Dentons

IT Support

• Manages the Firm’s collection processes/account maintenance at a regional level.
• Provide excellent and thoughtful client service to hundreds of Firm clients.
• Works closely with the Firm’s billing attorneys and professional staff to bring resolution to the Firm’s most sensitive and complicated collection issues.
• Is in direct contact with the Firm’s clients, including their highest level of management.
• Act as a resource to other Credit Managers.
• Other duties as may be assigned to fully meet the requirements of the position.

Credit Manager, Collections

Manager

• Lead and mentor a team of six professionals, supporting a portfolio of select national practice and sector groups including Litigation, Energy, Real Estate, Employment, Privacy (portfolio subject to change), along with the Calgary and Edmonton Offices
• Direct and oversee work product produced by team members to provide the highest quality finished product to lawyers and team members, while guiding team members on how to enhance skills
• Monitoring trends in local markets/industries and identifying innovative products/services that can be promoted through strategic BD campaigns
• Advise and direct strategic regional bids (including resourcing, management and best practice), facilitate debriefing meetings and advise on follow-up actions
• Participate in the development and implementation of strategic plans and budgets
• Establish best practices with respect to new business generation, while working collaboratively with various teams, including the Profile and Client Development team, and lawyers
• Develop and implement materials to support best practices in client development including training materials and programs
• Report on key initiatives, including creating compelling presentations to communicate progress and results to stakeholders
• Oversee and participate in the development of compelling directory nominations for the groups contained within the portfolio to bolster our firm and individual rankings
• Support the profile-building efforts of the assigned practice and sector groups through social media training, award nominations, media opportunities and conference speaking opportunities
• Support the use of the tools and technology available through acting as a champion and encouraging lawyers and assistants to use the CRM and other tools available
• Working with Business Intelligence group to develop required reporting to further business development and client growth efforts.
• Support for other key initiatives within the Client Development Team

Senior Manager, Profile & Client Development

Attorney

• Provide effective and professional team support and coordination across a wide range of needs from managing partners’ diaries to typing legal documents and assisting with compliance matters
• Liaising directly with clients to organise meetings and events and communicate with them on administrative and certain file matters
• Taking charge of the team’s monthly billing process and managing certain client engagement requirements such as file status reports
• Assisting team authors with settlements and property transactions

Legal Practice Coordinator

Paralegal

• Acting on behalf of several of Australia's major banks and non-bank lenders on secured and unsecured recovery matters
• Managing a portfolio of files
• Preparing and issuing legal documents, including statutory notices and court documents
• Acting as first point of contact for clients, maintaining regular communications via specialised online web-based portal
• Outbound and inbound calls with defaulting customers
• Liaising directly with customers in relation to sensitive financial matters to come to suitable arrangements
• Working with lawyers to progress matters through Courts