Devoted Health

Accountant

• Assist the Statutory Reporting unit with the daily tasks related to the compilation of Statutory financial statements, reconciliations, process enhancement and other critical Statutory accounting and reporting projects.
• Play a critical role in the preparation of accurate and timely financial reporting as required by the various state regulatory authorities.
• Prepare monthly, quarterly, and annual Statutory financial statements to ensure timely and accurate presentation to the NAIC and the appropriate state regulatory authorities (Health Statement).
• Prepare all supplemental filings that accompany the quarterly and annual Statutory financial statements as required by the appropriate state regulatory authorities.
• Support and assist in various Department/Division of Insurance audits.
• Support and assist in testing the development of NetSuite and other ad hoc reports.
• Assist in the filing of the monthly, quarterly and annual Statutory financial statements using appropriate vendor software, submit filings to the NAIC, and individual states.
• Lead and participate in ad hoc projects supporting Statutory Reporting and Finance needs as they arise.

Senior Statutory Reporting Accountant

Operations

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Senior Manager, Primary Care Operations

• Monitor Member Trends: Create an AI-driven system to analyze member grievances and identify emerging issues within Food & Home card operations
• Strengthen Fraud Detection: Develop a real-time "smoke alarm" tool to flag spending anomalies and prevent fraud, waste, and abuse.
• Automate Data Oversight: Replace manual audits with AI monitoring to catch errors and inconsistencies in high-volume provider rosters.
• Drive Operational Readiness: Transition teams from periodic spot-checks to continuous, automated oversight to ensure 2027 benefit readiness

Operations Intern

Procurement

• Partner closely with internal Business Owners to facilitate sourcing events and cost analyses, ensuring they obtain the best quality and value for the products and services they need.
• Assist with the development, implementation, and optimization of electronic procurement tools and AI-driven solutions to maximize operational efficiency.
• Partner with Business Owners to lead vendor negotiations and identify cost-saving opportunities, acting as a strategic advisor to ensure we achieve the best value for every dollar spent.
• Perform first-pass reviews and light, playbook-based redlines on standard agreements (e.g., SOWs, Order Forms) to accelerate the approval process for the business.
• Act as the central hub for contract intake, ensuring Business Owners provide necessary documentation while efficiently routing agreements to Legal, IT Security, and Finance for final review.
• Assist Business Owners with vendor setup and onboarding, collaborating across departments to transmit the information necessary to get vendors up and running.
• Act as the primary point of contact for the business, providing clear, proactive, and timely updates on contract status from intake to execution.
• Maintain the Contract Lifecycle Management (CLM) database and central purchase trackers (Google Sheets) to ensure the business has accurate data on renewals and spending.
• Assist in creating user-friendly visual aids and process flowcharts to help stakeholders understand and move through the procurement process more efficiently.

Procurement Manager

Financial Planning and Analysis

• Evaluate and execute potential capital raising transactions
• Manage engagement with current and potential investors including ongoing reporting requirements
• Work cross-functionally to build financial models for key business decisions
• Develop reporting and analyses for Management and Board

Corporate Finance Manager

Clinical Operations

• Architect the workflows and ownership models for centralized clinical services, translating clinical intent into scalable, AI-supported processes.
• Establish the protocols for how clinicians and AI systems collaborate, ensuring clear escalation paths, safety guardrails, and quality oversight.
• Define and track KPIs across access, resolution time, and automation coverage, ruthlessly prioritizing the highest-leverage improvements.
• Lead the implementation of workflows that bridge Responsive Care, Specialty Care, and Care Access, moving projects from whiteboard to full integration.
• Use quantitative insights to identify friction points in care delivery and turn those insights into system-wide redesigns.
• Build programs that equip clinical staff with the skills to effectively supervise and collaborate with AI systems.

Senior Manager, AI Clinical Operations

Marketing Operations

• Own the build, maintenance, and QA of all marketing landing pages — ensuring every page is properly connected from ad click through to CRM entry with correct tracking parameters (UTMs, pixels, conversion events) firing at every step
• Design and run a structured A/B testing program, spanning headlines, layouts, CTAs, form fields, creative concepts; generate new hypotheses from performance data, competitive research, and consumer insight; put forth the key metrics that define success for each test; and run the testing implementation
• Partner with copy and design colleagues to develop high-performing, compliant pages and new test creative to drive your testing program success; partner with digital growth channel managers on shaping overall funnel success
• Build and maintain reporting dashboards that track key landing page metrics, present performance updates and recommendations to marketing leadership
• Coordinate with engineering and data teams on CRM integrations and data flows, and with compliance to ensure all pages meet CMS regulatory requirements
• Support general web operations by managing content for the company’s website, including homepage, educational, and high-intent shopping pages – and track and report on the metrics that tell us if the pages are successful
• Leverage AI tools to accelerate content versioning, QA workflows, and testing velocity
• Drive ongoing improvements to our versioning system that customizes marketing assets across 100+ markets to match local product details and messaging

Marketing Operations Specialist – Web and Landing Pages

Bilingual

• Lead real-time digital member support through SMS and Portal Chat, delivering accurate, empathetic guidance that resolves member needs efficiently while maintaining a high-quality experience.
• Manage multiple concurrent conversations while maintaining strong response times and meeting digital service level expectations.
• Utilize internal tools, knowledge base, and AI-assisted resources to research member questions and provide clear, reliable information.
• Identify when issues require escalation and create appropriate cases or handoffs to partner teams to ensure members receive timely follow-up and resolution.
• Contribute to a positive team environment by collaborating with peers and sharing insights that help improve workflows, guidance, and the overall digital member experience.
• Participate in quality reviews, coaching sessions, and ongoing training to continuously strengthen knowledge, communication skills, and digital service excellence.
• Adapt to evolving digital tools, workflows, and operational priorities as the Digital Guide program continues to scale and mature.
• Collaborating closely with peers, clinical partners, and cross-functional teams to resolve member needs end-to-end.

Member Service Guide, Digital – Bilingual, Spanish

Manager

• Development, maintenance and management of an adequate provider network in assigned geographical area
• Maintaining relationships and all provider relations activities in assigned geographical area
• Negotiating and renegotiating contracts with providers as assigned
• Engage internal subject matter experts and providers to identify opportunities to improve provider / member cost and quality performance
• Monitoring of various reports to insure all necessary compliance requirements are met and maintained
• Reporting to leadership current status, risks, and potential opportunities in area of responsibility on a regular basis
• Supporting the overall Network Team as required to achieve success for Devoted Health
• Supporting assigned groups to improve performance in CMS STAR measures

Provider Network Manager

• As the Broker Manager you will be responsible for the success, engagement and production of our independent agents.
• You will work closely with Operations and field sales management to ensure the brokers have clear line of sight to Devoted's mission and the plan for growth.
• Executing the plan created by the team for the market's brokers
• Analyzes reports and providing a plan of action for increased production
• Providing real time feedback from the field brokers.
• Training for brokers both classroom and field
• Influence brokers to sell more by positioning our product and promoting our brand
• Responsible for a territory, manage contacts
• Execute on market / region sales goals and objectives (sales events, training, etc)
• Meet or exceed sales objectives through broker channel
• Meet with brokers and agencies to build relationships and promote our brand
• Responsible for reporting their daily activities to ensure alignment with creating incremental sales consistent with market goals
• Adheres to and maintains current understanding of compliance requirements and organizational policies & procedures
• Coordinates effectively with local sales team

Broker Manager

Medical Director

• Assists in development and maintenance of an efficient UM program to meet the needs of health plan members commensurate with company values.
• Perform clinical reviews (i.e., part A, B, appeals, quality of care) and conduct peer to peer discussions.
• Participate in inter-rater reliability activities.
• Participate in analysis of utilization data and suggest improvement opportunities.
• Provide appropriate mentoring and leadership to clinical teams as well as develop relationships to support growth and fiscal responsibility.
• Participate in committees and workgroups to achieve department and corporate objectives.
• Provide clinical support and participate in utilization management, quality management, clinical services and care management programs to identify opportunities for improvement and efficiency.
• Serves as a clinical resource and subject matter expert to both clinical and non-clinical staff throughout the Devoted Health Plan.
• Active participation in acute and post acute clinical rounds.
• Conduct discussions with physicians in the Devoted network regarding: medical policies, utilization management, use of resources, and quality.

Medical Director II, Utilization Management

• Responsible for the success, engagement and production of independent agents
• Work closely with Operations and field sales management to ensure brokers have clear line of sight to Devoted's mission and plan for growth
• Executing the plan created by the team for the market's brokers
• Analyzes reports and providing a plan of action for increased production
• Providing real time feedback from the field brokers
• Training for brokers both classroom and field
• Influence brokers to sell more by positioning our product and promoting our brand
• Responsible for a territory, manage contacts
• Execute on market/region sales goals and objectives (sales events, training, etc)
• Meet or exceed sales objectives through broker channel
• Meet with brokers and agencies to build relationships and promote our brand
• Responsible for reporting daily activities to ensure alignment with creating incremental sales consistent with market goals
• Adheres to and maintains current understanding of compliance requirements and organizational policies & procedures
• Coordinates effectively with local sales team

• Development, maintenance and management of an adequate provider network in assigned geographical area
• Maintaining relationships and all provider relations activities in assigned geographical area
• Negotiating and renegotiating contracts with providers as assigned
• Engage internal subject matter experts and providers to identify opportunities to improve provider / member cost and quality performance
• Monitoring of various reports to insure all necessary compliance requirements are met and maintained
• Reporting to leadership current status, risks, and potential opportunities in area of responsibility on a regular basis
• Support of overall Network Team as required to achieve success for Devoted Health
• Supporting assigned groups to improve performance in CMS STAR measures
• Travel will be necessary

Senior Provider Network Manager

Network Engineer

• Auditing functions: provider set up in Orinoco (demographic and fee schedules), online search tool, print directory, Periscope reports, claims payment.
• Determine root cause of issues and recommend process improvements.
• Provide clear analysis and next steps for network team.
• Analysis of network grievances, determination of track and trend or provider outreach, complete outreach as needed, prepare monthly reporting.
• Contracting to support network adequacy in existing and expansion counties.
• Contract processing, to include: obtaining contract signatures, preparing provider rosters, submitting contract load form.
• Assistance with Field Network cases, outreach to providers, documentation of resolution.
• Evaluate participation requests against network need, current contractual relationships, expansion efforts, access to care.
• Make recommendations to management.
• Contract as needed.
• Respond accordingly to providers.
• Assist network managers with monthly JOC meeting preparations, research outliers in financial reports, audit reports for accuracy, assist with follow up items from meetings.

Network Specialist

Risk

• Manage a multi-step medical document evaluation process with tight turnaround times, ensuring accuracy and consistency in responding to crucial external audit requests
• Oversee and coordinate production work with offshore teams, maintaining clear expectations and quality standards
• Identify opportunities for process improvement and implement changes that enhance scalability, transparency, and quality
• Communicate updates, risks, and recommendations clearly to cross-functional stakeholders
• Collaborate with risk adjustment coding experts to build a chart evaluation process that extracts the correct information in an efficient and meaningful manner
• Support special projects that require structured thinking, thoroughness, and cross-team collaboration

Senior Statutory Reporting Accountant

Senior Manager, Primary Care Operations

Operations Intern

Procurement Manager

Corporate Finance Manager

Senior Manager, AI Clinical Operations

Marketing Operations Specialist – Web and Landing Pages

Member Service Guide, Digital – Bilingual, Spanish

Provider Network Manager

Broker Manager

Medical Director II, Utilization Management

Broker Manager

Senior Provider Network Manager

Network Specialist

Risk Adjustment, Operations Manager