Member Flex Guide, Bilingual, Spanish

Devoted Health

Member Services Guide at Devoted Health connecting members to healthcare solutions. Engaging with members and supporting their healthcare journeys with empathy and care.

Posted 6/11/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $20 - $25 per hourWebsite

About the role

Key responsibilities & impact

Engage with members across all channels (voice, digital, SMS, chat, video) with deep empathy, professionalism, and care.
Help members navigate benefits, find providers, schedule appointments, and translate complex healthcare information into clear, actionable terms.
Conduct proactive clinical outreach, effectively identifying escalation paths and collaborating with clinical staff.
Leverage data, internal systems, and an AI Guide Assistant to deliver fast, accurate, and fully documented solutions.
Adhere strictly to HIPAA guidelines, compliance regulations, and internal workflows.
Meet established productivity, quality, and output performance metrics and standards.
Flex between inbound, outbound, and cross-functional programs as seasonal business priorities evolve.
Actively apply real-time feedback and coaching from peers and leadership to drive personal growth.

Requirements

What you’ll need

1+ years of experience in a high-volume customer-facing role or fast-paced healthcare environment, with a proven track record of building trust and professional relationships.
Professional fluency in both English and Spanish — written and oral — is required.
Genuine passion for improving the healthcare experience : you love to serve, you care deeply about people, and making a difference motivates you.
Ability to work a flexible schedule based on business needs, including potential seasonal adjustments.
Exceptional interpersonal and communication skills and high emotional intelligence: the ability to adapt your tone to any situation, and a natural gift for making people feel heard.
Ability to de-escalate intense or emotionally charged interactions with empathy and composure, and to translate complex information into simple, actionable terms.
Comfort working alongside AI-powered tools and digital platforms to streamline tasks and enhance the quality of member service.
Flexibility and adaptability: you pivot quickly between priorities, operate effectively in gray areas, and embrace frequent process changes with a positive attitude.
Strong multitasking ability: you can listen, talk, and type simultaneously while maintaining accuracy and presence.

Benefits

Comp & perks

Employer sponsored health, dental and vision plan with low or no premium
Generous paid time off
$100 monthly mobile or internet stipend
Stock options for all employees
Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
Parental leave program
401K program
And more....

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceclinical outreachHIPAA compliancedata analysisproblem-solvingmultitaskingrelationship buildingcommunicationde-escalationhealthcare navigation

Soft Skills

empathyprofessionalismflexibilityadaptabilityemotional intelligenceactive listeningcoachinginterpersonal skillspassion for servicecomposure