Claims Specialist, Dental Supplement Insurance

dentolo

Claims Manager responsible for independent case management and process optimization at getolo. Collaborating within a strong team to enhance customer satisfaction and operational efficiency.

Posted 7/17/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in claims handling and billing processes, with a focus on optimizing customer experience and effective communication. Proficient in using digital tools and software to manage claims efficiently while maintaining high customer satisfaction.

Highest-signal resume keywords

Claims HandlingBilling ExperienceCustomer Service SupportGerman Language Proficiency (C1)Digital Tools Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ManagementCost EstimationReimbursement CalculationBilling ProcessesTime Management

Soft Skills

Empathetic CommunicationFriendly MannerIndependent Working StyleTeam SpiritStructured Approach

Tools & Technologies

MS OfficeClaims Management SoftwareDigital Tools

Industry Keywords

Dental EnvironmentInsurance EnvironmentCustomer Satisfaction

About the role

Key responsibilities & impact

You independently handle claims — from cost estimates to invoices — and calculate reimbursements using our software.
You work closely with experienced colleagues and managers who challenge, support and inspire you.
You help optimize and automate our claims management processes and contribute ideas to further improve the customer experience.
You support our customer service colleagues with questions about claims — directly contributing to customer satisfaction.
In addition to processing claims, you take on cross-functional tasks such as handling customer phone calls.
Together as a team you reach daily and monthly targets — with focus, structure and team spirit.

Requirements

What you’ll need

Initial experience in claims handling or billing — ideally in a dental or insurance-related environment.
A confident, friendly manner and clear, empathetic communication.
Structured, independent working style and good time management.
Confident use of digital tools — MS Office and modern software solutions are familiar to you.
Very good German skills (at least C1); English skills are not required but are helpful in our international environment.

Benefits

Comp & perks

Attractive fixed salary
Graduated vacation entitlement starting at 28 days (up to 30 days). Time off on December 24 and 31.
Choose between a Swapfiets bike or a subsidized BVG Umwelt- or Deutschlandticket (public transport)
Work hybrid — from your home office or from our office in Berlin-Mitte
Work up to 60 days within the EU
Access to free coaching sessions with nilo.health, our mental health tool
Try our products yourself! Choose between dentolo, petolo or vitolo
Training budget starting at €750 per year
Regular (360-degree) feedback
Legendary summer and winter parties
Regular team events
Employee discounts via Corporate Benefits
Two volunteer days per calendar year
Pet-friendly office