Claims Management Specialist, Claims Manager

dentolo

Claims Manager enhancing customer experiences within the insurance sector at getolo. Collaborating on technology solutions while managing claims efficiently.

Posted 7/17/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in claims processing and billing, with a focus on optimizing customer experience through effective communication and independent task management. Proficient in using digital tools and software to enhance claims-handling efficiency.

Highest-signal resume keywords

Claims ProcessingBilling ExperienceCustomer Service SupportGerman Language Skills (C1)Digital Tools Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims HandlingCost EstimationReimbursement CalculationProcess OptimizationTime Management

Soft Skills

Empathetic CommunicationFriendly MannerStructured Work StyleTeam Spirit

Tools & Technologies

MS OfficeModern Software Solutions

Industry Keywords

Dental EnvironmentInsurance Environment

About the role

Key responsibilities & impact

You independently handle claims — from cost estimates to invoices — and calculate reimbursements using our software.
You work closely with experienced colleagues and leaders who challenge, support and inspire you.
You help optimize and automate our claims-handling processes and contribute ideas to further improve the customer experience.
You support our customer service colleagues with claims-related questions — directly contributing to customer satisfaction.
In addition to handling claims, you take on cross-functional tasks, for example phone calls with customers.
Together with the team you achieve daily and monthly targets — with focus, structure and team spirit.

Requirements

What you’ll need

Some experience in claims processing or billing — ideally in a dental or insurance-related environment.
A confident, friendly manner and clear, empathetic communication.
Structured, independent work style and good time management.
Confident use of digital tools — MS Office and modern software solutions are familiar to you.
Very good German language skills (at least C1); English is not required but helpful in our international environment.

Benefits

Comp & perks

Attractive fixed salary
Tiered vacation days, starting at 28 days (up to 30 days). Days off on Dec 24 and Dec 31.
Choose between a Swapfiets bike or a subsidized BVG environmental ticket or Deutschlandticket
Work hybrid — from your home office or our office in Berlin‑Mitte
Work up to 60 days from within the EU
Access to free coaching sessions via nilo.health, our mental health tool
Try our products yourself! Choose between dentolo, petolo, or vitolo
Training budget starting at €750 per year
Regular (360-degree) feedback
Legendary summer and winter parties
Regular team events
Employee discounts via Corporate Benefits
Two volunteer days per calendar year
Pet-friendly office