Devoted Health

Financial Planning and Analysis

• Conduct outreach via mail and telephone to educate and inform members about available state and federal benefits (i.e., Medicaid, SNAP, and Energy Assistance).
• Support members throughout the enrollment process for various programs, handling necessary paperwork and following up with agencies as needed.
• Triaging incoming referrals for members needing social services and financial assistance, providing operational and administrative support across the team.
• Utilize an internal resource library to identify appropriate services, including transportation, financial aid, food support, and medication discounts, to meet member needs.
• Collaborate with other teams to ensure comprehensive support for all member inquiries and needs.
• Conduct follow-up communication with local organizations to ascertain ongoing support for members.
• Meet or exceed performance and quality goals while providing outbound (and at times inbound) call support for members seeking assistance.

Bilingual Financial Eligibility Specialist

Full-stack Engineer

• Building product features across a range of technologies.
• Working with subject matter experts to understand and design solutions to improve our members lives.
• Working with other members of the technology team to improve our technology platform.

Principal Software Engineer

Product Designer

• Lead strategic design for member and clinician-facing products as a cohesive ecosystem, align cross‑functional leadership, and independently identify high‑impact design opportunities that improve business results, clinical outcomes, and user satisfaction.
• Collaborate at speed with engineering, product, operations, and clinical leadership to define implementable solutions that meet user, business, clinical, and regulatory needs with keen attention to detail in a hyper-compliant healthcare environment
• Design with human behavior and psychology in mind —making simple things feel simple and complex workflows feel possible, with emphasis on multi-device interaction design (including native apps) and continuous validation through research and testing
• Create and evolve design systems, patterns, and AI-first interaction models that scale across both member and clinical experiences—know when existing patterns achieve quick wins, and when new, reusable patterns are needed

Director of Product Design

Artificial Intelligence

• Lead the transformation of the Claims operational model into an AI-native ecosystem.
• Design, implement, and continuously optimize a hybrid operating model that blends AI agents and human operators.
• Partner with operational leaders to reimagine service delivery through AI-native design principles.
• Define orchestration models and accountability frameworks for hybrid human–AI work.
• Implement monitoring frameworks to track AI agent performance, data quality, cost, and drift.
• Collaborate with compliance and risk partners for safe AI use.
• Partner closely with Product, Engineering, and Data teams.
• Build programs to elevate AI fluency across the Claims organization.
• Lead pilots and structured experiments to test new agentic patterns and workflows.
• Define and track KPIs for human–AI collaboration.

AI Transformation Lead

Manager

• Collaborate with Business, Product Management, Engineering, and Data Science teams to scope, build, and scale new system workflows and data exchanges using a variety of technologies, including X12, batch file exchanges over SFTP, and APIs.
• Own system and workflow design, data specifications, scoping, development, unit testing, and end-to-end implementation to ensure seamless system integrations.
• Test and validate internal workflows, collaborating with business and technical teams on claims processing in the healthcare insurance arena, specifically Medicare Advantage.
• Apply knowledge of payment integrity, benefit configurations, clearinghouses, payment platforms, pharmacy claims, and interactions with state agencies to ensure accurate and efficient system integrations.
• Troubleshoot the performance, quality, and speed of data exchange transactions, while supporting stateside and offshore teams to ensure accurate, reliable, and timely information flows with external partners.
• Analyze data to identify workflow, data exchange, and internal process gaps; develop insights and influence stakeholders across Devoted on technical solution and internal processes and tools improvements to improve efficiency, scalability, and product effectiveness.
• Partner with vendors and internal business stakeholders to ensure service level agreements (SLAs) and CMS compliance requirements are met; serve as the primary liaison between Devoted teams and external vendors.
• Define, implement, and drive key performance indicators (KPIs) to measure integration success and operational health.
• Create technical and support documentation, standard operating procedures and best practices

Bilingual Financial Eligibility Specialist

Principal Software Engineer

Director of Product Design

AI Transformation Lead

Integrations Manager