People Operations Specialist

dLocal

People Operations Specialist managing payroll and benefits for a global team at dLocal. Ensuring compliance and smooth people operations in a dynamic fintech environment.

Posted 6/5/2026full-time🇨🇳 ChinaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

RPA

About the role

Key responsibilities & impact

Monthly Payroll Management: Consolidate payroll inputs from multiple sources (BambooHR, Monday, Insurance, etc.). Submit data to external providers, audit final reports, and coordinate with Treasury for funding and salary payments.
Advanced Employee Service: Own the resolution of employee queries through the Jira ticketing system, Slack, and email. Act as the subject matter expert for inquiries regarding payroll discrepancies, ax logic, and labor rights, ensuring a high-quality and empathetic service experience.
Financial Reporting & Liaison: Prepare consolidated reports for Accounting and FP&A, tracking variances and ensuring 100% accuracy in payroll impact.
Global Labor Relations: Review and update labor documentation, including localized contract clauses, country-specific requirements, etc.
Compliance & Audit: Manage social security and tax payments. Maintain the Standard Operating Procedures (SOPs) for all countries to ensure process continuity and audit readiness.
Country-Specific Operational Ownership: Manage the end-to-end execution of regional operational nuances, including statutory reporting to local authorities, the adaptation of contracts to meet localized labor statutes (e.g., probation limits and collective bargaining), and the oversight of regional fiscal adjustments such as tax regime shifts or statutory contributions.
Employee Lifecycle & Offboarding: Partner with PBPs on disciplinary actions and PIPs. Manage the end-to-end offboarding process, including exit agreements and coordination with legal counsel for claims or lawsuits.

Requirements

What you’ll need

5+ years of experience in Payroll, People Operations, HR Operations, or a related field — ideally in a multi-country or global environment
Strong understanding of payroll processes, tax compliance, labor laws, and statutory reporting
Demonstrated ability to reconcile payroll data, audit provider outputs, and resolve discrepancies
Strong analytical mindset with excellent attention to detail and accuracy
Experience supporting employee queries through systems such as Jira, Zendesk, Slack, or email
Ability to work with legal teams, labor counsel, or PBPs on disciplinary actions, PIPs, and offboarding processes
Solid organizational skills with the ability to manage multiple countries, providers, and deadlines
Strong written and verbal communication skills in English.
Nice-to-Have
Experience in high-growth international companies
Familiarity with APAC labor legislation
Knowledge of automation, AI tools, or workflow optimization (e.g., AI copilots, RPA, Zapier, or data automation tools) to streamline payroll and employee operations processes
Prior exposure to process improvement or operational excellence initiatives

Benefits

Comp & perks

Flexibility: we have flexible schedules and we are driven by performance.
Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
Flexibility in how you work: We focus on impact and productivity over fixed hours.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

payroll managementtax compliancelabor lawsstatutory reportingdata reconciliationfinancial reportingaudit managementprocess improvementoperational excellenceemployee offboarding

Soft Skills

analytical mindsetattention to detailorganizational skillscommunication skillsempathyproblem-solvingcollaborationadaptabilityconflict resolutioncustomer service