dentolo

Sales

• Serás el primer punto de contacto para nuestros clientes y venderás nuestro producto de seguros veterinarios petolo por vía telefónica
• Asesorarás a clientes B2C que ya han mostrado interés en nuestros productos, guiándolos hacia la solución que mejor se adapte a sus necesidades.
• Explicarás contenidos complejos del ámbito asegurador de forma clara, sencilla y comprensible, adaptándote a la situación individual de cada cliente.
• Colaborarás estrechamente con tus compañeros/as, compartiendo conocimientos y buenas prácticas para seguir creciendo juntos y alcanzar nuevos objetivos

Sales Manager, Spanish Speaker

People Operations

• Partner with leaders on day-to-day People topics and employee relations.
• Support leaders in challenging conversations, performance discussions, and conflict resolution.
• Facilitate mediations and support the resolution of complex interpersonal situations.
• Advise leaders on People decisions while balancing employee experience and business needs.
• Identify leadership capability gaps and support or facilitate workshops, training sessions, or development initiatives.
• Support organizational changes, team dynamics, and leadership effectiveness.
• Ensure consistent application of People policies and processes.
• Support company-wide employee engagements initiatives.
• Translate feedback, survey results, and business insights into practical actions and recommendations.
• Collaborate with People Operations and Talent Acquisition to deliver an excellent employee experience.
• Contribute to the continuous improvement of People processes and ways of working.

People & Culture Business Partner – all genders

Manager

• You independently handle claims — from cost estimates to invoices — and calculate reimbursements using our software.
• You work closely with experienced colleagues and leaders who challenge, support and inspire you.
• You help optimize and automate our claims-handling processes and contribute ideas to further improve the customer experience.
• You support our customer service colleagues with claims-related questions — directly contributing to customer satisfaction.
• In addition to handling claims, you take on cross-functional tasks, for example phone calls with customers.
• Together with the team you achieve daily and monthly targets — with focus, structure and team spirit.

Claims Management Specialist, Claims Manager

• You independently handle claims — from cost estimates to invoices — and calculate reimbursements using our software.
• You work closely with experienced colleagues and managers who challenge, support and inspire you.
• You help optimize and automate our claims management processes and contribute ideas to further improve the customer experience.
• You support our customer service colleagues with questions about claims — directly contributing to customer satisfaction.
• In addition to processing claims, you take on cross-functional tasks such as handling customer phone calls.
• Together as a team you reach daily and monthly targets — with focus, structure and team spirit.

Claims Specialist, Dental Supplement Insurance

Operations

• You take on the operational and disciplinary leadership of a team of approximately 10 to 12 employees in the petolo Customer Operations area.
• You are responsible for the day-to-day operations and ensure efficient, empathetic and solution-oriented support for our customers via phone and ticketing system.
• You monitor relevant service KPIs, derive optimization measures and support your team with complex customer issues.
• You create a motivating work environment where ownership, collaboration and customer centricity are lived.
• You plan and organize training, coaching and quality assurance measures.
• You continuously develop processes, accompany projects, quality standards and workflows, manage change and work closely with adjacent teams such as Claims, Product, Tech and Operations.

Team Lead, Customer Operations

Data Analyst

• Help us build the insurance experience of the future. As our **Head of Data & Analytics (all genders)**, you will lead getolo's Data & Analytics function and maximize business impact by turning data into better decisions, measurable growth and strategic competitive advantage. Reporting to the CEO, you will own getolo's Data & Analytics strategy, ensuring that data becomes a core enabler of our ambitious growth plans.
• Key ResponsibilitiesBusiness Impact & Strategy
• - Own the company-wide Data & Analytics strategy with a clear focus on business value and commercial impact.
• - Identify high-value business opportunities and translate them into actionable analytics initiatives.
• - Partner closely with the executive team to support strategic decision-making and company growth.
• - Drive cross-functional strategic initiatives from problem identification through implementation.
• - Ensure Data is a key enabler for achieving getolo's growth ambitions.
• Business Analytics & BI
• - Define and prioritize the Business Analytics roadmap based on business impact.
• - Establish pragmatic reporting standards, KPI definitions and analytics best practices.
• - Continuously improve the company's reporting landscape to increase transparency, speed and trust in data.
• - Mentor and align embedded Business Analysts across Marketing, Sales and Operations without direct disciplinary responsibility.
• - Build and scale a central Business Analytics capability over time.
• - Foster a culture of data-driven decision making across the organization.
• Data-enabled Growth
• - Develop the analytics strategy for customer acquisition and growth - in close collaboration with Marketing
• - Drive continuous improvements in attribution, tracking and marketing measurement capabilities.
• - Identify optimization opportunities across the customer journey and commercial funnel.
• - Work closely with Marketing, Product and Country teams to maximize growth efficiency.
• Data Platform Leadership
• - Provide strategic direction for the Data Platform together with the Data Platform Team Lead.
• - Prioritize platform investments based on business value and company priorities.
• - Ensure the platform enables fast, reliable and scalable analytics.
• - Support the evolution of the current data architecture towards future business needs.
• - Coach and support the Data Platform Team Lead while enabling the team to operate effectively.
• Leadership & Collaboration
• - Act as the central point of alignment across Analytics, Business Intelligence and Data Platform.
• - Build strong relationships with stakeholders across all business functions.
• - Drive alignment between business priorities, analytics initiatives and platform development.
• - Promote a pragmatic, execution-focused and outcome-oriented data culture.
• Tech StackCurrent stack includes:
• - PostgreSQL (Amazon RDS)
• - AWS
• - dbt
• - Airflow
• - Airbyte
• - DLT
• - Metabase
• - Excel