DLL

Rebooking Administrator

DLL

full-time

Posted on:

Location Type: Hybrid

Location: Wayne • Pennsylvania • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $51,618 - $77,427 per year

Job Level

JuniorMid-Level

About the role

  • Manage contracts with vendors and lessees, within the rules and regulations of DLL
  • Generate and distribute daily activity reports for workflow
  • Assist with creating and maintaining policies, procedures and training material
  • Identifies and logs system defects
  • Participate in the analysis of the clients’ intentions/needs in close cooperation with sales and translates clients’ needs into a correct and timely solution
  • Actively communicate with BU’s, Operations Team Members, the Partner Pass-through Team and other Shared Services to improve performance and optimize co-operation
  • Process inquiries according to SLA parameters
  • Proactive follow-up
  • Build and maintain relationships with vendors and/or lessees.
  • Collaborate and coordinate with Customers (internal and external) to provide excellent customer service.
  • Learn, perform and train activities as assigned to team
  • Complete team projects as they are assigned
  • Process all equipment, service and usage rebook types: Members update contract parameters and submit for approval to one up supervisor via the current operating system
  • Maintain receivables and cash receipts related to any account maintenance transactions
  • Identify and perform account reconciliations on an as needed basis and ensure they are executed timely and accurately
  • File documents in digital archive, make internal notes in OLM as needed
  • Receive and handle all inbound correspondence (mail, phone, e-mail)

Requirements

  • 2-4 years’ experience in leasing, customer service and account reconciliation
  • Proficiency in OLM and Microsoft Office applications
  • Good understanding of accounting (debits and credits).
  • Able to reconcile differences in AR, tax rates, due dates, contract set up/structure.
  • Good mathematical skills.
  • Ability to follow established/documented procedures and decision-making skills based on specific variables.
  • Candidates must have strong analytical, organization, reconciliation and communication skills.
  • Excellent verbal and written skills
  • Good “Customer Service” skills.
Benefits
  • Two working days per year volunteering for a local charity.
  • Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
  • Flexible hours with possibility to work from home
  • Career development opportunities: online learning, member development programs.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
account reconciliationleasingOLMMicrosoft Officemathematical skillscontract managementSLA parameterssystem defect identificationpolicy creationtraining material development
Soft skills
analytical skillsorganizational skillscommunication skillscustomer service skillsdecision-making skillsrelationship buildingcollaborationproactive follow-upteamworkproblem-solving