Customer Service Quality Executive – Multilingual, English & Telugu
Ditto
Customer Service Quality Executive, Multilingual, English & Tamil
Ditto
full-time
Posted on:
Origin: • 🇮🇳 India
Visit company websiteSalary
💰 ₹454,600 per year
Job Level
Mid-LevelSenior
About the role
- What's Ditto? At Ditto, our mission is to empower users with a deep understanding of insurance, enabling them to narrow down choices, sidestep common pitfalls, and ultimately make well-informed decisions.
- From delivering expert insurance advice to facilitating smooth policy purchases and providing dedicated claim support, Ditto ensures a seamless end-to-end insurance experience.
- We pioneered the industry-first "No-spam" policy, underscoring our commitment to user-centric solutions.
- Over the past three years, we've successfully assisted over 300,000 users with personalised insurance advice.
- Ditto is part of the Finshots family, a leading financial newsletter boasting a subscriber base of over 500,000 and we are backed by India’s largest stock-broker Zerodha
- What do we do at Ditto? We help people buy insurance.
- We explain health and life insurance in a language users understand
- We curate and offer personalized recommendations
- Roles and Responsibilities: Call monitoring and provide actionable insight to improve current processes
- Assist in developing, creating, and implementing quality processes
- Gather information to help improve advisor performance
- Provide feedback on the quality of advisor's recommendation
- Develop customer support quality standards
Requirements
- Experience of 0 - 3 years
- Strong communication skills
- Excellent customer service skills
- Strong sense of ownership and leadership quality
- Excellent listening and analytical skills
- Ability to communicate and collaborate effectively
