dentolo

Manager

• Du bearbeitest Anfragen und Leistungsfälle unserer Kunden und agierst mit unseren Kunden über In- und Outbound-Telefonie, E-Mail sowie Chat
• Du arbeitest eng mit erfahrenen Kolleg:innen und Führungskräften zusammen
• Du unterstützt bei der Optimierung und Automatisierung unserer Prozesse und bringst Ideen ein
• Gemeinsam im Team erreicht ihr Tages- und Monatsziele – mit Fokus, Struktur und Teamgeist

Claims Manager – medizinischer Bereich

Operations

• You lead and manage a rapidly growing team in our Operations department, with the goal of providing our customers with a unique experience that exceeds their expectations at every touchpoint
• You ensure the smooth execution of all day-to-day processes and optimize them to achieve our company objectives
• Through continuous conversations, training, and evaluations, you lead and develop your team
• In addition to your leadership responsibilities, you remain closely involved in daily operations and act as the team’s point of contact for difficult cases
• You analyze statistics and reports and derive the necessary measures

Team Lead Operations, Dentolo

• Du bearbeitest eigenständig Leistungsfälle – von Kostenvoranschlägen bis zu Rechnungen – und berechnest Erstattungen mithilfe unserer Software.
• Du arbeitest eng mit erfahrenen Kolleg:innen und Führungskräften zusammen, die dich fordern, fördern und inspirieren.
• Du unterstützt bei der Optimierung und Automatisierung unserer Prozesse im Leistungsfall-Management und bringst Ideen ein, wie wir das Kundenerlebnis weiter verbessern können.
• Du unterstützt unsere Kolleg:innen aus der Kundenbetreuung bei Fragen rund um Leistungsfälle – und trägst so direkt zur Kundenzufriedenheit bei.
• Neben der Bearbeitung von Leistungsfällen übernimmst du auch crossfunktionale Aufgaben wie z.B. die Telefonie mit Kund:innen.
• Gemeinsam im Team erreicht ihr Tages- und Monatsziele – mit Fokus, Struktur und Teamgeist.

Claims Manager – Zahnmedizin

• You handle customer inquiries and claims and interact with customers via inbound and outbound calls, email, and chat
• You work closely with experienced colleagues and leaders who challenge, support, and inspire you
• You support the optimization and automation of our processes and contribute ideas to further improve the customer experience
• Together with your team you achieve daily and monthly targets — with focus, structure, and team spirit

Claims Manager – Medical

Data Analyst

• Responsible for financial data, reporting and performance metrics in close coordination with the Head of Finance to identify requirements and priorities
• Define, develop and continuously improve financial data warehouse models together with the Data Platform and Analytics teams
• Support the finance team with ad-hoc and recurring analyses, reports and data queries
• Actively participate in the finance team's planning and budgeting processes
• Monitor, analyze and communicate key financial and operational KPIs to management, including identifying trends, risks and variances
• Continuously improve financial reports, processes and data structures to ensure scalability, accuracy and reliability as the company grows

Senior Data Analyst – Finance

Customer Support

• Customer communication: Handling inquiries via inbound and outbound telephone calls, email, and chat.
• Customer support: As the first point of contact, you assist our customers with questions. With your product expertise you help existing customers with their needs and inquiries regarding their pet health insurance plans.
• Knowledge management: You support the creation and ongoing development of our digital knowledge base.
• Process optimization and automation: You make an important contribution to improving and optimizing our processes and the customer journey within Customer Success.

Customer Service Agent – All Genders

• Serve as the first point of contact for our customers in France regarding their pet insurance
• Handle incoming requests by phone and email
• Process reimbursement claims independently: review quotes and invoices to determine eligibility for reimbursement
• Support payment reminder campaigns (outgoing calls)
• Assist with moderation on our social media channels and Trustpilot

Junior Customer Service & Claims Agent – French Speaker

Recruitment

• Drive the end-to-end talent acquisition process, including sourcing, screening, interviewing and hiring
• Develop and implement effective recruitment strategies to attract top talent and build a diverse candidate pool
• Collaborate with hiring managers to understand their staffing needs and provide guidance and support throughout the hiring process
• Manage the recruitment process, including posting job ads, reviewing resumes, conducting interviews and making job offers
• Ensure compliance with all relevant laws and regulations related to hiring
• Manage relationships with external recruitment agencies and other talent sources
• Stay updated on industry trends and best practices in talent acquisition