Devoted Health

Manager

• As the Broker Manager you will be responsible for the success, engagement and production of our independent agents.
• You will work closely with Operations and field sales management to ensure the brokers have clear line of sight to Devoted's mission and the plan for growth.
• Executing the plan created by the team for the market's brokers.
• Analyzes reports and providing a plan of action for increased production.
• Providing real time feedback from the field brokers.
• Training for brokers both classroom and field.
• Influence brokers to sell more by positioning our product and promoting our brand.
• Responsible for a territory, manage contacts.
• Execute on market / region sales goals and objectives (sales events, training, etc).
• Meet or exceed sales objectives through broker channel.
• Meet with brokers and agencies to build relationships and promote our brand.
• Responsible for reporting their daily activities to ensure alignment with creating incremental sales consistent with market goals.
• Adheres to and maintains current understanding of compliance requirements and organizational policies & procedures.
• Coordinates effectively with local sales team.

Broker Manager

Bilingual

• Preparing members to feel comfortable and at ease with video onboarding, prior to their telehealth visit with a Devoted Medical provider (if necessary)
• Working with our home health partners to coordinate DME and skilled nursing services
• Coordinating for members to obtain lab testing and imaging, and to track results diligently to ensure that they are reviewed by the ordering clinician when applicable
• Notifying members of lab results and helping to coordinate follow care at the direction of the clinician
• Coordinating with DM Providers on medical record collection, information gathering, setting up and confirming appointments, and submitting outbound communications from Devoted Medical
• Serving as an advocate for our members when they call Devoted Medical for care coordination issues

Bilingual Clinical Associate – Medical Assistant

• Conduct focused and thorough assessments of patients with general cardiology and heart failure needs through virtual consultations including ordering diagnostics as needed, interpreting labs and imaging data, and developing a treatment plan in collaboration with the specialty care clinic team.
• Formulate accurate diagnoses and develop individualized treatment plans for patients with heart failure and general cardiology clinical conditions, including medication management, volume monitoring and management, and lifestyle modifications.
• Initiate, titrate, and manage guideline-directed medical therapies (GDMT) for a diverse group of members with heart failure.
• Provide proactive management of heart failure and comorbid conditions, and address potential barriers to optimal care to mitigate the risks of heart failure exacerbation and hospitalizations.
• Assess and intervene in weight fluctuations and acute volume overload management of patients who are enrolled in the clinic.
• Assess, diagnose, and manage the range of general cardiology conditions that are suitable for virtual care including stable coronary artery disease, hypertension, hyperlipidemia, stable atrial arrhythmias, peripheral arterial disease and chronic venous disease.
• Collaborate closely with other members of the care team including PCPs, cardiologists and other Devoted team members including pharmacy, clinical nursing, social work, as well as interfacing with family members and caregivers to coordinate holistic care for the member, to ensure continuity of care and deliver a collaborative care plan.
• Maintain accurate and up-to-date patient medical records, ensuring compliance with relevant legal and ethical guidelines.
• Participate in quality improvement initiatives and ongoing professional development to stay current on best practices and advancements in cardiovascular care.

Bilingual (Spanish) Advanced Practice Provider – Cardiology

Pharmacist

• Conduct outbound outreach via phone and SMS to educate and engage members in medication adherence and health support programs.
• Build trust quickly with members through empathetic, solutions-oriented conversations that identify barriers to care
• Enroll eligible members into pharmacy, financial assistance, and care support programs that improve health outcomes
• Coordinate with providers, pharmacies, and internal clinical teams to help resolve member issues and support continuity of care
• Schedule medical appointments for high-risk members when appropriate
• Utilize internal systems, AI-assisted tools, and knowledge resources to research member questions and provide accurate information
• Document member interactions accurately, manage follow-up tasks, and adapt quickly to changing workflows and business needs

Member Service Guide, Pharmacy

Bilingual Member Service Guide, Pharmacy – English/Spanish

Recruitment

• Own the end-to-end recruitment process for a diverse mix of roles — from first outreach to signed offer.
• Channel your inner detective. You’ll go beyond the obvious to creatively engage talent and find the right person for every role.
• Be Devoted’s voice in the market. You’ll tell our story with conviction, attracting candidates who connect with our mission and culture.
• Partner closely with hiring leaders as a trusted advisor — from crafting compelling job descriptions to nailing interview design and assessment strategy.
• You get results. You know how to bring top talent across the finish line.
• Leverage our current tech stack and LLM/AI tools to streamline recruiting workflows, eliminate inefficiencies, and continuously find smarter ways to get great work done faster.

Contract Talent Acquisition Partner – High-Growth Health Tech

Director

• Develop and maintain bid financial models
• Pressure-test benefits across markets
• Monitor CMS regulations and their impact on benefit strategy
• Build and refine algorithms for benefit values
• Evaluate plan portfolio decisions with financial context
• Write and maintain production SQL supporting the benefit cascade system
• Build Python scripts to automate workflows
• Use AI tools to improve bid operations

Associate Director, Medicare Advantage Bid Strategy, Analytics

• Provide day-to-day administrative support, user management, and access control for NetSuite and other core finance applications (Tipalti, Cube, Kyriba)
• Manage the design, testing, implementation, maintenance, and configuration of the NetSuite system
• Partner with Finance to ensure all systems, processes, and controls align with Model Audit Rule (MAR) and internal policies and procedures
• Demonstrate experience in project management by owning process improvements from start-to-finish
• Review and implement new NetSuite functionality and bi-annual updates to optimize system performance
• Act as the primary support to resolve system errors, data discrepancies, and workflow bottlenecks
• Identify system integration opportunities across NetSuite, third-party finance apps, Workday, and our proprietary Orinoco platform
• Perform routine data audits, execute complex queries, and build custom dashboards/reports to provide actionable business insights
• Serve as a technical interface between Finance, IT, external vendors, and broader business units

Business Applications Manager

Content Marketing Manager

• Translate business goals into thoughtful campaigns.
• Act as a "player-coach" who can lead strategy while executing high-priority deliverables.
• Define and implement a "Lego-block" content strategy, building reusable components that can be deployed seamlessly across SMS, email, app, and portal notifications.
• Serve as the power user of our customer engagement platform to orchestrate member journeys.
• Partner with service designers to ensure their on-paper journey designs are sequenced, chained, monitored, and maintained across channels.
• Act as the bridge between business needs and technical implementation, informing what the platform should do and how it should evolve.
• Leverage AI tools to speed up and improve targeting, timing, personalization, content variations, and deployment.
• Design workflows that allow our ops team to move faster and with higher quality, and set up our frontline teams for success.
• Bring a quantitative lens to content performance. Monitor engagement metrics and use data to continuously optimize templates and messaging strategies.

Senior Manager, Content Strategy and Operations

Artificial Intelligence

• Own the health of major voice and text AI workflows, ensuring business, quality, safety, and operational outcomes are met.
• Maintain a current view of all major workflows, including status, maturity, failure modes, and next actions.
• Monitor weekly indicators (containment, escalation, complaints) and oversee production dashboards to track behavior independently.
• Lead response for AI regressions; distinguish between model, prompt, or orchestration issues and drive post-mortems to closure.
• Run structured cycles (hypothesis, testing, rollout/rollback) for 'mini-launches' like model swaps, prompt changes, and tool updates.
• Design eval systems using golden datasets, LLM-as-judge workflows, and human review queues for production and pre-production.
• Guide new workflows during incubation to ensure they launch with proper instrumentation, eval coverage, and safety models.
• Translate technical changes into plain language for leadership, explaining what broke, why it matters, and who is fixing it.

Senior Manager, AI Performance & Operations

Operations

• Lead the end-to-end modernization of the provider refund ecosystem.
• Design and deploy the 'future state' of our refund processing engine, leveraging automation to eliminate manual touchpoints.
• Act as a hands-on operator by taking our internal toolkit—including AI, automation, and data platforms—and deploying them to hit specific recovery outcomes and performance targets.
• Define and own the 'Source of Truth' for program health.
• Build and manage BI dashboards to track recovery trends.
• Own the integrity of the program by building processes that ensure 100% compliance with CMS regulatory timelines and internal standards.
• Act as the primary liaison between Payment Integrity, Finance, and Product to close feedback loops on overpayment root causes, preventing leakage before it starts.

Claims Operations Manager – Refund Management

• Develop, implement, and maintain an adequate, competitive provider network across the assigned geographic area
• Build and maintain strategic relationships with key hospital systems, integrated delivery systems (IDS), and physician groups
• Analyze provider-level data across quality, cost, and utilization metrics to identify opportunities for improvement
• Present complex healthcare data and recommendations to diverse internal and external audiences
• Support the broader Network Team on company-wide initiatives and goals
• Collaborate with Clinical, Quality, Finance, and Operations teams to align network strategy with organizational objectives

Senior Provider Network Manager

• Define and lead the provider performance strategy across New York City
• Establish performance targets and ensure accountability for cost, quality, and access outcomes
• Identify enterprise-level opportunities to improve provider performance and drive scalable solutions
• Align market-level strategies with broader organizational goals and growth initiatives
• Build and maintain executive-level relationships with key health systems, provider groups, and strategic partners
• Serve as a senior escalation point for complex provider performance issues and negotiations
• Lead high-level performance reviews and Joint Operating Committees (JOCs) with major provider partners
• Influence provider strategy and behavior to align with organizational performance objectives
• Lead, coach, and develop a team of Network Performance Managers and Senior Network Performance Managers
• Establish clear performance expectations and foster a culture of accountability and continuous improvement
• Oversee the use of advanced analytics to identify trends, risks, and opportunities across markets, leveraging AI-driven prompts with a strong emphasis on advanced AI tools.
• Drive large-scale performance improvement initiatives, including cost containment and quality enhancement programs
• Ensure consistent use of data to inform decision-making and track performance outcomes
• Partner with Finance and Actuarial teams to evaluate financial performance and optimize network economics
• Maintain executive visibility into compliance, performance risks, and corrective actions
• Influence enterprise decision-making related to provider performance and network strategy
• Support market expansion, strategic planning, and organizational growth initiatives.

Director, Provider Performance

• Conduct patient assessments in Spanish
• Provide virtual guidance, primarily through phone and video visits
• Collaborate with a multidisciplinary team, including cardiology-trained nurse practitioners, pharmacists, social workers, and care coordinators
• Completing remote (telephonic/video) visits to conduct nursing assessments
• Provide comprehensive clinical education tailored to individual needs (disease process, medications, symptom monitoring, lifestyle counseling, contingency planning)
• Developing care plans in partnership with members and their caregivers
• Collaborate closely with our PCP partners and other clinical teams within Devoted Medical Group to coordinate care

Bilingual Clinical Guide – Cardiology Nurse

Accountant

• Ensuring the integrity of accounting information by recording, verifying, consolidating and/or entering treasury transactions in the general ledger
• Overseeing month-end close and treasury functions, leveraging fluctuation analysis to identify and document financial variances
• Maintaining a deep “hands-on” knowledge of all cash-related accounting tasks to effectively troubleshoot and guide offshore partners
• Partnering on cross-functional accounting projects and support other accounting activities
• Coordinating and responding to auditor testing while supporting the maturation of internal controls
• Actively participating in the organization-wide initiative to incorporate AI into daily accounting processes and ad-hoc projects