&Evolve

OTC Support Specialist

&Evolve

full-time

Posted on:

Location Type: Hybrid

Location: Hyderabad • 🇮🇳 India

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Job Level

Mid-LevelSenior

About the role

  • Provision of an excellent Finance service is critical to the achievement of the Business Service Centre
  • This role reports to the Contract & Credit Control Manager as part of the Contracts & Billing team
  • Ensure accurate and timely resolution of internal and external administrative requests in line with SLAs, including:
  • Document uploads (invoices / credit notes to client portals)
  • Master Data Management Changes
  • Quote processing (ensuring complete and compliant at set up)
  • Audit requests (e.g. samples / copies of invoices and contracts)
  • Provide Team Member support to cover absence and / or case backlog management
  • Escalate risks, as appropriate, to the Team Leader or SME
  • Adhere to the reporting cycle, including producing accurate and timely reports and analysis as required
  • Adhere to Keyloop policies and internal controls
  • Support continuous improvement within the C&BM team and BSC
  • Manage relationships and collaborate effectively with internal stakeholders

Requirements

  • Ability to manage and priorities workload
  • Proficient in English language
  • Must be reliable, show commitment and collaboration in day to day tasks
  • Strong communication ability to share knowledge
  • Able to remain calm under pressure and manage stressful situations whilst maintaining a professional image working within the office
  • Flexible attitude and able to work as part of a team
  • Proactive and positive approach, working under own initiative and prioritizing and balancing workload
  • Always polite with integrity in all day to day dealings with Keyloop associates and customers
Benefits
  • An inclusive environment to thrive
  • Be rewarded for your efforts

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Master Data ManagementQuote processingAudit requestsDocument uploadsReportingAnalysis
Soft skills
Workload managementCollaborationCommunicationStress managementFlexibilityProactivityIntegrity