Digital Customer Care Company

Customer Service Agent, German Speaker

Digital Customer Care Company

full-time

Posted on:

Origin:  • 🇪🇸 Spain

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Salary

💰 €10 - €16 per hour

Job Level

Mid-LevelSenior

Tech Stack

Cloud

About the role

  • Responsible for answering various customer questions about products and services
  • Conduct up to 3 chat conversations at the same time
  • Answer incoming phone calls, emails, and WhatsApp messages
  • Consult various systems to answer customer questions and enter contact details into systems
  • Work online when visitors visit client websites, covering days, evenings, and weekends between 07:00–24:00 CET
  • Work at least 30 hours per week, including initial paid training during office hours
  • Serve small and large companies based on complexity and service level
  • E-mailing leads and escalations to clients, and processing refunds and returns in their ecommerce systems
  • Deliver excellent customer service across different communication channels
  • Work under direction of a team leader to deliver customer service results

Requirements

  • Excellent spelling and grammar of the German language at least C1 level (we will test this)
  • Strong interpersonal skills and a passion for consistently providing a great customer experience.
  • A customer-centric approach: you turn towards customers with empathy and are understanding of their problems.
  • Great listening skills: you can turn customers' feedback into product improvement suggestions.
  • Adaptability: You are open to learning new things and are comfortable with being in an environment where a lot of experimenting takes place.
  • Eagerness to develop: you're receptive to constructive feedback and you are keen to advance your skills.
  • More than 300 keystrokes per minute, touch typing with a precision of at least 95%
  • Can multitask very well, you’ll regularly conduct multiple chats simultaneously
  • Proven track record of excellent attendance and punctuality
  • Able to thrive in high-pressure situations.
  • Able to work towards a monthly goal.
  • Strong demonstrable experience with the Internet and multiple software applications in the cloud’
  • Confidentiality when handling sensitive information (you will have to sign a nondisclosure agreement)
  • You’re an expert in working independently and continue to motivate yourself (important, because you will work from home)
  • Access to a home workspace with a fast internet connection
  • Very flexible regarding working hours
  • You’re available for at least a year.