Digital Customer Care Company

Customer Support

• Responsible for answering various customer questions about products and services
• Conduct up to 3 chat conversations at the same time
• Answer incoming phone calls, emails, and WhatsApp messages
• Consult various systems to answer customer questions and enter contact details into systems
• Work online when visitors visit client websites, covering days, evenings, and weekends between 07:00–24:00 CET
• Work at least 30 hours per week, including initial paid training during office hours
• Serve small and large companies based on complexity and service level
• E-mailing leads and escalations to clients, and processing refunds and returns in their ecommerce systems
• Deliver excellent customer service across different communication channels
• Work under direction of a team leader to deliver customer service results

Customer Service Agent, German Speaker