Customer Service Representative
Kyndryl
OTC Support Specialist
&Evolve
full-time
Posted on:
Location Type: Hybrid
Location: Hyderabad • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provision of an excellent Finance service is critical to the achievement of the Business Service Centre
- This role reports to the Contract & Credit Control Manager as part of the Contracts & Billing team
- Ensure accurate and timely resolution of internal and external administrative requests in line with SLAs, including:
- Document uploads (invoices / credit notes to client portals)
- Master Data Management Changes
- Quote processing (ensuring complete and compliant at set up)
- Audit requests (e.g. samples / copies of invoices and contracts)
- Provide Team Member support to cover absence and / or case backlog management
- Escalate risks, as appropriate, to the Team Leader or SME
- Adhere to the reporting cycle, including producing accurate and timely reports and analysis as required
- Adhere to Keyloop policies and internal controls
- Support continuous improvement within the C&BM team and BSC
- Manage relationships and collaborate effectively with internal stakeholders
Requirements
- Ability to manage and priorities workload
- Proficient in English language
- Must be reliable, show commitment and collaboration in day to day tasks
- Strong communication ability to share knowledge
- Able to remain calm under pressure and manage stressful situations whilst maintaining a professional image working within the office
- Flexible attitude and able to work as part of a team
- Proactive and positive approach, working under own initiative and prioritizing and balancing workload
- Always polite with integrity in all day to day dealings with Keyloop associates and customers
Benefits
- An inclusive environment to thrive
- Be rewarded for your efforts
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Master Data ManagementQuote processingAudit requestsDocument uploadsReportingAnalysis
Soft skills
Workload managementCollaborationCommunicationStress managementFlexibilityProactivityIntegrity