate merchant experience.
• Serve as the operational escalation point for complex incidents, ensuring timely stakeholder communication and structured resolution.
• Own partner-level performance strategy, including approval rate optimization, cost reduction initiatives, intelligent routing, and SLA adherence.
• Analyze partner data, rejection trends, and root-cause indicators to design initiatives that improve performance and reduce operational overhead.
• Track and benchmark the global payments ecosystem—identifying emerging capabilities, new tenders, and competitive differentiators to strengthen operational strategy.
• Lead the Partner Health Matrix program end-to-end, including health reviews, executive reporting, risk assessments, and remediation planning.
• Present insights, KPIs, and program outcomes to senior leadership, ensuring transparency on performance, risk, and strategic opportunities.
• Drive continuous improvement initiatives across operations, partner management, and merchant enablement to enhance global scalability and reduce complexity.
• Champion operational excellence and consistency across regions, time zones, and cross-functional teams.