Devoted Health

General Counsel

• Advise the company on all matters related to securities laws, including compliance with the Securities Act of 1933, the Securities Exchange Act of 1934, and related SEC regulations.
• Provide legal advice and support for equity and debt offerings, including public offerings, secondary offerings, private placements, reinsurance, and other financing transactions.
• Advise senior management and the board of directors on corporate governance matters.
• Structure, negotiate, draft documentation, and provide oversight for complex financing transactions, including syndicated loans, asset-based financing, secured and unsecured credit facilities and bonds, and hedging structures.
• Assist in due diligence, negotiation, and execution of M&A transactions, focusing on securities and financing aspects.
• Ensure compliance with relevant securities laws and other regulatory requirements and manage corporate risk associated with global capital markets and financing activities.
• Collaborate with various internal departments to provide legal guidance on transactional matters and strategic initiatives.
• Draft, review, and negotiate a wide variety of legal agreements related to financing, securities, and corporate transactions.
• Serve as the primary legal liaison for investors, underwriters, regulatory authorities, and other external stakeholders regarding securities law matters and financing transactions.

Assistant General Counsel – Securities

Manager

• Engaging with our newly discharged patients telephonically to understand their needs, supported by technology and data tools.
• Conducting assessments to identify comorbid conditions, ED/hospitalization history, medications, psychosocial factors, and patient values and preferences.
• Developing care plans in partnership with patients and their caregivers - problems, goals, interventions - while continuously evaluating the patient’s progress.
• Explaining complicated medical terms in plain language.
• Educating patients on their chronic conditions including teaching “red flags,” developing plans during an exacerbation, and identifying barriers to important care elements such as medication adherence.
• Partnering with the TOC Nurse Practitioners and Physicians to ensure smooth handoffs, comprehensive follow-up, and coordinated care during the post-discharge period.
• Referring patients to Devoted Medical when applicable and working closely on partnering for patient care.
• Working closely with Devoted Community Guides (locally-based social workers) to identify community-based organizations to support our patients in meeting their goals.
• Coordinating post-treatment care and DME needs.
• Collaborating closely with our PCP partners, to coordinate care and deliver evidence based, effective, and accessible health care.

Transitions of Care RN Case Manager

Bilingual

• Engaging with our newly discharged patients telephonically to understand their needs
• Conducting assessments to identify comorbid conditions, ED/hospitalization history, medications, psychosocial factors, and patient values and preferences
• Developing care plans in partnership with patients and their caregivers - problems, goals, interventions - while continuously evaluating the patient’s progress
• Explaining complicated medical terms in plain language
• Educating patients on their chronic conditions including teaching “red flags,” developing plans during an exacerbation, and identifying barriers to important care elements such as medication adherence
• Hearing the red flags and providing active care management to close the gaps
• Partnering with the TOC Nurse Practitioners and Physicians to ensure smooth handoffs, comprehensive follow-up, and coordinated care during the post-discharge period
• Referring patients to Devoted Medical when applicable and working closely on partnering for patient care
• Working closely with Devoted Community Guides (locally-based social workers) to identify community-based organizations to support our patients in meeting their goals
• Coordinating post-treatment care and DME needs
• Collaborating closely with our PCP partners, to coordinate care and deliver evidence based, effective, and accessible health care

Bilingual RN Case Manager – Transitions of Care

• Perform initial assessments and develop Palliative Plans of Care for members newly enrolling to the Palliative Care Program.
• Follow a longitudinal panel of the highest risk patients (~ 40-50 patients) via regular telephonic and/or video encounters.
• Provide consultative visits to patients empaneled to the RNs, including but not limited to: advanced symptom management; complex goals of care; advanced disease education; prognostication; medical orders for home health, DME, medications, and hospice transitions.
• Evaluate hospital admissions for root-cause; support transitions of care for engaged patients, identify trends in readmissions and help develop solutions for achieving/ maintaining readmission rate less than or equal to 15%
• Attend Devoted Medical meetings as role appropriate. These may include but not limited to All-Hands, Clinical Excellence and Orinoco Updates meetings
• Provide on-call weekend/holiday coverage on a rotating basis
• Support the Devoted Health mission by caring for members like family.

Bilingual (Spanish) Advanced Practice Provider – Palliative Care

Events

• Conduct primarily telehealth video visits to members with the opportunity for a small volume of home based visits (drive to member’s home).
• In some instances when appropriate and compliant with licensure, you may also provide telehealth visits to members located in other geographies.
• Primarily perform comprehensive assessment visits (CAVs) including comprehensive diagnosis/disease review, medication review, and assessment for quality of care (STARS/HEDIS) interventions as well as social and home health/DME needs.
• Perform appropriate diagnostic tests including mobile screenings and fingerstick tests.
• Work closely with other members of the member’s care team including their PCP, specialists, and other Devoted team members including pharmacy, clinical nursing, and social work as well as interfacing with family members and caregivers in order to coordinate care for the member and deliver a collaborative care plan.
• Utilize our home grown electronic health information system for visits while also providing feedback on how to improve the interface.
• In certain geographies, there may be an infrequent weekend on-call component to support our clinical nurses who triage calls from our members during the weekend.

Bilingual Telehealth Preventative Primary Care Advanced Practice Provider – NP/PA

• Conduct focused and thorough assessments of patients with general cardiology and heart failure needs through virtual consultations including ordering diagnostics as needed, interpreting labs and imaging data, and developing a treatment plan in collaboration with the specialty care clinic team.
• Formulate accurate diagnoses and develop individualized treatment plans for patients with heart failure and general cardiology clinical conditions, including medication management, volume monitoring and management, and lifestyle modifications.
• Initiate, titrate, and manage guideline-directed medical therapies (GDMT) for a diverse group of members with heart failure.
• Provide proactive management of heart failure and comorbid conditions, and address potential barriers to optimal care to mitigate the risks of heart failure exacerbation and hospitalizations.
• Assess and intervene in weight fluctuations and acute volume overload management of patients who are enrolled in the clinic.
• Assess, diagnose, and manage the range of general cardiology conditions that are suitable for virtual care including stable coronary artery disease, hypertension, hyperlipidemia, stable atrial arrhythmias, peripheral arterial disease and chronic venous disease.
• Collaborate closely with other members of the care team including PCPs, cardiologists and other Devoted team members including pharmacy, clinical nursing, social work, as well as interfacing with family members and caregivers to coordinate holistic care for the member, to ensure continuity of care and deliver a collaborative care plan.
• Serve as the clinical advisor and provide clinical escalation support for the speciality clinic staff and other teams during business hours.
• Utilize our home grown electronic health information system for visits while also providing feedback on how to improve the interface.
• Maintain accurate and up-to-date patient medical records, ensuring compliance with relevant legal and ethical guidelines.
• Participate in quality improvement initiatives and ongoing professional development to stay current on best practices and advancements in cardiovascular care.
• Adhere to all relevant laws, regulations, and industry standards, including patient privacy and telehealth regulations.

Bilingual (Spanish) Advanced Practice Provider – Cardiology

Director

• Define and lead the provider performance strategy across assigned markets or regions (Insert market)
• Establish performance targets and ensure accountability for cost, quality, and access outcomes
• Identify enterprise-level opportunities to improve provider performance and drive scalable solutions
• Align market-level strategies with broader organizational goals and growth initiatives
• Build and maintain executive-level relationships with key health systems, provider groups, and strategic partners
• Serve as a senior escalation point for complex provider performance issues and negotiations
• Lead high-level performance reviews and Joint Operating Committees (JOCs) with major provider partners
• Influence provider strategy and behavior to align with organizational performance objectives
• Lead, coach, and develop a team of Network Performance Managers and Senior Network Performance Managers
• Establish clear performance expectations and foster a culture of accountability and continuous improvement
• Drive consistency in performance management practices across markets
• Own outcomes and drive measurable improvements in cost, quality, and access
• Oversee the use of advanced analytics to identify trends, risks, and opportunities across markets, leveraging AI-driven prompts with a strong emphasis on advanced AI tools.
• Drive large-scale performance improvement initiatives, including cost containment and quality enhancement programs
• Ensure all provider performance activities meet regulatory, contractual, and compliance requirements
• Oversee risk identification and mitigation strategies across markets
• Partner with Clinical, Quality, Operations, and Finance leadership to drive integrated performance strategies
• Influence enterprise decision-making related to provider performance and network strategy
• Support market expansion, strategic planning, and organizational growth initiatives
• Represent provider performance in executive forums and strategic discussions
• Develops high-performing teams through coaching.

Network Director

• Conducting outreach via telephone and SMS to educate and inform members of available programs that support medication adherence
• Utilize internal tools, knowledge base, and AI-assisted resources to research member questions and provide clear, reliable information
• Scheduling medical appointments for high-risk members
• Breaking down complex health care information so it is clear to our members
• Documenting accurate information about member needs in our system

Pharmacy Guide, Bilingual – Spanish

• Ownership of Devoted’s Provider Services function, including service levels, quality, provider experience, operational performance, compliance, and cost
• Leading a large-scale provider support organization, including offshore and vendor-supported operations
• Running the current machine while designing, implementing, and owning the future-state machine
• Defining and executing the roadmap for modernizing Provider Services through voice AI, advanced dialer, digital channels, workflow automation, and self-service
• Establishing clear visibility into units of work, productivity, quality, cost, workforce planning, and performance metrics
• Building and operationalizing AI-enabled and human-in-the-loop workflows that improve quality, consistency, speed, and provider satisfaction
• Managing the function through rigorous metrics, KPIs, scorecards, and performance dashboards, with clear accountability for outcomes
• Partnering cross-functionally with Network and other health plan operations teams to solve upstream drivers of provider issues and improve end-to-end provider experience
• Leading through significant evolution while creating confidence, momentum, stability, and strong culture through change
• Raising the talent bar across the organization by setting the pace and modeling high standards

Director of Provider Services – Operational Transformation

• Establish trust and build strong relationships with our patients telephonically and virtually
• Interdisciplinary collaboration with the interdisciplinary team to ensure cohesive, patient-centered care for high-needs patients
• Engage with patients to identify social barriers to assist in resource alignment, & coordination services
• Conduct screenings and create personalized action plans tailored to patient’s needs
• Assist in navigating complex family/support issues
• Facilitate conversations about end-of-life planning
• Collaborate with patients to identify their long-term care planning needs and goals

Social Work Case Manager

Operations

• Issue Identification: End-to-end review of claims lifecycle to identify issues and vulnerabilities contributing to payment inaccuracies.
• Systemic Problem Solving: Delve into the most complex operational challenges, untangling intricate root causes to resolve persistent accuracy issues.
• AI-Native Workflow Design: Design, build, and implement the next generation of policies and processes, leveraging AI agents and automation to improve the accuracy and consistency of claim payments.
• Cross-Functional Partnership: Partner with Product, Engineering, and Data teams to ensure operational needs inform the technical roadmap and bridge the gap between business challenges and technical opportunities.
• Change Management: Lead the organization through significant evolution, creating confidence and momentum as you pivot teams to new ways of working.
• Strategic Execution: Execute a roadmap that modernizes operations while maintaining stability and high-quality standards.

Senior Manager, Claims Operations

Data Scientist

• Framing ambiguous problems, defining what success looks like, and translating business challenges into measurable analytical strategies.
• Owning and evolving scalable data models, pipelines, and core metrics that serve as the long-term foundations for operational performance in Sales and Membership Operations.
• Building and iterating on analytical and modeling solutions, shipping quickly, learning from real-world feedback, and refining systems to drive measurable impact.
• Leveraging emerging ML/AI tools thoughtfully, integrating them into production workflows where they add leverage, grounded in strong data fundamentals and clear business outcomes.

Principal Data Scientist, Growth and Membership Operations

Sales

• Lead and develop a team of licensed telesales agents selling Medicare Advantage policies across multiple states.
• Deliver real-time training to drive resilient sales results, ensuring a strict balance between high conversion and uncompromising compliance.
• Achieve goals related to phone service levels, call quality, outbound contacts, sales, and appointments.
• Manage remote and onsite teams across multiple time zones (Eastern, Mountain, Pacific, and Hawaii).
• Identify training, tech, or process-related needs to improve the member and agent experience.

Telesales Supervisor

• Own the end-to-end Fraud, Waste, and Abuse (FWA) certificate workflow for broker and agent onboarding
• Partner with our offshore vendor to oversee day-to-day workflow execution across agent appointment processing and FWA certification
• Lead the charge on how we integrate AI into our operations
• Serve as a responsive and reliable point of contact for broker and agent inquiries via email and case management
• Support the team in managing agent state appointments and state licensing
• Conduct data analysis and reporting on onboarding workflows to track performance