DHZ Fitness Europe GmbH

Digital Marketing

• Responsible for the performance and optimization of our e-commerce presence (traffic, conversion, revenue)
• Implement SEO/AEO measures to increase organic visibility
• Plan and optimize email campaigns and automated customer journeys (e.g., with Maileon, Klaviyo, or Mailchimp)
• Manage paid media activities (paid search & paid social) in collaboration with agencies
• Optimize the digital customer experience (including A/B testing) in cooperation with UX/UI and creative teams
• Analyze relevant e-commerce KPIs and derive concrete optimization measures
• Maintain and update our product data (prices, availability, attributes, categorization)
• Identify and implement upselling and cross-selling opportunities to increase average order value and repurchase rate

E-Commerce, Digital Marketing Specialist

Customer Support

• Receive and handle customer inquiries (Zendesk & phone)
• Order entry, invoice preparation and follow-up
• Close collaboration with technicians and field service partners
• Analysis of technical defects and coordination of solutions
• Preparation of statistics and ordering of spare parts

Customer Care Coordinator

Outside Sales

• Independently perform maintenance and repair work on our products at customer sites
• Initiate spare parts orders following successful fault diagnosis
• Provide on-site and telephone customer support and consultation (e.g., fitness studios, corporate clients, fire departments, hotels, private customers)
• Close collaboration and hands-on teamwork with the service back office, logistics department and sales

Service Technician – Field Service

• Independently perform maintenance and repair work on our products directly at the customer’s site
• Initiate spare-part orders following successful fault diagnosis
• On-site and telephone customer care and consultation (e.g. fitness studios, corporate clients, fire departments, hotels, private customers)
• Coordinate and maintain close communication with service back office, logistics and sales

E-Commerce, Digital Marketing Specialist

Customer Care Coordinator

Service Technician – Field Service

Field Service Technician