Devoted Health

Bilingual

• Provide virtual primary care visits via telehealth, including comprehensive assessments, chronic disease management, preventive screenings, and acute care interventions.
• Diagnose and manage chronic conditions (e.g., hypertension, diabetes, COPD, heart disease) and develop individualized care plans to optimize patient health.
• Evaluate and treat acute concerns (e.g., infections, respiratory illnesses, minor injuries, skin conditions) within the scope of virtual care.
• Order and interpret lab tests, imaging, and other diagnostics, coordinating follow-up care as necessary.
• Manage medication prescriptions, titrations, and refills, ensuring patient adherence and safety.
• Provide health coaching, lifestyle modification guidance, and patient education to empower patients in managing their health.
• Identify patients needing referrals, or home-based services, and facilitate appropriate coordination with specialists or community resources.
• Utilize and provide feedback on our electronic health platform, contributing to its continuous improvement to enhance patient and provider experience.
• Participate in clinical case reviews, team huddles, and interdisciplinary collaborations to ensure high-quality, patient-centered care.
• Engage in continuous learning and improvement, staying up-to-date with best practices in virtual care and primary care management.

Bilingual (Spanish) Primary Care Advanced Practice Provider, NP/PA

Financial Planning and Analysis

• Partnering with numerous stakeholders and leaders, including accounting, accounting operations, actuarial, claims, operations, network, market, product, data, engineering, legal and others, to ensure policies and procedures, controls and reporting, facilitate the achievement of provider risk sharing and reinsurance objectives.
• This includes owning or assisting with the generation of risk provider balances and various other aspects of the monthly financial closing process, including settlement statements, previews, invoicing, deficit collection and reserves, reinsurance accounting and surplus/deficit forecasting.
• In addition, this role will partner closely with network, data, engineering and operations leadership to facilitate the exchange of information and enable reporting requested by third-party providers.
• This role will also include, but not be limited to, the following: Understanding the details of existing and future contractual provider risk and reinsurance arrangements.
• Collaborating with numerous senior leaders to influence, support and evolve, both the Company’s strategy around, as well as the nature of these agreements.
• Facilitating the successful execution and achievement of related policies, procedures, controls and reporting, both as desired by the Company and/or as contractually agreed upon.
• This will include either supporting and/or leading various aspects related to the end-to-end process, such as contracting/negotiations, monitoring, reconciliation and reporting, governance, dispute resolution, accounting, settlement and recoupment/collection.
• Ensuring control activities within these areas are both designed and operating effectively to ensure the achievement of the Company’s objectives, including, but not limited to, accurate and timely accounting and reporting, compliance with contractual terms, appropriate stewardship over cash and other assets, as well as the achievement of desired counterparty performance and service levels.
• Being an integral part of a cross-functional team focused on policy, process and control continuous improvement and standardization, with a heavy emphasis on technology development.
• Supporting/assisting our direct counterparty facing, and other relevant functional, teams with building and maintaining provider relationships, through education, tools, analytical and other support, performance monitoring, supplemental reporting and direct interactions, as needed.
• Becoming recognized, over time, as both a key subject matter expert resource and process owner, both internally and externally.
• Ownership and responsibility for satisfying applicable audit, examination and/or other regulatory or compliance related inquiries and requests.

Senior Finance Operations Manager – Value-Based

Events

• Conduct primarily telehealth video visits, with limited and occasional in-home visits to members in your local area.
• Perform comprehensive assessments and provide evidence-based care focused on prevention, chronic condition support, medication optimization, and health maintenance.
• Identify and address care gaps, coordinate with external and internal care team members, and contribute to individualized, whole-person care plans.
• Utilize integrated technology and AI-enabled workflows to reduce administrative burden and maximize meaningful member interaction time.
• Communicate with empathy and clarity, fostering trust and confidence with members and caregivers.

Telehealth Preventative Primary Care Advanced Practice Provider – NP/PA

Compliance

• Analyze large datasets to identify patterns, trends, and anomalies indicative of fraudulent activity utilizing advanced analytical techniques and tools to support development of investigative leads.
• Collaborate with auditors and investigators to prepare reports and provider education letters.
• Manage quarterly CMS fraud reports and regulatory memos to determine if Devoted has any FWA exposure/ or risk.
• Intaking and triaging referrals related to fraud, waste, and abuse, inclusive of internal and external referrals.
• Develop comprehensive reports summarizing analyses and trends with recommendations for targeted audits and investigations.
• Work closely with internal departments (e.g.,Payment Integrity, Claims, Clinical Escalations) to share findings and coordinate on concept development and FWA scheme targeting criteria.
• Develop educational materials for internal and external stakeholders (e.g., providers, members, employees).
• Conduct quality assurance (QA) review of case documentation.
• Attend and participate in SIU and PI status meetings (weekly, bi-weekly, quarterly, ad-hoc).
• Stay updated on relevant laws, regulations, and industry standards related to healthcare fraud and contribute to compliance efforts.

Senior Compliance Analyst, Special Investigations Unit

Operations

• Conduct deep, end-to-end investigations into complex operational issues, identifying root causes across people, process, policy, and technology
• Work through designated queues with high attention to detail, ensuring well-supported and clearly documented determinations
• Translate individual errors or anomalies into broader themes, trends, and systemic improvement opportunities
• Partner cross-functionally (Operations, Product, Engineering, Compliance, Finance, etc.) to implement durable solutions
• Create clear documentation, decision frameworks, and feedback loops to prevent recurrence of known issues
• Use data to validate hypotheses, quantify impact, and measure improvement over time
• Explore and implement AI-driven solutions (including AI agents and LLM-supported workflows) to enhance investigation quality and automate repeatable analyses
• Serve as a trusted advisor and escalation point for ambiguous or high-impact operational issues

Claims Operations Manager – Payment Accuracy

• Engage with members across all channels (voice, digital, SMS, chat, video) with deep empathy, professionalism, and care.
• Help members navigate benefits, find providers, schedule appointments, and translate complex healthcare information into clear, actionable terms.
• Conduct proactive clinical outreach, effectively identifying escalation paths and collaborating with clinical staff.
• Leverage data, internal systems, and an AI Guide Assistant to deliver fast, accurate, and fully documented solutions.
• Adhere strictly to HIPAA guidelines, compliance regulations, and internal workflows.
• Meet established productivity, quality, and output performance metrics and standards.
• Flex between inbound, outbound, and cross-functional programs as seasonal business priorities evolve.
• Actively apply real-time feedback and coaching from peers and leadership to drive personal growth.

Member Flex Guide, Bilingual, Spanish

Medical Director

• Lead and scale interdisciplinary care teams that support patients across the full acute care continuum at a national scale, fostering a culture of excellence and clinical rigor.
• Responsible for hiring and managing the leaders of a growing team of physicians and advanced practice providers.
• Drive the strategy and business success for episodic care in the post-ED, post-hospital, and post-acute phases.
• Instrument a reliable AI-enabled system that surfaces high value care pathways that are personalized to the patient context.
• Build and scale a high-touch, virtual in-home "observation" level of care program.
• Leverage deep intelligence from acute events to implement critical safety patterns and quality standards across the entire enterprise.

National Medical Director – Episodic Care

Manager

• As the Broker Manager you will be responsible for the success, engagement and production of our independent agents.
• You will work closely with Operations and field sales management to ensure the brokers have clear line of sight to Devoted's mission and the plan for growth.
• Executing the plan created by the team for the market's brokers.
• Analyzes reports and providing a plan of action for increased production.
• Providing real time feedback from the field brokers.
• Training for brokers both classroom and field.
• Influence brokers to sell more by positioning our product and promoting our brand.
• Responsible for a territory, manage contacts.
• Execute on market / region sales goals and objectives (sales events, training, etc).
• Meet or exceed sales objectives through broker channel.
• Meet with brokers and agencies to build relationships and promote our brand.
• Responsible for reporting their daily activities to ensure alignment with creating incremental sales consistent with market goals.
• Adheres to and maintains current understanding of compliance requirements and organizational policies & procedures.
• Coordinates effectively with local sales team.

Broker Manager

• Preparing members to feel comfortable and at ease with video onboarding, prior to their telehealth visit with a Devoted Medical provider (if necessary)
• Working with our home health partners to coordinate DME and skilled nursing services
• Coordinating for members to obtain lab testing and imaging, and to track results diligently to ensure that they are reviewed by the ordering clinician when applicable
• Notifying members of lab results and helping to coordinate follow care at the direction of the clinician
• Coordinating with DM Providers on medical record collection, information gathering, setting up and confirming appointments, and submitting outbound communications from Devoted Medical
• Serving as an advocate for our members when they call Devoted Medical for care coordination issues

Bilingual Clinical Associate – Medical Assistant

• Conduct focused and thorough assessments of patients with general cardiology and heart failure needs through virtual consultations including ordering diagnostics as needed, interpreting labs and imaging data, and developing a treatment plan in collaboration with the specialty care clinic team.
• Formulate accurate diagnoses and develop individualized treatment plans for patients with heart failure and general cardiology clinical conditions, including medication management, volume monitoring and management, and lifestyle modifications.
• Initiate, titrate, and manage guideline-directed medical therapies (GDMT) for a diverse group of members with heart failure.
• Provide proactive management of heart failure and comorbid conditions, and address potential barriers to optimal care to mitigate the risks of heart failure exacerbation and hospitalizations.
• Assess and intervene in weight fluctuations and acute volume overload management of patients who are enrolled in the clinic.
• Assess, diagnose, and manage the range of general cardiology conditions that are suitable for virtual care including stable coronary artery disease, hypertension, hyperlipidemia, stable atrial arrhythmias, peripheral arterial disease and chronic venous disease.
• Collaborate closely with other members of the care team including PCPs, cardiologists and other Devoted team members including pharmacy, clinical nursing, social work, as well as interfacing with family members and caregivers to coordinate holistic care for the member, to ensure continuity of care and deliver a collaborative care plan.
• Maintain accurate and up-to-date patient medical records, ensuring compliance with relevant legal and ethical guidelines.
• Participate in quality improvement initiatives and ongoing professional development to stay current on best practices and advancements in cardiovascular care.

Bilingual (Spanish) Advanced Practice Provider – Cardiology

Pharmacist

• Conduct outbound outreach via phone and SMS to educate and engage members in medication adherence and health support programs.
• Build trust quickly with members through empathetic, solutions-oriented conversations that identify barriers to care
• Enroll eligible members into pharmacy, financial assistance, and care support programs that improve health outcomes
• Coordinate with providers, pharmacies, and internal clinical teams to help resolve member issues and support continuity of care
• Schedule medical appointments for high-risk members when appropriate
• Utilize internal systems, AI-assisted tools, and knowledge resources to research member questions and provide accurate information
• Document member interactions accurately, manage follow-up tasks, and adapt quickly to changing workflows and business needs

Member Service Guide, Pharmacy

Bilingual Member Service Guide, Pharmacy – English/Spanish

Recruitment

• Own the end-to-end recruitment process for a diverse mix of roles — from first outreach to signed offer.
• Channel your inner detective. You’ll go beyond the obvious to creatively engage talent and find the right person for every role.
• Be Devoted’s voice in the market. You’ll tell our story with conviction, attracting candidates who connect with our mission and culture.
• Partner closely with hiring leaders as a trusted advisor — from crafting compelling job descriptions to nailing interview design and assessment strategy.
• You get results. You know how to bring top talent across the finish line.
• Leverage our current tech stack and LLM/AI tools to streamline recruiting workflows, eliminate inefficiencies, and continuously find smarter ways to get great work done faster.

Bilingual (Spanish) Primary Care Advanced Practice Provider, NP/PA

Senior Finance Operations Manager – Value-Based

Telehealth Preventative Primary Care Advanced Practice Provider – NP/PA

Telehealth Preventative Primary Care Advanced Practice Provider – NP/PA

Telehealth Preventative Primary Care Advanced Practice Provider – NP/PA

Senior Compliance Analyst, Special Investigations Unit

Claims Operations Manager – Payment Accuracy

Member Flex Guide, Bilingual, Spanish

National Medical Director – Episodic Care

Broker Manager

Bilingual Clinical Associate – Medical Assistant

Bilingual (Spanish) Advanced Practice Provider – Cardiology

Member Service Guide, Pharmacy

Bilingual Member Service Guide, Pharmacy – English/Spanish

Contract Talent Acquisition Partner – High-Growth Health Tech