dLocal

Technical Customer Success

• Managing all technical aspects of the relationship with our customers.
• Assisting customers when experiencing any operating or procedural difficulty with the use of our products.
• Updates tickets with appropriate journal entries of activities, and closes tickets with resolution entered upon completion of the job.
• Escalates more complex and/or high-priority problems when needed to appropriate support personnel for resolution or escalation path.
• Verifies that suggested solutions effectively resolve the customers’ problems through verbal or email follow-up.

Customer Success Engineer

Financial Planning and Analysis

• Reconciliation of the Company’s transactions - processed vs collected vs settled.
• General accounting and financial reporting duties, including preparation of monthly management accounts, VAT, and other financial reporting, liaising with the Group Finance team to assist in the consolidations of the Group financial statements, and external and internal auditors.
• General accounting and financial reporting duties for other Group entities based in Malta and the region.
• Preparation and submission of regulatory reporting to the MFSA and Central Bank of Malta.
• Analyzing current procedures and if necessary, improving them or creating others, implementing and maintaining them.
• Providing support and maintaining relationships with customers, existing or new banking providers, and key partners.
• Performing other ad-hoc duties as required.

Finance Manager

Operations

• Collaborate with senior leadership to define and implement operational strategies aligned with company goals.
• Analyze current processes and systems to identify inefficiencies and drive improvements for scalability and efficiency.
• Develop and track key performance indicators (KPIs) to monitor and improve team and organizational performance.
• Manage relations and negotiations with partners and local acquirers.
• Lead cross-functional projects, ensuring alignment, clear communication, and timely delivery of results.
• Champion change initiatives by effectively communicating their value, addressing resistance, and ensuring successful adoption.
• Conduct competitive and market analysis to inform operational decisions and identify growth as a liaison between departments to ensure cohesive and coordinated execution of company initiatives.
• Identify potential risks in operations and develop mitigation strategies to minimize impact.
• Stay on top of local regulatory/licensing requirements and how it impacts our business.
• Evaluate and recommend tools or systems that enhance operational efficiency and support strategic goals.
• Work closely with the rest of the company to make their life easier, by providing the information they may need, such as transaction information, feedback from our local providers, and analysis of the current issues that may be affecting our clients and our local processes.
• Maintain personal networks, participate in professional organizations, and attend conferences and industry events. Help our Sales and Ops team as a regional expert.

Strategic Operations Manager

Director

• Develop and execute a comprehensive public affairs strategy for the APAC region, aligned with dLocal’s global objectives and local market needs.
• Build and manage relationships with government agencies, regulators, policymakers, and industry associations to advocate for dLocal’s interests and enable business growth.
• Monitor and analyze legislative, regulatory, and policy developments across APAC markets, providing timely insights and recommendations to senior leadership.
• Lead dLocal’s response to public policy challenges and opportunities, including drafting position papers, preparing testimony, and representing the company in public forums.
• Collaborate cross-functionally with Legal, Compliance, Communications, and Business Development to ensure alignment on public affairs initiatives and messaging.
• Manage crisis communications and issues management related to public policy or regulatory matters in the region.
• Represent dLocal at industry events, conferences, and stakeholder meetings to strengthen our market reputation and influence.
• Oversee the development of advocacy campaigns and coalition-building efforts to support business objectives.
• Ensure compliance with all relevant laws, regulations, and ethical standards in public affairs activities.
• Lead, mentor, and develop a high-performing public affairs function across key LATAM markets by supporting Country managers to act on your behalf.
• Coordinate media and comms products to support public affairs narratives across the region.

Director of Public Affairs, APAC

People Operations

• Monthly Payroll Management: Consolidate payroll inputs from multiple sources (BambooHR, Monday, Insurance, etc.). Submit data to external providers, audit final reports, and coordinate with Treasury for funding and salary payments.
• Advanced Employee Service: Own the resolution of employee queries through the Jira ticketing system, Slack, and email. Act as the subject matter expert for inquiries regarding payroll discrepancies, ax logic, and labor rights, ensuring a high-quality and empathetic service experience.
• Financial Reporting & Liaison: Prepare consolidated reports for Accounting and FP&A, tracking variances and ensuring 100% accuracy in payroll impact.
• Global Labor Relations: Review and update labor documentation, including localized contract clauses, country-specific requirements, etc.
• Compliance & Audit: Manage social security and tax payments. Maintain the Standard Operating Procedures (SOPs) for all countries to ensure process continuity and audit readiness.
• Country-Specific Operational Ownership: Manage the end-to-end execution of regional operational nuances, including statutory reporting to local authorities, the adaptation of contracts to meet localized labor statutes (e.g., probation limits and collective bargaining), and the oversight of regional fiscal adjustments such as tax regime shifts or statutory contributions.
• Employee Lifecycle & Offboarding: Partner with PBPs on disciplinary actions and PIPs. Manage the end-to-end offboarding process, including exit agreements and coordination with legal counsel for claims or lawsuits.

People Operations Specialist

Recruitment

• Leading the global TA strategy and operations across tech and business roles, ensuring regional consistency and alignment with business priorities.
• Building, coaching, and scaling a high-performing global TA team with clear goals, defined roles, and performance rituals.
• Establishing standards, SLAs, and governance from intake to offer, prioritizing quality over volume and improving predictability and time-to-offer.
• Partnering with Heads/VPs on workforce planning, profile calibration, and evidence-based hiring decisions.
• Driving process simplification and standardization (intake, interviews, scorecards, approvals) to remove bottlenecks and rework at global scale.
• Defining and driving the TA automation and AI roadmap (ATS/CRM, AI-assisted screening, programmatic outreach, scheduling, talent pools, reporting) to reduce manual work and bias and increase pipeline accuracy.
• Implementing a Quality-of-Hire and quality-of-process framework (criteria, scorecards, KPIs like stage conversion, time-to-offer, QoH, early turnover) and running continuous improvement cycles.
• Strengthening employer branding with Comms/Marketing and leadership to ensure consistent candidate experiences across regions and functions.

Senior Talent Acquisition Manager

Events

• Identifying fraud patterns through continuous data analysis & review of previous fraud incidents.
• Developing efficient rules that balance reducing fraud and maintaining the conversion rate.
• Collaborating with the data science team to improve and create new features and machine learning model rules while setting the appropriate thresholds for transactional scoring systems.
• Analyzing new databases to enhance the quality and relevance of available data.
• Being responsible for the KPIs of key clients and major industries, considering their unique needs and requests. You'll also meet with their fraud teams to deliver the best solutions.
• Lead and participate in cross-team projects to improve scalability, develop automations, and enhance AI capabilities in the fraud industry.

Fraud Prevention Analyst II

Data Analyst

• Support analytical activities for AML/CFT and sanctions monitoring, including heuristic analyses, customer behavior insights, and evaluation of rule-based controls.
• Assist in designing and running A/B tests and other experiments to measure the effectiveness of monitoring strategies.
• Perform ad-hoc analyses, deep dives, and data investigations to answer business questions and support strategic initiatives.
• Work closely with engineering, data, and compliance teams to refine AML rules, improve data availability, and support regulatory and internal reporting needs.
• Create and maintain dashboards, reports and KPIs, ensuring information is reliable, up-to-date, and easy to understand for key business stakeholders.
• Perform ongoing monitoring of AML/CFT metrics, investigate anomalies, and assist in identifying emerging patterns or areas of improvement.
• (Nice to have) Contribute to ML-based analyses or model development, supporting senior team members working on advanced detection methodologies.

Data Analyst – Compliance

Compliance

• Analyze alerts generated by the AML transactional monitoring system.
• Manage transaction monitoring processes for AML-related issues.
• Address AML and Sanctions matters pertaining to Transaction Monitoring and Name Screening controls.
• Propose enhancements to monitoring scenarios and thresholds, adopting a risk-based approach aligned with alert analysis and industry best practices.
• Monitor other controls and limits in adherence to the Group’s Risk Appetite Framework.
• Provide support to and cultivate relationships with customers, existing or new banking providers, and key partners.
• Conduct periodic reviews as an integral part of the Company’s internal control function.
• Execute additional AML & Sanctions ad-hoc duties as required.

Compliance Analyst – Transaction Monitoring, Payments

• As our Finance Operations Manager, you will oversee a high‑performing team responsible for the integrity of the company’s transactional flow, while collaborating across departments to proactively resolve issues related to merchants & FX.
• You will play a key role in transforming Finance Operations into a more efficient, standardized and automated function, designing and executing a roadmap that leverages data, technology and best practices to drive operational excellence, scalability and global control.
• Leading and transforming a Finance Operations team, setting clear goals, KPIs and development plans to build a high‑performing, data‑driven culture.
• Designing and executing a transformation roadmap to simplify, standardize and automate reconciliations and other core Finance Operations processes.
• Identifying opportunities to automate and digitalize manual tasks (e.g. reconciliations, monitoring, reporting), working closely with Product, Tech and Finance to implement sustainable solutions.
• Following up on corrective and preventive actions to resolve differences and deficiencies, ensuring timely closure and structural fixes.
• Working closely with other departments (Finance, Treasury, Commercial, Product, Accounting) to prevent and resolve issues, align priorities and improve processes.
• Promoting continuous improvement through metrics, dashboards and regular reviews.

Regional FinOps Manager

Accounts Receivable

• Lead the Billing & Accounts Receivable (B&AR) function, managing all activities end-to-end to ensure accurate, timely billing and collections in full compliance with financial policies and procedures.
• Have a customer both internal and relations, bearing in mind this is key for dLocal long-term business sustainability.
• Optimize the B&AR process through continuous improvement, automation and change management.
• Manage, own and resolve the escalations of disputes, collaborating with other departments to resolve accounting, treasury and taxes discrepancies and issues.
• Lead, coach, develop, identify key capabilities and train the internal and external Analysts we have in the team.

Billing & Accounts Receivable Lead

Engineer

• Own and continuously evolve our cloud WAF stack deﬁning and tuning rules, policies, and traﬃc ﬂows to protect public APIs and frontends at scale, while proactively reducing noise and false positives.
• Build and maintain end‑to‑end HTTP/HTTPS observability, including structured logging, dashboards, alerting, and synthetic checks, so that performance issues, misconﬁgurations, and attacks are detected and triaged early.
• Drive WAF and networking infrastructure as code (IaC), fully integrated into CI/CD pipelines, ensuring changes are repeatable, auditable, tested, and secure, and helping to reduce conﬁguration drift across environments.
• Design and operate VPCs and core network services (routing, DNS, VPNs, and third‑party connectivity), making sure they are resilient, scalable, and aligned with our global network and security architecture.
• Automate key deployment and conﬁguration workﬂows (e.g., onboarding and decommissioning sites, rule and policy lifecycle, failover between WAF providers), minimizing manual work, human error, and operational risk.
• Lead and actively participate in incident response for network and WAF‑related security, performance, and availability events, including triggering WAF DRP procedures, executing controlled failovers, and driving post‑mortems and follow‑up remediation.
• Partner closely with Information Security and Compliance to ensure the network and WAF architecture meets regulatory and industry standards (e.g., PCI, SOX), providing audit‑ready evidence and continuously strengthening controls.
• Keep technical documentation current and actionable for architectures, traﬃc ﬂows, runbooks, and conﬁguration standards, enabling other engineering teams to move fast while maintaining a strong security and reliability posture.

Senior Network Edge Engineer

Business Development Rep

• Sell dLocal's payment solutions to e-commerce cross-border merchants and PSPs generating new business.
• Structure, implement, and manage growth-related operational strategies and processes.
• Identify opportunities to secure new business by establishing relationships with clients and prospects
• Build and develop long-term strategic partnerships with Global merchants.
• Close new business deals by coordinating requirements, developing and negotiating contracts
• Identify new sales opportunities within existing accounts to broaden the scope of services offered to existing clients.
• Maintain personal networks, participate in and attend professional conferences and industry events, and develop other means of generating interest from potential clients
• Help our sales team as a regional expert

Senior Business Development Manager

• Assist the recruiting process for non-IT positions
• Develop and update job descriptions and job specifications
• Use multi-channel approach to recruit
• Screen candidates resumes and job applications
• Find new channels to reach the best talent in various locations
• Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule
• Help in implementing an Employer Branding strategy to attract high-quality applicants

Talent Acquisition Specialist – APAC

• Lead and consolidate our global Fraud Ops team, owning real-time fraud operations, alert handling, and the evolution of our fraud stack.
• Define and deliver the vision and roadmap for the next generation of our alert platform.
• Drive automation of alert handling (AI/ML, rules, workflows) to reduce manual review and focus analysts on edge cases and high-impact decisions.
• Measure and improve automation coverage, precision/recall, fraud losses, conversion, and operating cost.
• Structure Fraud Ops as the single intake and coordination point for operational fraud-related requests.
• Own core Fraud Ops KPIs and drive continuous improvement.
• Ensure robust incident management and link operational decisions to risk appetite and P&L impact.
• Design and implement the Fraud Ops organization model to ensure clear ownership and 24/7 coverage.
• Stabilize and rebuild the team: close key hiring gaps, develop team leads, and set clear expectations and KPIs for analysts and managers.
• Raise the bar on professionalism, accountability, and ownership through operating principles, performance management, and strong operational routines.