Director

• Serve as the primary liaison between the company, Dealerships, and Bodyshop partners.
• Ensure delivery standards meet or exceed expectations and compliance requirements.
• Collaborate with sales and operations teams to support National Hail-driven programs and campaigns.
• Manage service-level agreements related to National Hail programs.
• Develop solutions for the repair/inspection process and procedures for customers.
• Oversee all HAIL operations, including team management, estimate training, and performance optimization.
• Ensure quality control and adherence to industry standards in Hail repair processes.
• Work closely with technicians and managers to improve efficiency and customer satisfaction.
• Implement and maintain standardized processes across all service locations.
• Develop and manage budgets for HAIL service operations, optimizing resource allocation and cost efficiency.
• Analyze performance metrics and implement strategies to improve service delivery, reduce turnaround times, and increase profitability.
• Stay updated on industry trends, such as advancements in HAIL techniques and repair protocols, to maintain a competitive edge.
• Drive a culture of coaching through in field and on the job engagement and formalized training to support field.
• Hire, develop and motivate operations leaders and technicians.
• Maintain operations to meet Company provided guidelines regarding safety and compliance with Local, State, and Federal ordinances, including OHSA and EPA.
• Lead cross-functional teams in achieving service excellence and revenue targets.
• Manage a team of Business Development Executives to drive long-term business relationships.
• Identify and pursue new business opportunities in hail-impacted areas, including canvassing for leads and filing insurance claims.
• Monitor industry trends and identify new opportunities for business development.
• Collaborate with sales and marketing teams to promote HAIL services to dealerships, insurance companies, Bodyshop’s, and direct customers.
• Review work orders, negotiate approvals, and build relationships with clients to drive repeat business.
• Availability to respond to customer requests for services 24/7.

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