Senior Product Manager, New Products
Jerry
Product Manager, Consumer, User Activation & Support, Remote
Dexcom
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $122,500 - $204,100 per year
Job Level
SeniorLead
About the role
- Evaluate and analyze user behavior, feedback, and support data—as well as our current onboarding, education, and in-app support experiences—to identify friction points, gaps, and opportunities to improve activation and retention.\n
- Develop a strategic vision for user activation and ongoing support that aligns with our company’s mission and growth objectives.\n
- Translate this vision into a clear, actionable product strategy and roadmap, driving initiatives that enhance user engagement, satisfaction, and retention.\n
- You’ll collaborate closely with design, engineering, clinical, marketing, and customer support teams to deliver intuitive, scalable, and impactful solutions.\n
- You’ll champion a user-first mindset, advocating for features that reduce setup time, increase confidence, and foster long-term engagement.\n
- You’ll own the end-to-end product lifecycle—from discovery and requirements gathering to launch and iteration—ensuring timely delivery and measurable outcomes.\n
- You’ll partner with analytics and research teams to define success metrics and continuously optimize the user journey based on data and insights.\n
- You’ll stay ahead of industry trends and best practices in digital health, onboarding, and support to inform product innovation.
Requirements
- Proven experience in product management for consumer-facing apps\n
- Experience designing onboarding, user education, or in-app support experiences is a strong plus.\n
- Excellent communication and collaboration skills.\n
- Ability to prioritize and manage multiple projects simultaneously.\n
- Data-driven mindset with strong analytical skills.\n
- Experience in digital health, particularly with regulated medical products, is a plus—especially if you have familiarity with navigating regulatory frameworks and compliance constraints.\n
- Deep empathy for users and a passion for creating intuitive, empowering experiences that drive activation, education, and long-term engagement\n
- Experience leading cross-functional teams through the full product lifecycle—from discovery and ideation to launch and iteration.\n
- A bias for action and a results-driven mindset, with comfort navigating ambiguity and balancing short-term needs with long-term strategy.\n
- Familiarity with agile development methodologies and tools like Jira, Figma, and product analytics platforms\n
- A user-first mindset and a commitment to continuous improvement, always seeking ways to reduce friction and enhance support experiences.
