Customer Care Coordinator
DHZ Fitness Europe GmbH
full-time
Posted on:
Location Type: Hybrid
Location: Unterschleißheim • Germany
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Job Level
About the role
- Receive and handle customer inquiries (Zendesk & phone)
- Order entry, invoice preparation and follow-up
- Close collaboration with technicians and field service partners
- Analysis of technical defects and coordination of solutions
- Preparation of statistics and ordering of spare parts
Requirements
- Commercial or technical vocational training with some relevant professional experience
- Enjoys communication, organization and teamwork
- Technical understanding and openness to new solutions
- Independent, self-driven and reliable working style
- Very good German, good English, and confident with MS Office
Benefits
- 30 days vacation (5-day workweek)
- Flexible working hours
- Remote work for an optimal work–life balance
- Attractive additional benefits
- VWL (employer capital-forming contributions)
- Employer-funded pension plan
- Bicycle leasing
- Subsidy for the Deutschlandticket
- On-site fitness facilities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
order entryinvoice preparationtechnical analysissolution coordinationstatistical preparationspare parts ordering
Soft Skills
communicationorganizationteamworkindependenceself-drivenreliability
Certifications
commercial vocational trainingtechnical vocational training