Devoted Health

Operations

• Oversee and coordinate chart retrieval efforts across various methods and initiatives
• Manage and analyze performance metrics and dashboards to drive actionable insights and improvements in record retrieval processes
• Build AI-native monitoring of program-wide KPIs for regular operational updates and leadership reporting
• Support efforts to establish and/or expand Electronic Health Record (EHR) access
• Support and improve Devoted’s ability to request provider records
• Implement strategies to identify and rectify discrepancies in record retrieval efforts
• Collaborate with cross-functional teams to establish and/or improve processes
• Support and improve Devoted’s operational ability to obtain provider attestations
• Standardize and document all processes
• Serve as a primary liaison between the External Audit Program and internal departments such as Clinical Data Acquisition and Network to facilitate data exchange
• Support end-to-end management of the External Audit Program lifecycle

Health Information Retrieval Operations Manager

Financial Planning and Analysis

• Direct cost accounting policies, controls, and reporting to drive financial and growth objectives
• Architect and scale the cost accounting framework, including expense allocation methodologies across all business segments and legal entities
• Deliver market and product-level profitability analysis to guide leadership on margin optimization
• Support the financial mechanics of intercompany arrangements, including cost allocation, transfer pricing inputs, and reporting requested by internal and third-party counterparties
• Build and maintain driver-based financial models connecting membership growth, staffing decisions, and vendor spend to the P&L and cash
• Support or own aspects of the monthly close related to cost, including accruals, allocations, variance analysis against budget and forecast, and management reporting packages
• Build business cases and ROI analyses, vendor and build-versus-buy decisions, market expansion and headcount investment, and hold investments accountable to what was modeled
• Contribute to cross-functional continuous improvement and standardization of policy, process, and control, with emphasis on technology development and scalable self-service tooling
• Support market, network, and clinical teams with education, tools, analysis, and supplemental reporting to manage cost performance
• Own responsibility for satisfying applicable audit, examination, regulatory, and compliance inquiries and requests

Senior Financial Analyst, Cost Accounting

Bilingual

• Build Devoted Medical’s Transitions of Care (TOC) Program.
• Provide virtual care during the 30-day period after patients are discharged from a hospital or skilled nursing facility.
• Perform comprehensive initial TOC visits, including assessment of medical conditions, medications, functional status, and psychosocial needs.
• Complete post-discharge medication reconciliation and place prescriptions, lab, imaging, referral, home health, and DME orders.
• Provide disease-specific education, red-flag guidance, and contingency plans for worsening symptoms.
• Conduct acute symptom TOC and virtual urgent care visits; diagnose and manage patients and determine the appropriate level of care.
• Participate in interdisciplinary TOC rounds for patients at high risk of readmission.
• Collaborate with RNs, LPNs, nurse case managers, clinical guides, and clinical coordinators.
• Assist with clinical education of the overall team.
• Foster safe, open communication across team roles and support patient escalations.
• Use Devoted’s electronic health information system and provide feedback to improve its interface.
• Participate in quality improvement projects and pilots.
• Support new clinical or organizational programs and integrate innovative virtual care practices as the role evolves.

Bilingual (Spanish/English) Transitions of Care Advanced Practice Provider

Care Coordinator

• Lead and supervise a team of TOC Coordinators supporting transitions of care
• Advocate for patients transitioning home from hospital and/or post-acute settings
• Help prevent patient readmissions
• Dedicate approximately 30% of time to providing TOC patient care
• Connect with patients and enable ancillary services, including appointments, transportation, supplies, and durable medical equipment
• Support day-to-day team operations and participate in rounds/huddles
• Develop workflows and job aids
• Coach and manage team performance
• Monitor attendance, adherence, meeting participation, and relevant Slack channels
• Collaborate with TOC leadership to develop the program
• Represent TOC coordination in cross-functional meetings
• Assist with recruiting and hiring new TOC Coordinators
• Participate in and coordinate clinical model pilots
• Partner with trainers and DM education team to onboard new TOC Coordinators
• Conduct 1:1s and answer coordinator questions
• Assist with process improvement, workflow implementation, job aid creation, and training
• Meet regularly with the Senior Manager to review team performance and recommend improvements

Supervisor, Transitions of Care Coordinator

Accountant

• Assist the Statutory Reporting unit with daily tasks related to compiling statutory financial statements, reconciliations, process enhancement, and statutory accounting and reporting projects
• Prepare monthly, quarterly, and annual statutory financial statements for timely and accurate presentation to the NAIC and appropriate state regulatory authorities
• Prepare supplemental filings accompanying quarterly and annual statutory financial statements
• Support and assist in Department/Division of Insurance audits by preparing schedules, responding to inquiries, and adhering to deadlines
• Support and assist in testing NetSuite development and other ad hoc reports for preparing statutory financial statements
• Assist in filing statutory financial statements using vendor software and submit filings to the NAIC and individual states
• Lead and participate in ad hoc Statutory Reporting and Finance projects, including reinsurance accounting
• Assist in reviewing certain statutory financial statements and supplemental filings
• Work overtime as necessary during peak reporting periods
• Report to the Senior Statutory Reporting Manager

Senior Statutory Reporting Accountant

Manager

• Own performance management for assigned providers across cost, quality, access, and key network metrics
• Identify performance gaps, root causes, and opportunities for improvement
• Develop and execute targeted provider performance improvement plans
• Monitor results and adjust strategies to drive sustained improvement
• Serve as a primary performance partner for assigned physicians, medical groups, health systems, and other providers
• Lead regular provider performance reviews and Joint Operating Committees (JOCs)
• Build strong relationships while creating clear accountability for performance expectations and outcomes
• Partner with providers to resolve performance issues and remove barriers to improvement
• Analyze financial, operational, quality, and provider performance data to identify trends and opportunities
• Leverage reporting systems, dashboards, and AI-enabled tools to generate insights
• Translate complex data into clear recommendations and actionable strategies
• Provide leadership with visibility into performance trends, risks, and opportunities
• Support contract negotiations and renegotiations, where applicable, to align provider incentives with performance goals
• Apply fee-for-service, value-based, and risk-based models to support improvements in cost and quality
• Evaluate provider and network opportunities through a performance lens
• Partner cross-functionally to improve network efficiency, quality, access, and regulatory compliance
• Travel approximately 30–40% within the assigned market for provider meetings, relationship building, and market presence

Provider Network Performance Manager

Advanced Practice Provider

• Provide virtual care in the 30-day window after patients are discharged from a hospital or skilled nursing facility.
• Perform initial transitions-of-care visits, including comprehensive post-discharge assessments of medical conditions, medications, functional status, and psychosocial needs.
• Complete post-discharge medication reconciliation and place appropriate orders for prescriptions, labs, imaging, referrals, home health, and DME.
• Provide disease-specific education and communicate contingency plans for worsening symptoms.
• Perform acute symptom transitions-of-care and virtual urgent care visits, diagnosing and managing patients and ensuring appropriate levels of care.
• Participate in interdisciplinary TOC rounds for patients at highest risk of readmission.
• Collaborate with RNs, LPNs, nurse case managers, clinical guides, and clinical coordinators.
• Assist with clinical education of the overall team.
• Facilitate safe, open communication across team roles and support patient escalations.
• Use Devoted Medical’s electronic health information system and provide interface improvement feedback.
• Participate in quality improvement projects and pilots.
• Support new clinical or organizational programs and initiatives and integrate innovative virtual care practices as the role evolves.

Transitions of Care Advanced Practice Provider

• Partner with the Treasury Director to lead treasury and cash management activities across operating, regulated, and clinical entities
• Build treasury infrastructure for international and commercial expansion, including in-country account structures, multi-currency cash management, and banking and payment rails
• Manage the debt portfolio and covenant compliance calendar, including revolver, letters of credit, surety bonds, covenant calculations, lender reporting, and debt documentation
• Drive daily cash positioning, liquidity, and forecasting across all entities
• Manage capital flows and short-term investments, including intercompany funding, capital contributions, dividend planning, and excess cash investments
• Lead treasury controls, audit, and policy administration, including ICFR activities, investment concentration risk monitoring, financial statement footnotes, disclosures, and treasury policies
• Own the Kyriba Treasury Management System and implement new modules while maintaining IT and general controls
• Serve as banking and payments subject matter expert and lead cross-functional treasury projects
• Develop staff and potentially manage a team as the function scales
• Manage banking partners, payment processors, custodians, and technology vendors, including pricing negotiation, service reviews, and bank fee analysis
• Partner with Accounting, FP&A, Tax, Legal, Compliance, Claims, and clinical and provider organizations

Senior Treasury Manager

• Conduct focused and thorough virtual assessments of patients with hypertension, hyperlipidemia, coronary artery disease, and diabetes
• Formulate diagnoses and individualized treatment plans, including medication management, lifestyle modifications, and monitoring recommendations
• Manage a prescription refill inbox in accordance with established protocols and guidelines
• Participate in centralized results management, including review, triage, and follow-up on lab and diagnostic results
• Leverage live portal chat and AI-assisted clinical tools for prescribing, inbox triage, medication renewal, results management, and patient communication
• Identify and evaluate risk factors, comorbidities, and treatment contraindications
• Counsel patients on medication adherence and potential side effects
• Collaborate with PCPs, specialists, pharmacy, clinical nursing, social work, family members, and caregivers
• Use the electronic health information system for visits and provide interface feedback
• Maintain accurate patient medical records in compliance with legal and ethical guidelines
• Participate in quality improvement initiatives and ongoing professional development
• Adhere to laws, regulations, industry standards, patient privacy requirements, and telehealth regulations

Everyday Care Advanced Practice Provider, NP/PA

• Conduct focused assessments and virtual visits for patients with hypertension, hyperlipidemia, coronary artery disease, and diabetes
• Formulate diagnoses and individualized treatment plans, including medication management, lifestyle modifications, and monitoring recommendations
• Manage prescription refill inboxes according to protocols and guidelines
• Review, triage, and follow up on lab and diagnostic results through centralized results management workflows
• Use live portal chat and AI-assisted clinical tools for prescribing, inbox triage, medication renewal, results management, and patient communication
• Identify risk factors, comorbidities, and treatment contraindications
• Counsel patients on medication adherence and potential side effects
• Collaborate with PCPs, specialists, pharmacy, clinical nursing, social work, family members, and caregivers
• Use the electronic health information system for visits and provide interface feedback
• Maintain accurate patient medical records
• Participate in quality improvement initiatives and ongoing professional development
• Adhere to legal, ethical, privacy, telehealth, and industry requirements

Sales

• Design and deliver engaging training for internal Sales teams and external broker partners, focused on new-hire onboarding and ongoing education
• Own training initiatives end-to-end, including identifying needs, developing solutions and materials, delivering training, and evaluating effectiveness
• Partner with Sales, Operations, Compliance, Product, and other teams to translate complex information into practical learning
• Keep teams informed as products, regulations, systems, and processes evolve
• Leverage technology and AI-enabled tools to create scalable training across live, virtual, self-directed, and resource-based learning
• Own and deliver new-hire onboarding for internal Sales roles, including Sales Directors, Broker Managers, and Community Outreach Specialists
• Design and facilitate ongoing Sales training based on business needs, product and process changes, compliance requirements, and performance opportunities
• Develop and deliver training for external broker partners
• Manage needs assessments, objectives, timelines, stakeholder coordination, development, delivery, and measurement
• Create scalable job aids, reference materials, self-directed learning, and other resources
• Maintain and improve training content as business requirements evolve
• Evaluate training effectiveness using feedback, assessments, performance metrics, and other data
• Manage multiple priorities and initiatives while maintaining organization, attention to detail, and quality
• Collaborate across teams to drive consistency in messaging, education, and processes
• Support additional Sales enablement and education initiatives as business needs evolve

Sales Trainer

• Research clinical literature, specialty society guidelines, and multi-setting billing trends to identify payment anomalies and formulate original edit hypotheses
• Author end-to-end automated payment integrity logic from scratch
• Translate clinical documentation, medical policies, and facility/professional coding frameworks into precise logic parameters
• Perform data analysis using modern AI tools for SQL query generation to test hypotheses and validate financial viability
• Design parameters that prevent provider abrasion
• Present original clinical concepts to directors and executive stakeholders
• Drive consensus across Clinical Operations, SIU, Claims, and Legal on policy interpretations and rule architectures
• Lead concept rollouts from clinical discovery through selection criteria, logic testing, post-launch tuning, and long-term performance tracking
• Apply clinical expertise across inpatient, outpatient, Ambulatory Surgical Center, and professional settings

Senior Manager, Payment Integrity Program Development – Clinical & Facility Specialist

• Own change readiness end to end, including deployment, adoption, feedback, iteration, and a unified change calendar.
• Build durable tooling including playbooks, intake processes, readiness trackers, and adoption dashboards.
• Represent frontline constraints to Product and Tech; shape release sequencing, pilots, launch readiness criteria, and go/no-go decisions.
• Own milestone readiness, including ANOC and 1/1, by establishing forums, systems, and ownership to close gaps.
• Prepare frontline teams and leaders through scripting, knowledge, communications, training, feedback loops, and manager enablement.
• Identify second- and third-order impacts on scorecards, staffing, quality, and training.
• Build partnerships across Guide teams and channels and design organization-wide solutions.
• Use AI to synthesize feedback, draft communications and training, and prototype lightweight tools; partner with Prod Ops to productionize durable solutions.
• Make recommendations when channels have competing priorities and escalate genuine cross-organizational trade-offs.
• Monitor post-launch sentiment and adoption with Analytics and run retrospectives to create repeatable launch practices.

Senior Manager, Operational Transformation

• Engage with members across voice, digital, SMS, chat, and video channels
• Help members navigate benefits, find providers, schedule appointments, and understand complex healthcare information
• Conduct proactive clinical outreach, identify escalation paths, and collaborate with clinical staff
• Use data, internal systems, and an AI Guide Assistant to deliver fast, accurate, documented solutions
• Follow HIPAA guidelines, compliance regulations, and internal workflows
• Meet productivity, quality, and output performance metrics
• Flex between inbound, outbound, and cross-functional programs as business priorities evolve
• Adapt to process, workflow, and technology updates
• Apply feedback and coaching from peers and leadership to drive growth

Member Flex Guide, Bilingual/Spanish

• Deliver virtual telehealth acute care to members with emergent or critical illness
• Evaluate and diagnose acute illnesses and complex medical conditions
• Order and interpret diagnostic tests
• Establish care plans, prescribe appropriate medications, and assess quality-of-care interventions
• Assess social, home health, and durable medical equipment needs
• Coordinate care with PCPs, specialists, pharmacy, clinical nursing, social work, family members, and caregivers
• Use the electronic health information system for visits and provide feedback to improve the interface
• Participate in weekend on-call coverage in certain geographies to support clinical nurses
• Support new clinical or organizational programs and initiatives as the role evolves
• Integrate innovative virtual care practices

Health Information Retrieval Operations Manager

Senior Financial Analyst, Cost Accounting

Bilingual (Spanish/English) Transitions of Care Advanced Practice Provider

Supervisor, Transitions of Care Coordinator

Senior Statutory Reporting Accountant

Provider Network Performance Manager

Transitions of Care Advanced Practice Provider

Senior Treasury Manager

Everyday Care Advanced Practice Provider, NP/PA

Everyday Care Advanced Practice Provider, NP/PA

Sales Trainer

Senior Manager, Payment Integrity Program Development – Clinical & Facility Specialist

Senior Manager, Operational Transformation

Member Flex Guide, Bilingual/Spanish

Weekend Virtual Urgent Care/Acute Care Advanced Practice Provider – NP or PA