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Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Own the end-to-end strategic relationship with high-impact partners and processors, including onboarding, contract lifecycle management, operational migrations, and roadmap alignment.
- Lead complex, multi-party root-cause investigations and drive cross-functional remediation plans to resolve business, operational, and technical issues.
- Act as the senior liaison across Business Assurance, Product, Engineering, Compliance, and external partners to align operational standards with market and regulatory requirements.
- Drive long-term partner performance planning, ensuring alignment with business goals, go-to-market strategies, and global expansion initiatives.
- Negotiate high-value commercial agreements, including pricing, SLAs, liability frameworks, and feature-enablement contracts across global markets.
- Own card-scheme and APM fines & mandates governance, ensuring compliance, submitting evidence where needed, and managing all mitigation efforts internally and with partners.
- Lead enablement of new tenders, payment flows, and capabilities, ensuring seamless commercial, technical, and operational rollout across regions.
- Oversee senior-level hypercare and escalation management for high-value merchants during integrations, go-lives, and critical incidents.
- Partner with Customer Success, Sales, and Account Management teams to embed scalable operational frameworks that reduce friction and elevate merchant experience.
- Serve as the operational escalation point for complex incidents, ensuring timely stakeholder communication and structured resolution.
- Own partner-level performance strategy, including approval rate optimization, cost reduction initiatives, intelligent routing, and SLA adherence.
- Analyze partner data, rejection trends, and root-cause indicators to design initiatives that improve performance and reduce operational overhead.
- Track and benchmark the global payments ecosystem—identifying emerging capabilities, new tenders, and competitive differentiators to strengthen operational strategy.
- Lead the Partner Health Matrix program end-to-end, including health reviews, executive reporting, risk assessments, and remediation planning.
- Present insights, KPIs, and program outcomes to senior leadership, ensuring transparency on performance, risk, and strategic opportunities.
- Drive continuous improvement initiatives across operations, partner management, and merchant enablement to enhance global scalability and reduce complexity.
- Champion operational excellence and consistency across regions, time zones, and cross-functional teams.
Requirements
What you’ll need- 8–10+ years experience in payments/fintech operations, partner or processor management, issuing/acquiring operations, or APM ecosystems.
- Proven leadership managing complex global partner ecosystems, commercial negotiations, and high-impact escalations.
- Expert understanding of payment flows, APIs, webhooks, routing, credentials, disputes, settlement, and reconciliation.
- Strong commercial acumen with a track record of negotiating pricing, SLAs, and strategic agreements.
- Deep understanding of scheme rules, mandates, fines, compliance, and operational risk.
- Highly data-driven, with strong Excel/Sheets skills; SQL or BI tools preferred.
- Experience leading cross-functional programs, merchant go-lives, operational rollouts, and technical migrations under tight timelines.
- Bachelor's degree in Business, Engineering, Economics, Computer Science, or related field.
Benefits
Comp & perks- Flexibility: we have flexible schedules and we are driven by performance.
- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
- Flexibility in how you work: We focus on impact and productivity over fixed hours.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
payments operationspartner managementcommercial negotiationspayment flowsAPIswebhooksSQLExcelBI toolsoperational risk
Soft Skills
leadershipcross-functional collaborationcommunicationstrategic thinkingproblem-solvingdata-driven decision makingnegotiationperformance managementcontinuous improvementoperational excellence
Certifications
Bachelor's degree in BusinessBachelor's degree in EngineeringBachelor's degree in EconomicsBachelor's degree in Computer Science