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Licensed Telesales Agent, Bilingual – Spanish
Devoted HealthTelesales Agent engaging Medicare beneficiaries via phone to support healthcare needs and product enrollment. Transitioning to Member Service Guide team after enrollment period.
About the role
Key responsibilities & impact- Support inbound and outbound call campaigns, educating both prospective and current members about Devoted products, answering questions, and assisting with the completion of enrollment applications in compliance with Medicare requirements.
- Establish rapport with prospective members by demonstrating a friendly, positive demeanor, patience, and empathy, while assessing their needs through effective questioning and active listening to offer solutions that convert them into customers.
- Assist current members in evaluating their coverage, identifying gaps, and making appropriate plan changes when necessary, all while meeting and exceeding sales quotas and consistently achieving quality and productivity goals.
- Support ongoing projects and execute all responsibilities in alignment with directives from the Telesales Leadership Team.
- Transition from Telesales duties after the Annual Enrollment Period (AEP) to supporting the Member Service Guide team from December 15 through March 31, focusing on member service, engagement, and retention to ensure a seamless experience.
Requirements
What you’ll need- Possession of a valid/current state health insurance license or the ability to obtain one before the start date.
- Bilingual Excellence: Native-level or professional fluency in both Spanish and English in both written and oral communication (must be able to pass a language assessment).
- Flexibility to work weekends and evenings as required by business needs.
- Strong interpersonal skills, including the ability to build relationships, actively listen, and demonstrate empathy.
- Problem-solving ability to identify opportunities, offer solutions and handle objections effectively.
- Proactive and results-oriented mindset, capable of working independently and collaboratively within a team.
- Demonstrated commitment to compliance, ethical conduct and goal achievement.
- Proficiency in computer operations, with the ability to navigate multiple systems simultaneously.
- Excellent time management, prioritization and adherence to schedules.
- At least 3 months - 1 year of experience in telesales or teleservice.
Benefits
Comp & perks- Highly Competitive Pay: $24-$26/hr plus commission, paid biweekly.
- Quality incentive bonuses.
- 4 weeks of PTO.
- Generous medical, dental, and vision plans.
- 401k contributions with a match program.
- Overtime opportunities.
- Equity.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
health insurance licensetelesales experienceteleservice experiencecompliance knowledgeproblem-solving
Soft Skills
interpersonal skillsactive listeningempathyrelationship buildingflexibilityproactive mindsetresults-orientedtime managementprioritization