Customer Support

• Complete all the final checks on deals prior to payout/activation.
• Review and validate the contract/legal agreement and invoice to ensure all financials are correct and match.
• Review the system inputs for the deal being booked ensuring all financials have been correctly captured including rental schedule, subsidy amounts, commission amounts, margins, product codes, customer and partner data, end of lease actions.
• Ensure that Residual Values are booked into system in line with end of lease requirements.
• Complete the finance checklists and ensure all payout details are accurate.
• Achieve 8-10 contracts activations per day, achieving same day payout where possible within cut off times.
• Complete daily stats to ensure team overview of work in progress deals for pipeline management.
• Depending on experience activate/payout the deal within payout discretion with right first-time approach.
• Process a wide variety of tasks from daily customer queries, incoming phone handling to more complex tasks such as restructures, notations and handling our end of lease process within a set SLA.
• Assist internal stakeholders with complex queries regarding existing and potential future contracts, as well queries surrounding payments, customer data, contract amendments.
• Ad Hoc paper and daily administrative tasks.

Customer Service Desk Officer

Account Manager

• Proactively manage and grow relationships with major customers and partners through regular face-to-face meetings and ongoing engagement.
• Increase new business volume and DLL’s share of partner activity by implementing consistent call cycles, resolving challenges, and identifying opportunities for process improvements.
• Develop and execute tailored program strategies to meet or exceed sales targets for existing partners.
• Provide training and development support to partner sales teams to enhance finance penetration and attract high-quality customers.
• Actively monitor and follow up on sales leads within the pipeline, ensuring timely engagement with both existing partners and potential prospects.
• Serve as the initial point of contact for non-standard inquiries, including pricing adjustments, changes to terms and conditions, priority deal handling, and settlement exceptions.
• Collaborate with partners to identify and implement process improvements that streamline application handling, credit approvals, and settlement procedures.
• Work closely with DLL’s Sales Support teams to ensure seamless transaction processing and exceptional service delivery.

Account Manager – Agribusiness

Operations

• Accountable for ensuring all Lockbox/Cheque payments are managed as assigned
• Responsible for the coding and investigation of incoming Lockbox Payments
• Ensure that all payments received are applied to the proper contracts daily
• Ensure unidentified payments are applied to Unapplied Suspense
• Accountable for ensuring all EFT/Wire payments are managed as assigned
• Responsible for the coding and investigation of incoming ETF/Wire Payments
• Ensure that all payments received are applied to the proper contracts daily
• Ensure unidentified payments are applied to Unapplied Suspense
• Accountable for ensuring all Pre-authorized Payments (PAPP/ACH) are managed as assigned
• Ensure that all payments received are applied to the proper contracts daily
• Ensure returned payments are posted to contracts as they occur
• Responsible for ensuring that proper records are kept and that policies and procedures are followed
• Ensure that any cash adjustments; transfers, one-offs, contras, etc.; are properly authorized and information is accurate
• Manage internal requests for payment transfer, fee adjustment
• Develop and maintain a positive consultative relationship with internal customers as it relates to key system requirements and processes.
• Accountable for achieving daily, weekly and monthly KPI’s and SLA’s.
• Ongoing procedure review and update, including updating procedures, training manuals, and reports.
• Responsible for ensuring that proper records are kept, and that policies and procedures are followed, as well as, ensuring all internal controls are adhered too.
• As part of the Accounts Receivable team the Accounts Receivable administrator will also be called upon from time to complete other administration responsibilities to ensure an effective workload for the entire team.
• Special projects and other duties as assigned by management from time to time.
• Assist in the preparation of documents to be imaged for view by the Business.
• Back-up to others as deemed necessary and assigned by manager.
• Ensure accurate and timely updates of all necessary data in DLL’s back-end system.

A/R Administrator, Operations

Administration

• Monitor the portfolio ensuring that our insurance requirements are being met, contacting customers for proper documentation when necessary
• Placing customers on our forced placed insurance program when necessary
• Outbound follow-up on the phone and email to expired or missing liability insurance worklist
• Ensure liability insurance is obtained from end users on identified risk portfolios
• Escalate the issue of missing or expired liability to internal sales and vendors for assistance
• Issue letters and/or invoices as required on liability required contracts as escalation
• Communicate with agents, customers, various internal departments and dealers/vendor as required to resolve insurance coverage issues
• Verify proof of insurance, update customer database, and manage internal and external claims
• Respond to insurance inquiries and resolve insurance issues
• Relabeling files and file/folder organization for virtual storage
• Assist with procedure write-ups as a result of efficiency enhancement project participation
• Complete excel file data entry and formulas for mass scale asset detail spreadsheets
• Other duties (general office) as required
• Participate in department and cross-functional initiatives

Portfolio Services Administrator – Co-op

Sales

• Conduct proactive outbound phone calls to existing customers to introduce and offer current digital payment solutions
• Explain and promote the benefits of digital payment solutions, including efficiency, convenience, and improved customer experience
• Address customer inquiries, concerns, and objections in a professional and courteous manner
• Provide exceptional customer service while representing the company’s brand and values
• Maintain accurate and detailed records of customer interactions, outcomes, and transactions in internal systems
• Generate reports and insights by analyzing customer data, outreach results, and engagement trends
• Collaborate with sales support and cross-functional team members to identify opportunities and improve outreach strategies
• Support additional administrative and sales support tasks as required

Commercial Sales Support, General Student

Vice President

• Analyze market segment, identify target opportunities, contribute to country market and sales plan and align to country sales plan.
• Identify and act on, or actively pursue, sales and ensure follow up of opportunities consistent with the country sales plan Incremental contribution is made to NBV, profitability and lease conversion rate.
• Visit relations and prospects and bring DLL financing opportunities to their attention.
• Structure transactions and/or deals with direct customers involve relevant expertise (e.g. credit risk, fiscal, legal, etc.) and balance interests of all stakeholders involved.
• Manage the new business relationships throughout the relationship life cycle, conducting regular meetings with customers and counterparts within DLL.
• Signal product and services development improvement opportunities (MES, Service offerings, working capital, Pay Per Use (PPU)) based on customer needs.

Senior Vice President, Direct

Human Resources

• Je helpt onze HR Business Partners bij hun activiteiten, waarbij jouw bijdrage voornamelijk gericht is op projecten.
• Je ontwikkelt kennis over HR-processen zoals performance management, leiderschap en employee engagement.
• Je organiseert onboardingdagen en ondersteunt bij projecten over Diversity, Equity & Inclusion.
• Je krijgt tijd en ruimte om aan jouw eigen opdracht te werken.
• "Het gaat niet alleen om ervaring; we zoeken stagiaires met een open blik en een flexibele houding."

Meewerkstage HR Business Partner – Benelux Team

Data Engineer

• Analyse issues and provide clear information so that the relevant teams can resolve them, coordinating with subject matter experts as needed.
• Managing raised issues, ensuring they are prioritized correctly, and providing timely updates to stakeholders. This also includes managing stakeholder expectations.
• Strive for continuous Data Quality improvements in the Enterprise Data Warehouse.
• Identify and execute initiatives that enhance operational efficiency within the team.
• Ensure sound data management standards are practiced and implemented in the Enterprise Data Warehouse.
• Cooperate with IT scrum team to drive continuous improvements of the Enterprise Data Warehouse.
• Address data processing issues in the Enterprise Data Warehouse to the right stakeholders and strive for structural solutions.
• Execute on compliance needs of the Enterprise Data Warehouse regarding data privacy and retention and data management requirements.
• Take the lead in assigned data management initiatives.

Data Steward – Enterprise Data Warehouse

Analyst

• Translate EU Group KPI's into Process measurement points
• Advise and support system teams within the Area on applying clearly defined and uniform system measurement logs (time stamps)
• Form a (virtual) Community of Practice around data analysis and process mining with relevant stakeholders from the Market OPS functions and build governance around the use and adoption of the tools for this CoP.
• Ensure measurement can take place across the entire life cycle of a contract (from quote to application to contract until end-of-lease)
• Analysis of data in support of decision making on products and services in the context of further standardization and removing non-value add variances
• Cooperate with Business Change & Process Owners and Product Owners on continuous measurement processes and creating insight in process flows.
• Cooperate with Financial Product Management on creating insights into actual usage of specific products & service variances.
• Cooperate with Market OPS functions on creating insights in actual usage of process flows deviating from the designed flow, including root cause analysis.
• Cooperate with Market IT stacks not being part of the formal EU Group structure and support measurements and analysis across their specific Product, Service and Process chains.
• Connect and align with other user groups within DLL and Rabobank on specific analysis tooling (a.o. Celonis, PowerBI)
• As a member of the Data Analysis and Process Mining scrum team, deliver value based on quarterly goals.

Data and Process Mining Analyst

• Manage contracts with vendors and lessees, within the rules and regulations of DLL
• Generate and distribute daily activity reports for workflow
• Assist with creating and maintaining policies, procedures and training material
• Identifies and logs system defects
• Participate in the analysis of the clients’ intentions/needs in close cooperation with sales and translates clients’ needs into a correct and timely solution
• Actively communicate with BU’s, Operations Team Members, the Partner Pass-through Team and other Shared Services to improve performance and optimize co-operation
• Process inquiries according to SLA parameters
• Proactive follow-up
• Build and maintain relationships with vendors and/or lessees.
• Collaborate and coordinate with Customers (internal and external) to provide excellent customer service.
• Learn, perform and train activities as assigned to team
• Complete team projects as they are assigned
• Process all equipment, service and usage rebook types: Members update contract parameters and submit for approval to one up supervisor via the current operating system
• Maintain receivables and cash receipts related to any account maintenance transactions
• Identify and perform account reconciliations on an as needed basis and ensure they are executed timely and accurately
• File documents in digital archive, make internal notes in OLM as needed
• Receive and handle all inbound correspondence (mail, phone, e-mail)