Dexcom

System Administrator

• Administers Learning Management System support for SuccessFactors LMS
• Collaborates with internal Central Quality Training team and IT partners to provide LMS troubleshooting.
• Supports of system upgrade projects associated with Learning Management Systems
• Provides reports/queries/metrics as requested from Learning Management System for compliance and supports miscellaneous requests.
• Publishes and test e-modules in LMS
• Creates and maintains central quality curricula, and user groups for all supported functional areas and assigns them accordingly.
• Organizes and prepares training course materials; and, builds training sessions as well as rosters
• Manages users, courses, and communities across learning platforms
• Administers training evaluations and feedback
• Provides general administrative support of department as required

Staff Systems Administrator, SuccesFactors LMS

Support Engineer

• Oversee support of customers encountering problems using the company's products.
• Supervise representatives answering customer inquiries via voice, chat, and email.
• Establish and maintain systems that provide answers to common questions and problems.
• Report new or recurring problems to design departments and partner with other departments to resolve customer support needs.
• Ensure representatives are properly trained when old products are upgraded or new products are released; coordinate technical training programs.
• Select, develop, and evaluate personnel to ensure efficient operation of the function; coach and guide managers.
• Develop and measure performance objectives and key performance indicators; participate in call forecasting, service level call modeling, and workforce management.
• Continuously improve and evaluate processes to enhance quality and customer service experience; leverage technology to improve processes/systems.
• Create, implement, communicate, and interpret policies or procedures; write/update documents for company procedures and policies as needed.
• Ensure staff understands and complies with Quality System elements, regulatory requirements, confidentiality, and privacy.
• Manage financial aspects: help manage cost per resource, support cost management initiatives, control approved budget, and assist with annual budgeting.
• Develop and drive internal strategies, initiatives, and programs to support technical support and GBS organization goals.
• Assume and perform special product duties as assigned.

Senior Technical Support Manager

Business Intelligence Developer

• Utilize various data sources to conduct in-depth analysis of Customer Advocacy performance and identify trends
• Develop and maintain dashboards and reports providing visibility into KPIs for Customer Advocacy towers
• Engage regularly with Customer Advocacy Pillar leaders to validate, ensure relevance, and drive action on insights
• Onboard new team members in the effective use of analytics tools and reporting processes
• Collaborate with third-party data providers to deliver analyses and identify prioritization opportunities
• Partner with Training, Business Systems, Data Analytics, and CA Operations teams to align analytics efforts with business goals
• Support special projects to improve commercial performance and expand operational capabilities
• Contribute to building and enhancing Dexcom’s Customer Advocacy Operations analytics infrastructure

Senior Business Intelligence Analyst

Systems Engineer

• Serve as liaison between IT Core Services and Facilities to lead AV system design standards, installations, and support across global locations
• Define and document Engineering Standards and Architecture for AV including data and power provision and cabling, AV room design and materials of construction for acoustics
• Develop AV designs for new offices and existing office upgrades in collaboration with Facilities and global AV vendor
• Provide high priority troubleshooting/break-fix/setup/event support to high profile San Diego locations and events
• Monitor AV vendor performance against SLA and manage escalations and communications
• Be a key stakeholder for new AV buildouts: attend planning meetings and manage AV project components to meet milestones
• Establish regional incidental budget for AV support outside vendor contract obligations
• Travel to global locations/offices for project management, installation, and maintenance as required
• Manage on-site and remote AV teams effectively

Senior AV Systems Engineer

Security Engineer

• Set up and run a security program for OT systems following standards like NIST CSF, IEC 62443, and Zero Trust principles
• Explain why security matters, listen to feedback, and build support for projects
• Guide the team in spotting risks and designing solutions, including access control for control networks
• Mentor others on implementing security tools and processes
• Design and implement Zero Trust controls like continuous access checks and real-time monitoring
• Review and suggest upgrades to security practices and manage small projects to enhance security tools and processes
• Lead handling of security tech, maintain systems, and manage service disruptions and remediation
• Document systems with guides and system diagrams and train teammates
• Help follow security rules and prepare for audits (e.g., ISO 27001) and build business continuity plans
• Stay current on OT security trends and threats and support incident response and forensics activities

Senior Staff OT Security Engineer

Product Designer

• Collaborate with UX designers, developers, stakeholders, and partners to design user interface for Selo and other initiatives in the Dexcom portfolio.
• Closely collaborate with the user interface design team to elevate and execute our UI design strategy.
• Drive innovation, consistency, clarity and ease of use for Dexcom end users.
• Utilize and contribute to Dexcom’s Design System.
• Present design proposals with confidence and influence stakeholders.
• Mentor colleagues and learn from existing team members.
• Socialize ideas to gain alignment and compromise to find mutually agreeable solutions.
• Ensure designs are implemented as intended across iOS, Android, Web apps, and other devices through collaboration with development engineers.
• Own project results and be accountable for project and design decisions.

Senior UI Designer

Manager

Lead a team of global direct reports responsible for comprehensive site management activities including site selection, qualification, activation, training, proctoring, communications, and closeout for clinical studies sponsored by Dexcom.
Direct management and development of personnel including hiring, mentoring, performance reviews, and remedial actions.
Drive development and improvement of clinical procedures, processes, and templates to support continuous quality improvement.
Oversee site identification, qualification, selection processes, SQVs, SIVs, COVs, and ensure site activation readiness.
Provide support for audits/inspections and ensure resolution of findings; maintain site-level and sponsor TMF for archiving.
Facilitate IRB/EC submissions and end-of-study notifications; oversee investigator site files and study manuals.
Develop and implement systems, frameworks, policies, and tools to support data-driven decision-making across programs.
Provide strategic direction as a subject matter expert in site management; develop and report team performance metrics.
Lead Site Managers to facilitate training on study-specific equipment and ensure proper use and adherence to the Clinical Investigation Plan.
Ensure staff meet project timelines (site start-up, enrollment targets, database lock, close-out) and partner with leadership to mitigate issues.

Clinical Affairs Manager

Product Manager

• Evaluate and analyze user behavior, feedback, and support data—as well as our current onboarding, education, and in-app support experiences—to identify friction points, gaps, and opportunities to improve activation and retention.\n• Develop a strategic vision for user activation and ongoing support that aligns with our company’s mission and growth objectives.\n• Translate this vision into a clear, actionable product strategy and roadmap, driving initiatives that enhance user engagement, satisfaction, and retention.\n• You’ll collaborate closely with design, engineering, clinical, marketing, and customer support teams to deliver intuitive, scalable, and impactful solutions.\n• You’ll champion a user-first mindset, advocating for features that reduce setup time, increase confidence, and foster long-term engagement.\n• You’ll own the end-to-end product lifecycle—from discovery and requirements gathering to launch and iteration—ensuring timely delivery and measurable outcomes.\n• You’ll partner with analytics and research teams to define success metrics and continuously optimize the user journey based on data and insights.\n• You’ll stay ahead of industry trends and best practices in digital health, onboarding, and support to inform product innovation.