Customer Service Quality Executive, Multilingual, English & Tamil
Ditto
Customer Service Quality Executive – Multilingual, English & Telugu
Ditto
full-time
Posted on:
Origin: • 🇮🇳 India
Visit company websiteSalary
💰 ₹454,600 per year
Job Level
Mid-LevelSenior
About the role
- At Ditto, our mission is to empower users with a deep understanding of insurance, enabling them to narrow down choices, sidestep common pitfalls, and ultimately make well-informed decisions.
- We help people buy insurance. We explain health and life insurance in a language users understand We curate and offer personalized recommendations
- Roles and Responsibilities:
- Call monitoring and provide actionable insight to improve current processes
- Assist in developing, creating, and implementing quality processes
- Gather information to help improve advisor performance
- Provide feedback on the quality of advisor's recommendation
- Develop customer support quality standards
Requirements
- Experience of 0 - 3 years
- Strong communication skills
- Excellent customer service skills
- Strong sense of ownership and leadership quality
- Excellent listening and analytical skills
- Ability to communicate and collaborate effectively
