Digital Realty

Customer Success Manager

• Own customer health for assigned global strategic accounts (engagement, satisfaction, stability, retention) across APAC.
• Lead executive business reviews, operational service reviews, and strategic planning discussions.
• Partner closely with APAC Facilities/Operations leadership to ensure safe, reliable delivery and act as an escalation leader/“air cover” for frontline teams.
• Oversee end-to-end service delivery including onboarding coordination, SLA performance validation, and service credit alignment.
• Proactively identify renewal signals and growth opportunities, while assessing and managing risks (operational, financial, adoption, renewal/churn) and drive mitigation plans.
• Coordinate customer escalations with clear communication, root-cause transparency, and timely resolution.
• Drive service improvement initiatives and coordinate customer audits end-to-end.
• Contribute to the Global Customer Success community through mentoring and cross-regional collaboration.

Senior Customer Success Manager, Global Accounts – APAC

Analyst

• Develop, maintain, and analyze cash flow models for data center assets, including lease and investment analyses.
• Prepare investment analyses and underwriting materials for properties across multiple markets.
• Support deal, capital, and construction project presentations for the Investment Committee.
• Manage and consolidate annual budgets, quarterly forecasts, long‑term projections, and variance analyses.
• Validate monthly financial reports and support portfolio‑level reporting, including occupancy and capital planning.
• Track and analyze leasing activity, leasing statistics, and portfolio performance trends.
• Monitor construction and redevelopment activity, budgets, and development progress.
• Research market conditions, including supply, demand, competition, and broader market trends.
• Create and maintain financial reports, databases, and ad hoc analyses driven by market or lease activity.
• Support ad hoc reporting and general Asset Management administrative needs.

Portfolio Analyst

Chief Technology Officer

• Helping manage comprehensive budgeting processes, including the creation, tracking, and reporting of actuals to maintain financial integrity and accuracy
• Engaging in procurement activities, including purchase order (PO) creation, process, and documentation retention and compliance
• Assisting and helping ensure efficient accounts payable (AP) and accounting processes, including assistance with accruals, receiving management, and timely vendor payment
• Capture, tracking, and liaison with project teams separately and in PMO areas and maintaining current financial status progress and updates
• Assisting and expanding CTO and sub-group level reporting to provide clear insights into operational performance, risks and opportunities
• Building and growing partnerships with the business leaders and driving alignment across operational processes
• Proven ability to manage ad hoc projects and deliver insightful reporting at leadership levels.

CTO, Business Operations Manager

• Leads the Regional / Sub Regional Customer Success teams aligned to the Global Operating Model to achieve Business Unit and corporate goals and objectives.
• Accountable for developing and maintaining Regional / Sub Regional Customer Success relationships with all internal cross functional teams to ensure scope and policies of the Customer Success function are clear and adhered to.
• Responsible for implementation of Global Customer Success defined responsibilities and processes including Customer Health, Customer Lifecycle, and Customer Onboarding within the Region / Sub Region.
• Accountable for attainment of appropriate key performance indicators to measure the success of the overall Customer Success function within the Region / Sub Region across in scope customers.
• Accountable for overall post sales customer health for in scope customers across Client Engagement – Meeting cadence, attendance, frequency.
• Service Management – SLA attainment including implementation and support risk.
• Financial Health – Aged debt and churn risk.
• Product utilization – Customer consumption and awareness gap.
• Support Regional / Sub Regional Customer Success Managers and teams with Attendance at customer facing service review & CBR/EBR meetings.
• Enhanced Red event customer communication during & post incident.
• Regional service-related customer escalations and complaints.
• Represent Regional / Sub Regional Customer Success on Global internal initiatives that impact the customer journey through change in system, process, and product.
• Accountable for identifying and driving opportunities for service improvement through accountable Global functional teams and process owners.
• Leads and oversees the in-scope Regional / Sub Regional Customer Success team including direct and indirect relationships ensuring all HR requirements are adhered to including providing mentoring, coaching, and the annual people management processes.
• Develop strategically plans for budget management including resource optimisation and workforce allocation.
• Represent the Customer Success team globally and across regional and sub-regional management meetings to ensure alignment to the global operating model, engaging with teams in other regions as required.
• Responsible for effectively navigating and fulfilling duties within our global matrix organisation, ensuring seamless cooperation and synergies across various functional teams and regions.

Head of Customer Success – APAC

Sales

• Identify, target, and actively pursue net-new logo opportunities within an assigned territory or vertical using strategic outbound prospecting
• Lead the end-to-end sales process from initial outreach and discovery through proposal development, negotiation, and close
• Develop and execute territory and account plans focused on penetrating high-value prospects
• Collaborate with Sales Engineering, Commercial Management, Customer Success, and Sales Operations to accelerate sales cycles and deliver a cohesive customer experience
• Engage and co-sell with strategic partners and alliances including OEMs, systems integrators, and channel partners to expand reach and unlock new opportunities
• Manage and convert inbound leads from Marketing and Partner teams into qualified sales opportunities
• Deliver a compelling value proposition tailored to both technical and business stakeholders
• Maintain accurate pipeline management, forecasting, and activity tracking in Salesforce (SFDC)
• Monitor competitive landscape and market trends to inform positioning and outreach strategies
• Consistently meet or exceed monthly and quarterly new-revenue targets

Mid-Market Sales Manager

Attorney

• Partner with business teams to define and implement contract data governance frameworks, standards, and quality controls
• Support CLM data governance to ensure data consistency, compliance, and accuracy across systems
• Monitor and maintain data integrity; identify and resolve data quality issues in collaboration with the Contract Management team
• Assist in the development and rollout of minimum viable products (MVPs) for data governance and management
• Contribute to the design and implementation of AI-driven data scraping, automation, and data quality solutions
• Identify opportunities to streamline data processes through automation or AI-enabled improvements
• Recommend system, process, and reporting enhancements to strengthen data-driven decision-making
• Lead and support contract data initiatives focused on readiness for migration and transformation
• Collaborate with internal teams to deliver proof-of-concepts and data readiness activities
• Coordinate with internal and external stakeholders to ensure alignment on contract data models, abstraction standards, and delivery milestones
• Support contract data mapping, transformation logic, and migration from multiple systems into a single CLM platform
• Advise on migration strategy to enable downstream integrations and reporting
• Oversee data cleansing, enrichment, and validation to ensure accuracy, completeness, and consistency of migrated metadata
• Partner with cross-functional teams to gather requirements, assess upstream/downstream impacts, and document processes
• Develop, track, and maintain key performance indicators (KPIs) for business and operational performance
• Build and maintain dashboards, reports, and analytical models to deliver actionable insights
• Conduct ad-hoc analysis and present clear, data-driven recommendations to stakeholders
• Standardize reporting and ensure accuracy across business units
• Partner with business users, leadership, and technical teams to align data initiatives with organizational goals
• Clearly communicate insights and findings to both technical and non-technical audiences
• Support training, adoption, and change management for new data tools, reporting solutions, and governance practices

Senior Manager, Contract Management – Legal Operations

Product Marketing

• Lead the development of enterprise growth strategies, including customer segmentation, vertical prioritization, and sales coverage models
• Conduct outside-in market analysis, including industry trends, competitive dynamics, and customer demand signals, to inform strategic direction
• Structure and test hypothesis-driven strategic questions and translate findings into clear, actionable recommendations for executive leadership
• Support long-range planning, investment prioritization, and strategic initiative development
• Develop data-backed perspectives on where to play and how to win across global markets
• Apply advanced quantitative analysis, statistical modeling, and AI/ML techniques to evaluate market opportunities and business performance
• Build analytical models to assess growth scenarios, pricing strategies, customer lifetime value, and market sizing
• Leverage large-scale internal and external datasets to generate insights on customer behavior, demand trends, and competitive positioning
• Develop repeatable analytical frameworks to support ongoing strategic decision-making
• Use Python and SQL to manipulate data, automate analyses, and enhance analytical rigor
• Partner with executive leadership to frame and evaluate complex, high-impact strategic decisions
• Translate analytical outputs into clear narratives and executive-ready insights
• Build business cases and financial models to support strategic investments
• Provide ongoing insight into performance trends, emerging risks, and growth opportunities
• Lead cross-functional initiatives spanning Strategy, Sales, Marketing, Finance, Product, and Technology
• Act as a connector between business strategy and data/analytics capabilities
• Influence stakeholders across a global, matrixed organization
• Mentor team members on structured problem solving, analytics, and strategic thinking

Senior Director, GTM Strategy – Acceleration

• Leads the end-to-end holistic delivery of the overall operational service for our strategic customers, across our internal functions, processes, and people to enable effective and seamless service excellence with customer success at the heart of our culture.
• Accountable for overall post sales customer health for in scope customers across
• Client Engagement – Meeting cadence, attendance, frequency
• Service Management – SLA attainment including implementation and support risk.
• Financial Health – Aged debt and churn risk
• Product utilization – Customer consumption and awareness gap
• Leading regular customer facing service reviews with reporting aligned to the contractual and DLR standards.
• Increase customer awareness of organization changes, new and existing Product bulletins and System, process & policy changes.
• Contractual SLA attainment tracking including SLA penalty review and validation based on contractual obligations.
• Interlock with Implementation teams for post sales customer onboarding for new deployments successfully introducing customers to Digital Realty product and services.
• Increase internal functional team awareness of enhanced customer operational requirements through Customer Playbooks.
• Enhanced Red event customer communication during & post incident to ensure key internal and customer stakeholders are appropriately informed.
• Identify ‘at risk’ renewals and potential churn ensuring awareness across accountable internal functional teams.
• Coordination of post RFS customer audits through to successful conclusion
• Closing the loop on all customer listening posts and surveys detractors to ensure follow up completed.
• Managing service-related customer escalations and complaints including their recording, management, escalation, and resolution
• Accountable for identifying and driving opportunities for service improvement through accountable functional teams and process owners.
• Participate in the Global Customer Success community.
• Interface with Operations Management Team and contributes actively beyond the own responsibility areas.

Senior Global Customer Success Manager – Network

Operations

• Engage with global operations teams to understand business processes, system needs, and workflow challenges.
• Collect, document, and clarify enhancement requests or issues from users and business leaders.
• Prioritize user requests based on impact, urgency, and alignment with the global operational strategy.
• Support multiple applications used across global data center operations (e.g., CMMS, workflow tools, reporting platforms), including basic configuration, testing changes, and validating enhancements.
• Serve as a liaison between the operations teams and the Senior Manager for Systems Solutions & Innovations, providing summarized updates and actionable insights.
• Participate in process mapping, root cause analysis, and continuous improvement initiatives.
• Assist with creating system documentation, release notes, training materials, and communication for global stakeholders.
• Collaborate with cross-functional groups (operations, engineering, IT, support teams) to ensure smooth system rollouts and alignment of changes.
• Track progress of system improvements and maintain visibility of roadmap commitments and timelines.
• Identify opportunities to optimize systems and workflows to improve operational efficiency, compliance, and user experience.

Senior Manager, Operations Continuous Improvement

Financial Planning and Analysis

• Oversee monthly, quarterly, and annual close processes for joint venture entities and operating properties.
• Review and approve journal entries and workpapers.
• Prepare and review account reconciliations and analysis, including cash, investment and equity, identifying potential issues and following up with resolutions.
• Prepare month end, quarter end and year-end income statement flux preparation and analysis for joint ventures. Process includes a thorough investigation of changes in, for instance, operating revenues and expenses.
• Timely closing of Joint Ventures’ performance results on a monthly, quarterly, and annual basis.
• Prepare and review monthly, quarterly and annual financial statements in accordance with GAAP and/or fair value reporting standards for joint ventures managed by Digital Realty.
• Lead year-end audit and tax processes, including coordination with external auditors and internal tax group.
• Perform technical accounting research and translating accounting literature into actionable solutions.
• Ongoing support of internal customer needs, specifically Asset Management, Property Operations, Sales, FPA, and Legal teams.
• Develop staff by managing performance, setting goals, providing ongoing training, and maintaining strong employee relationships.

Senior Manager, JV/Investment Accounting

• Drive operational excellence across the end-to-end Lead to Contract lifecycle
• Own and optimize the end-to-end Lead to Contract process, ensuring efficiency and scalability
• Identify and implement process improvements that reduce friction and enhance user experience
• Build strong partnerships across Sales, IT, Finance, Legal, and Commercial teams
• Define and track KPIs for Lead to Contract performance
• Develop and deliver training programs to support process adoption

Senior Manager, GTM Effectiveness

Manager

• Oversee large scale construction projects that range from site development, ground up construction, data center buildouts and customer fitouts
• Establish and maintain strong relationship with our general contractors, key subcontractors, equipment vendors and other consultants
• Review all budgeting and scheduling deliverables for content and quality, drawing quality and adherence to internal budget and schedule goals
• Act as a subject matter expert in construction matters with the business in evaluating potential customer leases and ongoing construction projects
• Participate and lead budget and schedule meeting reviews with construction team personnel
• Discuss discipline and project objectives, requirements and budgets with clientele, design staff, and senior leadership
• Create and maintain project budgets and schedules for multiple sites in various stages of design/construction
• Provide oversight and assistance with ongoing construction projects
• Personally, conduct or delegate job-site observations to ensure projects are adhering to budget and schedule targets
• Participate in reviews with consultants and government agencies to properly coordinate the entitlements necessary for permitting/construction approvals

Construction Manager

Communications

• Lead global employee communications strategy aligned to enterprise priorities (Grow, Simplify, Execute, Collaborate)
• Serve as a senior advisor to executive leadership on messaging, positioning, and delivery
• Own end‑to‑end communications for high‑visibility, enterprise‑wide moments, including Global and Business Unit All‑Hands, Leadership Forums, and other flagship initiatives
• Partner closely with Operations, Health & Safety, and regional leaders to translate business priorities into clear, actionable communications for front‑line data center teams
• Define and drive a unified global communications approach, ensuring consistency of messaging, cadence, and priorities across regions and functions
• Own and continuously evolve the global communications ecosystem including intranet, video, digital signage, and executive channels
• Define editorial strategy and manage a global content calendar, including video‑led and digital‑first storytelling
• Leverage AI and emerging technologies to enhance the speed, quality, personalization, and scale of global communications
• Set, track, and report on engagement, reach, and business‑impact KPIs, including employee listening and feedback loops
• Establish global standards, governance, and best practices, and manage external vendors and partners as the function scales

Global Executive – Internal Communications Lead

Full-stack Engineer

• Define and own the reference architecture for a global, cloud-native DCIM platform leveraging Microsoft Azure.
• Architect and operationalize a high-throughput, low-latency, highly reliable distributed platform supporting real-time monitoring and control at global scale.
• Design data platform architectures capable of petabyte-scale data ingestion, processing, and analytics.
• Architect secure, globally distributed edge services using industrial IoT protocols such as MQTT and Modbus.
• Design and deliver intuitive, omni-channel customer experiences across web, APIs, and internal platforms.
• Define and implement REST, streaming, and event-driven APIs and SDKs for internal and external consumers.
• Develop end-to-end IoT data flows using services such as IoT Hub, IoT Edge, Stream Analytics, Azure Functions, Azure Data Explorer, and Azure Storage.
• Implement real-time alarming, event processing, and analytics in both cloud and edge environments.
• Establish platform reliability through robust monitoring, diagnostics, observability, and automation.
• Lead architectural governance, define standards, drive design reviews, and mentor engineers and architects across global teams.

Senior Software Architect

Program Manager

• Lead the strategic planning, execution, and delivery of BMS Platform Lifecycle projects, including system replacements, global EOL BMS controller replacements, and annual BMS software upgrades, ensuring all initiatives support the goals of Global Operations and datacenter reliability.
• Develop and manage comprehensive project plans for BMS-related projects, including defining scope, budget, timelines, resource allocation, risk assessments, and quality controls tailored to the unique demands of datacenter environments.
• Serve as the primary point of contact for all BMS program communications, influencing key stakeholders—including executives, clients, and technical teams—to ensure alignment and successful project outcomes.
• Identify, assess, and resolve high-impact risks and issues specific to BMS platforms, proactively implementing corrective actions to minimize operational disruptions and maintain critical facility uptime.
• Provide direction and mentorship to cross-functional project teams, fostering a culture of collaboration, accountability, and high performance in the delivery of BMS lifecycle projects.
• Oversee project governance and reporting for the BMS Platform Lifecycle program, including preparing and presenting progress reports, performance metrics, and financial status updates to senior leadership and other stakeholders.
• Drive continuous improvement initiatives within the BMS platform, leveraging lessons learned from completed projects to optimize future performance, scalability, and operational excellence.
• Ensure compliance with industry standards, company policies, and safety protocols throughout all phases of BMS lifecycle management projects.