Ensure seamless implementation and ongoing support for clients' benefits administration needs.
Collaborate with clients and their brokers to collect detailed requirements regarding benefits policies, rate structures, and eligibility rules.
Conduct thorough analysis of client needs and translate them into actionable implementation plans.
Assist clients in preparing necessary documentation and data for transition to the benefits administration system.
Lead configuration and setup of benefits administration modules according to client specifications.
Conduct quality assurance testing to ensure accurate implementation and functionality.
Provide comprehensive training to clients on using the benefits administration platform.
Assist clients during annual renewals and address short-term reporting and ad-hoc requests.
Stay informed about regulatory changes and industry trends impacting benefits administration and advise clients on compliance.
Focus specifically on benefits administration in EMEA and its impact on payroll, ensuring adherence to regional regulatory requirements and best practices.
Requirements
Minimum of 5 years of experience in benefits administration, preferably in a client-facing role.
Deep understanding of benefits administration processes and compliance requirements.
Proficiency in utilizing benefits administration software platforms.
Excellent communication and interpersonal skills with the ability to effectively engage with clients and internal stakeholders.
Strong analytical and problem-solving abilities with a keen attention to detail.
Ability to manage multiple projects simultaneously and prioritize tasks effectively.