Customer Service Desk Officer
DLL
full-time
Posted on:
Location Type: Hybrid
Location: Dublin • Ireland
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About the role
- Complete all the final checks on deals prior to payout/activation.
- Review and validate the contract/legal agreement and invoice to ensure all financials are correct and match.
- Review the system inputs for the deal being booked ensuring all financials have been correctly captured including rental schedule, subsidy amounts, commission amounts, margins, product codes, customer and partner data, end of lease actions.
- Ensure that Residual Values are booked into system in line with end of lease requirements.
- Complete the finance checklists and ensure all payout details are accurate.
- Achieve 8-10 contracts activations per day, achieving same day payout where possible within cut off times.
- Complete daily stats to ensure team overview of work in progress deals for pipeline management.
- Depending on experience activate/payout the deal within payout discretion with right first-time approach.
- Process a wide variety of tasks from daily customer queries, incoming phone handling to more complex tasks such as restructures, notations and handling our end of lease process within a set SLA.
- Assist internal stakeholders with complex queries regarding existing and potential future contracts, as well queries surrounding payments, customer data, contract amendments.
- Ad Hoc paper and daily administrative tasks.
Requirements
- Effective communication and stakeholder engagement skills, written and oral.
- Excellent time management with ability to multitask and arrange priorities under pressure.
- Strong decision-making ability/ability to work on your own initiative, especially in an escalation/urgent scenario.
- Ability to be flexible and adapt to changing needs of the business.
- Proven team work ethic with willingness to go extra mile to get the job done, especially during our peak season.
- Detail oriented with a right first-time approach.
- Professional manner in all interactions.
Benefits
- Two working days per year volunteering for a local charity.
- Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
- Flexible hours with possibility to work from home.
- Career development opportunities: online learning, member development programs.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
contract reviewfinancial validationdata entrypipeline managementpayout processingcustomer query handlingadministrative tasksresidual value bookinginvoice verificationSLA management
Soft skills
effective communicationstakeholder engagementtime managementmultitaskingdecision-makingflexibilityteamworkattention to detailprofessionalisminitiative